Cynet Security
Cynet Partner Success Manager (US Partner Ecosystem)
Cynet is seeking an experienced, cyber‑oriented Partner Success Manager to own relationships across our U.S. partner ecosystem (MSPs, MSSPs, resellers) and our direct customers. In this role, you will drive value, support adoption, guide enablement, and ensure long‑term success for both partners and customers. You will collaborate closely with the onboarding team and act as a trusted advisor, translating feedback into action while proactively managing risks, escalations, and growth opportunities. This role is ideal for those who excel at building meaningful relationships, balancing technical and business conversations, and supporting both partner‑delivered and direct customer deployments.
Partner Success Responsibilities
Oversee the partner onboarding journey (Onboarding team leads the process) and ensure readiness for long‑term success
Maintain proactive and strategic communication with partner stakeholders
Conduct partner‑facing Quarterly Business Reviews (QBRs)
Track partner satisfaction, usage, adoption, and performance metrics
Serve as the primary point of escalation for partner issues and coordinate with internal teams
Identify opportunities within partner portfolios for adoption growth and revenue expansion
Advocate for partner requirements and feedback across product, engineering, PS, support, and sales
Act as a trusted advisor by deeply understanding how partners operate and how Cynet strengthens their service delivery
Customer Success Responsibilities
Oversee customer onboarding (Onboarding team leads the implementation) and ensure customers transition smoothly into ongoing success
Maintain regular customer check‑ins and communication plans
Track customer deployment health, product usage, and satisfaction analytics
Conduct Executive Business Reviews (EBRs) with customer leadership
Serve as the primary escalation point for customers and coordinate cross‑functional responses
Identify risks early and implement mitigation plans
Uncover upsell, cross‑sell, and value‑expansion opportunities
Act as a trusted advisor by understanding customer business goals and aligning Cynet’s platform to their security outcomes
Requirements
5+ years in Customer Success, Partner Success, Account Management, or Channel roles
3+ years Cybersecurity, SaaS, or technical product experience (preferred)
Excellent written and verbal communication skills
Ability to work cross‑functionally and influence without authority
Strong analytical skills and business acumen
Proven track record managing multiple customers or partners simultaneously
You are
A relationship builder who becomes a trusted advisor to both partners and end‑customers
Channel‑savvy—familiar with MSP/MSSP/VAR operational models
Customer‑focused—experienced in driving adoption, value realization, and retention
A strategic thinker able to navigate business outcomes and technical details
An exceptional communicator who can present confidently to technical and executive stakeholders
Proactive, solutions‑oriented, and able to anticipate issues before they escalate
Organized, calm under pressure, and capable of managing multiple accounts simultaneously
Business‑minded with strong ability to identify growth opportunities
About Us Cynet is a leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI‑powered, unified platform that autonomously detects, protects, and responds to threats—backed by 24×7 security experts. With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.
Benefits & Programs
Holistic well‑being:
Comprehensive health benefits, employee assistance programs, and an annual wellness allowance
Flexibility & balance:
Flexible working hours, work‑from‑home allowances, in‑office perks, and dedicated time for learning and self‑development
Time off:
Generous vacation and wellness time off, country‑specific holidays, and paid parental leave for all caregivers
Financial security:
Country‑specific life insurance and retirement programs
Everyday perks:
Mobile phone and gym expense reimbursement, plus office lunches
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Partner Success Responsibilities
Oversee the partner onboarding journey (Onboarding team leads the process) and ensure readiness for long‑term success
Maintain proactive and strategic communication with partner stakeholders
Conduct partner‑facing Quarterly Business Reviews (QBRs)
Track partner satisfaction, usage, adoption, and performance metrics
Serve as the primary point of escalation for partner issues and coordinate with internal teams
Identify opportunities within partner portfolios for adoption growth and revenue expansion
Advocate for partner requirements and feedback across product, engineering, PS, support, and sales
Act as a trusted advisor by deeply understanding how partners operate and how Cynet strengthens their service delivery
Customer Success Responsibilities
Oversee customer onboarding (Onboarding team leads the implementation) and ensure customers transition smoothly into ongoing success
Maintain regular customer check‑ins and communication plans
Track customer deployment health, product usage, and satisfaction analytics
Conduct Executive Business Reviews (EBRs) with customer leadership
Serve as the primary escalation point for customers and coordinate cross‑functional responses
Identify risks early and implement mitigation plans
Uncover upsell, cross‑sell, and value‑expansion opportunities
Act as a trusted advisor by understanding customer business goals and aligning Cynet’s platform to their security outcomes
Requirements
5+ years in Customer Success, Partner Success, Account Management, or Channel roles
3+ years Cybersecurity, SaaS, or technical product experience (preferred)
Excellent written and verbal communication skills
Ability to work cross‑functionally and influence without authority
Strong analytical skills and business acumen
Proven track record managing multiple customers or partners simultaneously
You are
A relationship builder who becomes a trusted advisor to both partners and end‑customers
Channel‑savvy—familiar with MSP/MSSP/VAR operational models
Customer‑focused—experienced in driving adoption, value realization, and retention
A strategic thinker able to navigate business outcomes and technical details
An exceptional communicator who can present confidently to technical and executive stakeholders
Proactive, solutions‑oriented, and able to anticipate issues before they escalate
Organized, calm under pressure, and capable of managing multiple accounts simultaneously
Business‑minded with strong ability to identify growth opportunities
About Us Cynet is a leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI‑powered, unified platform that autonomously detects, protects, and responds to threats—backed by 24×7 security experts. With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.
Benefits & Programs
Holistic well‑being:
Comprehensive health benefits, employee assistance programs, and an annual wellness allowance
Flexibility & balance:
Flexible working hours, work‑from‑home allowances, in‑office perks, and dedicated time for learning and self‑development
Time off:
Generous vacation and wellness time off, country‑specific holidays, and paid parental leave for all caregivers
Financial security:
Country‑specific life insurance and retirement programs
Everyday perks:
Mobile phone and gym expense reimbursement, plus office lunches
#J-18808-Ljbffr