Swickard Auto Group
Service Advisor – Swickard Auto Group – San Francisco, CA (Entry level, Full-time). Salary: $60,000‑$85,000. Apply now.
The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You’ll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process.
Responsibilities
Customer Service and Communication:
Greet customers upon arrival, establishing rapport and understanding their service needs and concerns.
Conduct visual inspections or road tests (as needed) to gather information.
Clearly explain service recommendations, repair options, and estimated costs in a way that is easy for customers to understand.
Obtain customer authorization for repairs before proceeding.
Provide regular updates on service progress and address any questions or concerns promptly.
Explain completed repairs and associated charges in detail.
Follow up with customers after the service to ensure satisfaction and address any lingering issues.
Service Process Management:
Schedule service appointments according to technician availability and customer needs.
Write detailed service orders outlining customer concerns, repair recommendations, and authorized work.
Liaise with technicians, accurately communicating customer concerns and repair details.
Track service progress and ensure timely completion within quoted timeframes.
Process customer payments and ensure accurate invoicing.
Maintain detailed service records for each vehicle.
Technical Knowledge and Parts Management:
Possess a strong understanding of automotive systems and common repairs.
Stay updated on new technologies and service procedures.
Research parts availability and pricing to provide accurate estimates to customers.
Additional Responsibilities:
Uphold safety regulations and shop protocols within the service department.
May perform basic inspections or prepare vehicles for technicians.
Other duties as assigned.
Qualifications
Demonstrates a high Hospitality Quotient consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self‑awareness, and integrity.
High school diploma or equivalent.
Valid driver’s license.
Strong understanding of automotive terminology and mechanical principles.
Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
Customer service focus on building trust and rapport.
Ability to actively listen, identify customer needs, and address concerns effectively.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Proficient in computer skills and dealership management software (DMS).
Ability to work independently and as part of a team.
No automotive industry experience is required; previous sales or hospitality experience strongly preferred.
Veterans encouraged to apply.
Benefits Of Working At Swickard
Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM, creating a bustling shop with greater income potential for the service team.
Career Path – learn and grow into different roles and take on new leadership responsibilities.
Ongoing training and support.
We are an Equal Opportunity Employer and value diversity and inclusion at our company.
Competitive Benefits Package
Insurance: medical, dental, vision, life and pet insurance.
Optional disability coverage.
401(k) plan – invest in your future!
PTO and paid holidays.
About Us
We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
We’re a hospitality company that sells cars, parts, and service.
We are a team – everyone plays a role in our success.
Culture: Our core principle is to be our customers’ favorite place to purchase, lease, or service their vehicle and to be your favorite place to work.
Highline brands: Swickard leads in Mercedes‑Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
Consistently ranked as one of the fastest‑growing dealership groups in the US by Automotive News.
Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car‑buying experience, and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. Join our mission and embark on a challenging, rewarding career.
#J-18808-Ljbffr
The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You’ll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process.
Responsibilities
Customer Service and Communication:
Greet customers upon arrival, establishing rapport and understanding their service needs and concerns.
Conduct visual inspections or road tests (as needed) to gather information.
Clearly explain service recommendations, repair options, and estimated costs in a way that is easy for customers to understand.
Obtain customer authorization for repairs before proceeding.
Provide regular updates on service progress and address any questions or concerns promptly.
Explain completed repairs and associated charges in detail.
Follow up with customers after the service to ensure satisfaction and address any lingering issues.
Service Process Management:
Schedule service appointments according to technician availability and customer needs.
Write detailed service orders outlining customer concerns, repair recommendations, and authorized work.
Liaise with technicians, accurately communicating customer concerns and repair details.
Track service progress and ensure timely completion within quoted timeframes.
Process customer payments and ensure accurate invoicing.
Maintain detailed service records for each vehicle.
Technical Knowledge and Parts Management:
Possess a strong understanding of automotive systems and common repairs.
Stay updated on new technologies and service procedures.
Research parts availability and pricing to provide accurate estimates to customers.
Additional Responsibilities:
Uphold safety regulations and shop protocols within the service department.
May perform basic inspections or prepare vehicles for technicians.
Other duties as assigned.
Qualifications
Demonstrates a high Hospitality Quotient consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self‑awareness, and integrity.
High school diploma or equivalent.
Valid driver’s license.
Strong understanding of automotive terminology and mechanical principles.
Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
Customer service focus on building trust and rapport.
Ability to actively listen, identify customer needs, and address concerns effectively.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Proficient in computer skills and dealership management software (DMS).
Ability to work independently and as part of a team.
No automotive industry experience is required; previous sales or hospitality experience strongly preferred.
Veterans encouraged to apply.
Benefits Of Working At Swickard
Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM, creating a bustling shop with greater income potential for the service team.
Career Path – learn and grow into different roles and take on new leadership responsibilities.
Ongoing training and support.
We are an Equal Opportunity Employer and value diversity and inclusion at our company.
Competitive Benefits Package
Insurance: medical, dental, vision, life and pet insurance.
Optional disability coverage.
401(k) plan – invest in your future!
PTO and paid holidays.
About Us
We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
We’re a hospitality company that sells cars, parts, and service.
We are a team – everyone plays a role in our success.
Culture: Our core principle is to be our customers’ favorite place to purchase, lease, or service their vehicle and to be your favorite place to work.
Highline brands: Swickard leads in Mercedes‑Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
Consistently ranked as one of the fastest‑growing dealership groups in the US by Automotive News.
Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car‑buying experience, and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. Join our mission and embark on a challenging, rewarding career.
#J-18808-Ljbffr