Hay Creek Hotels
Hotel Manager – Gamble Sands Resort – Brewster, WA
Troon Managed Resort
Salary Range:
$80,000–$90,000 DOE Reports To:
General Manager Supervises:
Front Desk, Housekeeping, Night Audit
Position Summary The Hotel Manager is responsible for the overall leadership, operational execution, and guest experience of the lodging operation at Gamble Sands Resort. This role oversees all hotel departments and ensures service standards align with Gamble Sands brand expectations and Troon management standards. The Hotel Manager partners closely with Golf Operations, Food & Beverage, Maintenance, and Sales to deliver a seamless, high-quality resort experience while maintaining operational efficiency and strong team leadership.
Guest Experience & Service Standards
Lead a culture of hospitality focused on exceptional guest service
Ensure consistent service delivery aligned with Gamble Sands and Troon standards
Handle guest issues and service recovery with professionalism and authority
Monitor guest feedback and identify opportunities for improvement
Hotel Operations
Oversee daily operations of Front Desk, Housekeeping, Night Audit, and Guest Services
Manage room inventory, arrivals, departures, and special guest requests
Maintain high standards of cleanliness, presentation, and room readiness; coordinate with Maintenance on preventative care and room issues
Leadership & Team Development
Hire, train, coach, and develop hotel leadership and hourly team members
Establish clear SOPs, expectations, and accountability across departments
Conduct performance reviews and support staff development
Build effective schedules balancing service levels and labor efficiency
Financial & Administrative Management
Manage hotel labor and departmental expenses within approved budgets
Monitor payroll, purchasing, and inventory controls
Support forecasting and revenue optimization efforts with the General Manager
Ensure compliance with Troon operational and reporting standards
Cross-Department Collaboration
Coordinate with Golf Operations and Food & Beverage on group stays and peak periods
Support Sales and Events with room blocks, VIP arrangements, and group execution
Participate in resort leadership meetings and planning
Compliance & Risk Management
Ensure compliance with Troon standards, safety protocols, and local regulations
Oversee key control, cash handling, and audit procedures
Qualifications
5+ years of hotel or resort management experience
Experience leading Front Desk and Housekeeping operations required
Resort or destination property experience strongly preferred
Strong understanding of hotel labor management and cost controls
Proven leadership in fast-paced or seasonal environments
Excellent communication and problem-solving skills
Experience within a managed-property environment (Troon or similar) preferred
Work Environment
Full-time, on-site role
Requires weekends, holidays, and flexible scheduling during peak seasons
Compensation & Benefits
Salary: $80,000–$90,000 DOE
Medical, dental, vision, and 401(k) benefits through Troon
Resort privileges including golf, dining, and merchandise benefits
Paid time off and holidays per Troon policy
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Salary Range:
$80,000–$90,000 DOE Reports To:
General Manager Supervises:
Front Desk, Housekeeping, Night Audit
Position Summary The Hotel Manager is responsible for the overall leadership, operational execution, and guest experience of the lodging operation at Gamble Sands Resort. This role oversees all hotel departments and ensures service standards align with Gamble Sands brand expectations and Troon management standards. The Hotel Manager partners closely with Golf Operations, Food & Beverage, Maintenance, and Sales to deliver a seamless, high-quality resort experience while maintaining operational efficiency and strong team leadership.
Guest Experience & Service Standards
Lead a culture of hospitality focused on exceptional guest service
Ensure consistent service delivery aligned with Gamble Sands and Troon standards
Handle guest issues and service recovery with professionalism and authority
Monitor guest feedback and identify opportunities for improvement
Hotel Operations
Oversee daily operations of Front Desk, Housekeeping, Night Audit, and Guest Services
Manage room inventory, arrivals, departures, and special guest requests
Maintain high standards of cleanliness, presentation, and room readiness; coordinate with Maintenance on preventative care and room issues
Leadership & Team Development
Hire, train, coach, and develop hotel leadership and hourly team members
Establish clear SOPs, expectations, and accountability across departments
Conduct performance reviews and support staff development
Build effective schedules balancing service levels and labor efficiency
Financial & Administrative Management
Manage hotel labor and departmental expenses within approved budgets
Monitor payroll, purchasing, and inventory controls
Support forecasting and revenue optimization efforts with the General Manager
Ensure compliance with Troon operational and reporting standards
Cross-Department Collaboration
Coordinate with Golf Operations and Food & Beverage on group stays and peak periods
Support Sales and Events with room blocks, VIP arrangements, and group execution
Participate in resort leadership meetings and planning
Compliance & Risk Management
Ensure compliance with Troon standards, safety protocols, and local regulations
Oversee key control, cash handling, and audit procedures
Qualifications
5+ years of hotel or resort management experience
Experience leading Front Desk and Housekeeping operations required
Resort or destination property experience strongly preferred
Strong understanding of hotel labor management and cost controls
Proven leadership in fast-paced or seasonal environments
Excellent communication and problem-solving skills
Experience within a managed-property environment (Troon or similar) preferred
Work Environment
Full-time, on-site role
Requires weekends, holidays, and flexible scheduling during peak seasons
Compensation & Benefits
Salary: $80,000–$90,000 DOE
Medical, dental, vision, and 401(k) benefits through Troon
Resort privileges including golf, dining, and merchandise benefits
Paid time off and holidays per Troon policy
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr