Smithsonian Institution
CRM Solutions Administrator (IS-2210-11)
Smithsonian Institution, Washington, District of Columbia, us, 20022
CRM Solutions Administrator (IS-2210-11)
Join to apply for the
CRM Solutions Administrator (IS-2210-11)
role at
Smithsonian Institution
Department:
Office of Digital and Innovation
Location:
Washington, DC
Compensation:
$84,601 - $109,975 / year
Application Deadline:
19 December 2025
OPEN DATE December 4, 2025
CLOSING DATE December 19, 2025 *This announcement may close once 100 applications are received, which may be sooner than the closing date*
POSITION TYPE Trust Fund
APPOINTMENT TYPE Indefinite
SCHEDULE Full Time
DUTY LOCATION Washington, DC
Position sensitivity and risk High Risk
Open to all qualified applicants Open to all qualified applicants.
What are Trust Fund Positions? Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program, which may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care).
Conditions of Employment
Pass Pre-employment Background Check and Subsequent Background Investigation for position designated.
Complete a Probationary Period.
Maintain a Bank Account for Direct Deposit/Electronic Transfer.
The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply.
Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.
OVERVIEW This position is located organizationally in Engagement Solutions, Office of Digital and Innovation (ODI), Office of the Deputy Secretary, Smithsonian Institution (SI). SI is a diverse museum and research complex dedicated to the increase and diffusion of knowledge. ODI uses digital technology to advance this mission by developing cohesive constituent journeys that enable more meaningful, lasting relationships that better support visitor needs. This position supports, administers and participates in the development of constituent relationship management (CRM) solutions developed to meet SI business needs.
DUTIES AND RESPONSIBILITIES
Maintain all aspects of CRM operational platform, including objects, fields and workflows. Tests and applies hotfixes and patches as released by vendors and required by the solutions in use.
Monitor and manage CRM system performance and availability. Generate and maintain a variety of reports and dashboards to provide information on system functions to stakeholders.
Ensures that developed solutions comply with regulatory requirements and the organizational security policies within SI. Implements and updates configurations, sharing and security (like roles, profiles and permissions) within solutions, as needed, to maintain compliance.
Troubleshoot and resolve reported system issues, engaging additional support as needed to debug increasingly complex problems and/or identifying and drafting new system requirements in collaboration with the user community.
Writes solution design specifications, describing requirements and data sources. Meets with subject matter experts to review existing documentation, reports, processes and applicable policies and standards to gather requirements. Describes alternatives and constraints for users and secures agreement on program design.
QUALIFICATION REQUIREMENTS Experience required for this position is as follows:
Skill in writing SOQL and skill with various Salesforce development and query tools.
Skill with running data conversions and quickly understanding complex data sets.
Skill in business process and user story definition and refinement.
Skill in defining hypothetical to-be business processes and systems based on understanding of current processes and systems and product standard functions, best practices and similar systems.
Ability to establish and maintain cooperative working relationships within a CRM team, with other SI professional, technical and support staff and with vendors and contractor representatives.
Education completed outside the United States must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.
Any false statement in your application may result in rejection of your application and may also result in termination after employment begins.
Join us in "Inspiring Generations through Knowledge and Discovery".
Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week.
What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager.
Relocation expenses are not paid.
The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact OHRTrustBranch@si.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian’s Accommodation Procedures (https://www.si.edu/OEO/IndividualswithDisabilities).
The Smithsonian Institution is an
Equal Opportunity Employer . To review The Smithsonian's EEO program information, please click the following: https://www.si.edu/oeo
#J-18808-Ljbffr
CRM Solutions Administrator (IS-2210-11)
role at
Smithsonian Institution
Department:
Office of Digital and Innovation
Location:
Washington, DC
Compensation:
$84,601 - $109,975 / year
Application Deadline:
19 December 2025
OPEN DATE December 4, 2025
CLOSING DATE December 19, 2025 *This announcement may close once 100 applications are received, which may be sooner than the closing date*
POSITION TYPE Trust Fund
APPOINTMENT TYPE Indefinite
SCHEDULE Full Time
DUTY LOCATION Washington, DC
Position sensitivity and risk High Risk
Open to all qualified applicants Open to all qualified applicants.
What are Trust Fund Positions? Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program, which may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care).
Conditions of Employment
Pass Pre-employment Background Check and Subsequent Background Investigation for position designated.
Complete a Probationary Period.
Maintain a Bank Account for Direct Deposit/Electronic Transfer.
The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply.
Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.
OVERVIEW This position is located organizationally in Engagement Solutions, Office of Digital and Innovation (ODI), Office of the Deputy Secretary, Smithsonian Institution (SI). SI is a diverse museum and research complex dedicated to the increase and diffusion of knowledge. ODI uses digital technology to advance this mission by developing cohesive constituent journeys that enable more meaningful, lasting relationships that better support visitor needs. This position supports, administers and participates in the development of constituent relationship management (CRM) solutions developed to meet SI business needs.
DUTIES AND RESPONSIBILITIES
Maintain all aspects of CRM operational platform, including objects, fields and workflows. Tests and applies hotfixes and patches as released by vendors and required by the solutions in use.
Monitor and manage CRM system performance and availability. Generate and maintain a variety of reports and dashboards to provide information on system functions to stakeholders.
Ensures that developed solutions comply with regulatory requirements and the organizational security policies within SI. Implements and updates configurations, sharing and security (like roles, profiles and permissions) within solutions, as needed, to maintain compliance.
Troubleshoot and resolve reported system issues, engaging additional support as needed to debug increasingly complex problems and/or identifying and drafting new system requirements in collaboration with the user community.
Writes solution design specifications, describing requirements and data sources. Meets with subject matter experts to review existing documentation, reports, processes and applicable policies and standards to gather requirements. Describes alternatives and constraints for users and secures agreement on program design.
QUALIFICATION REQUIREMENTS Experience required for this position is as follows:
Skill in writing SOQL and skill with various Salesforce development and query tools.
Skill with running data conversions and quickly understanding complex data sets.
Skill in business process and user story definition and refinement.
Skill in defining hypothetical to-be business processes and systems based on understanding of current processes and systems and product standard functions, best practices and similar systems.
Ability to establish and maintain cooperative working relationships within a CRM team, with other SI professional, technical and support staff and with vendors and contractor representatives.
Education completed outside the United States must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.
Any false statement in your application may result in rejection of your application and may also result in termination after employment begins.
Join us in "Inspiring Generations through Knowledge and Discovery".
Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week.
What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager.
Relocation expenses are not paid.
The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact OHRTrustBranch@si.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian’s Accommodation Procedures (https://www.si.edu/OEO/IndividualswithDisabilities).
The Smithsonian Institution is an
Equal Opportunity Employer . To review The Smithsonian's EEO program information, please click the following: https://www.si.edu/oeo
#J-18808-Ljbffr