Chorus Innovations
Partner Success Manager
Chorus Innovations - Long Beach, California, us, 90899
Work at Chorus Innovations
Overview
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Overview
Chorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables the rapid development of mobile, desktop, text messaging and interactive voice applications. Chorus’ platform currently powers transformative healthcare, biomedical research and community health projects across institutions and public health agencies nationwide. We believe every community should have world-class health technology so they can thrive.
Our mission is to improve the lives of people and communities by democratizing technology development in health and research.
The Role
The Partner Success Manager is a relationship-centered leader responsible for ensuring the long-term success of our customers. This high-impact role focuses on enterprise-wide engagement, strategic planning, and sustaining partnerships that support adoption, retention, and value realization across our product lines. This role works cross-functionally with Engagement, Clinical Solutions, Product, and Delivery teams to guide strategic partners toward meaningful, measurable impact with our tools. This is a hybrid position based in Long Beach, CA. You’ll enjoy the flexibility of working remotely four days per week, while spending one day on-site at our beautiful office. About You
You’re a trusted partner and thoughtful communicator who builds strong relationships with people across roles, organizations, and systems. You understand the complexity of working in public health and behavioral health, and you’re comfortable navigating evolving priorities, stakeholder dynamics, and structural change. You know how to stay grounded in the mission while keeping an eye on the details that make or break a successful partnership. You’re energized by collaboration and cross-functional problem solving. You can track moving pieces, see patterns across conversations, and connect dots between what partners are saying and what teams need to hear. You’re just as comfortable facilitating a strategic planning session as you are documenting a meeting or helping surface a risk early. You know how to bring people together around shared goals, and you’re not afraid to raise difficult questions when they matter most. You're motivated by impact, trust, and making systems work better, not just for decision-makers, but for the people on the ground who rely on them every day. What You Will Be Doing
Serve as the primary point of contact for assigned customers, building long-term, trust-based relationships with program leaders, system stakeholders, and frontline champions. Develop a deep understanding of each partner’s programs, workflows, policy context, and organizational goals — and use this knowledge to guide partnership strategy and delivery. Lead ongoing joint planning and prioritization efforts with customer stakeholders to ensure alignment across shared goals, product roadmaps, and implementation timelines. Identify risks early — including adoption, engagement, or programmatic risks — and work cross-functionally to align on mitigation strategies. Collaborate with Engagement and Clinical Solutions teams to support strong product adoption and user experience across customer programs. Track, analyze, and report on customer health, satisfaction, and outcomes — and proactively recommend improvements to better support customer goals. Coordinate internal teams to ensure accountability on contract milestones, post-launch support, and future planning efforts Elevate customer perspectives internally to inform product design, delivery strategy, and roadmap planning. Facilitate standing meetings and strategic conversations with customer stakeholders — ensuring the right voices are at the table and next steps are clear Partner with Sales and Customer Strategy to identify opportunities for growth and expansion based on evolving customer needs. Required Skills
3–5 years in Customer Success, Project/Program Management, or Implementation roles in healthcare or tech. Experience with enterprise accounts, strategic stakeholders, or large-scale partnerships Proven ability to build trusted relationships across diverse stakeholder groups Experience managing delivery timelines and stakeholder engagement in matrixed environments. Familiarity with EHR, CRM, or workflow products, preferably in behavioral health or human services. Strong communication and organizational skills, including comfort leading meetings and preparing presentations Familiarity with technology adoption in public service settings (e.g. counties, states, community-based providers) Ability to balance strategic thinking with operational coordination and follow-through Track record of managing change and supporting system-level initiatives Preferred Skills
Background in behavioral health, social work, public health, or a related human service discipline. Experience with workflow-based tools or enterprise software implementation. Familiarity with software development and delivery lifecycle (e.g. Agile, UAT, go-live). Experience navigating policy environments, compliance considerations, or funding dynamics in the public sector. Why You’ll Love Working with Us
Mission-driven teammates dedicated to improving lives by tearing down tech barriers. Diverse, inclusive culture where every voice is valued. Full medical, dental, vision, and life-insurance benefits. 401(k) with company match. Unlimited PTO and generous paid parental leave. Performance-based bonuses and career-development stipends.
Compensation Disclosure
The anticipated base salary range for this position is $110,000 - $120,000 in the Los Angeles market. Actual offers depend on skills, experience, and location, and may include additional components such as performance bonuses, stock options, and benefits. Chorus Innovations is proud to be an equal-opportunity employer committed to building a diverse team. We welcome applicants of every background and provide reasonable accommodations throughout the hiring process. If you need assistance, email careers@joinchorus.com. Chorus Innovations values diversity as a core principle of the work we do and the communities we serve. We are committed to equal employment opportunity, and we do not discriminate on the basis of race, color, religious creed, citizenship, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, sex, sexual orientation, military and veteran status, gender, gender identity, gender expression, or any other protected characteristic. Disability Accommodation for Applicants to Chorus Innovations At Chorus Innovations, we are committed to fostering an inclusive and accessible workplace environment for all individuals, including job applicants with disabilities. We recognize the value that individuals with diverse abilities bring to our organization and are dedicated to providing equal opportunities for all applicants. If you require accommodations at any stage of the job application process due to a disability, please inform us of your needs. We will do our best to work with you to ensure that reasonable accommodations are made to facilitate your participation in the recruitment process. Please note that accommodations will be provided in a manner that respects your privacy and confidentiality. Disclosing a disability or requesting accommodations will not affect your candidacy or opportunities for employment with Chorus Innovations. To request accommodations or discuss your needs further, please contact careers@joinchorus.com . We encourage you to reach out as early as possible to ensure that appropriate arrangements can be made. Thank you for considering Chorus Innovations as a potential employer. We look forward to the opportunity to work together and to creating an inclusive workplace where all individuals can thrive. Create a Job Alert Interested in building your career at Chorus Innovations? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Are you authorized to work in the United States? * Are you available to work from our Long Beach, CA location a minimum of one times per week? * Select... What is your desired salary range? * We require all employees to be vaccinated against COVID-19. Are you vaccinated or have a valid medical or religious exemption from receiving a COVID-19 vaccine? *
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The Partner Success Manager is a relationship-centered leader responsible for ensuring the long-term success of our customers. This high-impact role focuses on enterprise-wide engagement, strategic planning, and sustaining partnerships that support adoption, retention, and value realization across our product lines. This role works cross-functionally with Engagement, Clinical Solutions, Product, and Delivery teams to guide strategic partners toward meaningful, measurable impact with our tools. This is a hybrid position based in Long Beach, CA. You’ll enjoy the flexibility of working remotely four days per week, while spending one day on-site at our beautiful office. About You
You’re a trusted partner and thoughtful communicator who builds strong relationships with people across roles, organizations, and systems. You understand the complexity of working in public health and behavioral health, and you’re comfortable navigating evolving priorities, stakeholder dynamics, and structural change. You know how to stay grounded in the mission while keeping an eye on the details that make or break a successful partnership. You’re energized by collaboration and cross-functional problem solving. You can track moving pieces, see patterns across conversations, and connect dots between what partners are saying and what teams need to hear. You’re just as comfortable facilitating a strategic planning session as you are documenting a meeting or helping surface a risk early. You know how to bring people together around shared goals, and you’re not afraid to raise difficult questions when they matter most. You're motivated by impact, trust, and making systems work better, not just for decision-makers, but for the people on the ground who rely on them every day. What You Will Be Doing
Serve as the primary point of contact for assigned customers, building long-term, trust-based relationships with program leaders, system stakeholders, and frontline champions. Develop a deep understanding of each partner’s programs, workflows, policy context, and organizational goals — and use this knowledge to guide partnership strategy and delivery. Lead ongoing joint planning and prioritization efforts with customer stakeholders to ensure alignment across shared goals, product roadmaps, and implementation timelines. Identify risks early — including adoption, engagement, or programmatic risks — and work cross-functionally to align on mitigation strategies. Collaborate with Engagement and Clinical Solutions teams to support strong product adoption and user experience across customer programs. Track, analyze, and report on customer health, satisfaction, and outcomes — and proactively recommend improvements to better support customer goals. Coordinate internal teams to ensure accountability on contract milestones, post-launch support, and future planning efforts Elevate customer perspectives internally to inform product design, delivery strategy, and roadmap planning. Facilitate standing meetings and strategic conversations with customer stakeholders — ensuring the right voices are at the table and next steps are clear Partner with Sales and Customer Strategy to identify opportunities for growth and expansion based on evolving customer needs. Required Skills
3–5 years in Customer Success, Project/Program Management, or Implementation roles in healthcare or tech. Experience with enterprise accounts, strategic stakeholders, or large-scale partnerships Proven ability to build trusted relationships across diverse stakeholder groups Experience managing delivery timelines and stakeholder engagement in matrixed environments. Familiarity with EHR, CRM, or workflow products, preferably in behavioral health or human services. Strong communication and organizational skills, including comfort leading meetings and preparing presentations Familiarity with technology adoption in public service settings (e.g. counties, states, community-based providers) Ability to balance strategic thinking with operational coordination and follow-through Track record of managing change and supporting system-level initiatives Preferred Skills
Background in behavioral health, social work, public health, or a related human service discipline. Experience with workflow-based tools or enterprise software implementation. Familiarity with software development and delivery lifecycle (e.g. Agile, UAT, go-live). Experience navigating policy environments, compliance considerations, or funding dynamics in the public sector. Why You’ll Love Working with Us
Mission-driven teammates dedicated to improving lives by tearing down tech barriers. Diverse, inclusive culture where every voice is valued. Full medical, dental, vision, and life-insurance benefits. 401(k) with company match. Unlimited PTO and generous paid parental leave. Performance-based bonuses and career-development stipends.
Compensation Disclosure
The anticipated base salary range for this position is $110,000 - $120,000 in the Los Angeles market. Actual offers depend on skills, experience, and location, and may include additional components such as performance bonuses, stock options, and benefits. Chorus Innovations is proud to be an equal-opportunity employer committed to building a diverse team. We welcome applicants of every background and provide reasonable accommodations throughout the hiring process. If you need assistance, email careers@joinchorus.com. Chorus Innovations values diversity as a core principle of the work we do and the communities we serve. We are committed to equal employment opportunity, and we do not discriminate on the basis of race, color, religious creed, citizenship, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, sex, sexual orientation, military and veteran status, gender, gender identity, gender expression, or any other protected characteristic. Disability Accommodation for Applicants to Chorus Innovations At Chorus Innovations, we are committed to fostering an inclusive and accessible workplace environment for all individuals, including job applicants with disabilities. We recognize the value that individuals with diverse abilities bring to our organization and are dedicated to providing equal opportunities for all applicants. If you require accommodations at any stage of the job application process due to a disability, please inform us of your needs. We will do our best to work with you to ensure that reasonable accommodations are made to facilitate your participation in the recruitment process. Please note that accommodations will be provided in a manner that respects your privacy and confidentiality. Disclosing a disability or requesting accommodations will not affect your candidacy or opportunities for employment with Chorus Innovations. To request accommodations or discuss your needs further, please contact careers@joinchorus.com . We encourage you to reach out as early as possible to ensure that appropriate arrangements can be made. Thank you for considering Chorus Innovations as a potential employer. We look forward to the opportunity to work together and to creating an inclusive workplace where all individuals can thrive. Create a Job Alert Interested in building your career at Chorus Innovations? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Are you authorized to work in the United States? * Are you available to work from our Long Beach, CA location a minimum of one times per week? * Select... What is your desired salary range? * We require all employees to be vaccinated against COVID-19. Are you vaccinated or have a valid medical or religious exemption from receiving a COVID-19 vaccine? *
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