Customer Service Representative (Columbus)

Job Summary We are seeking a friendly, detail-oriented Customer Support Representative to provide exceptional service to our customers. The ideal candidate will handle inquiries, resolve issues efficiently, and ensure a positive customer experience across all communication channels. Key Responsibilities Respond promptly to customer inquiries via phone, email, chat, or social media Resolve customer issues and complaints in a professional and timely manner Provide accurate information about products, services, and company policies Document customer interactions and maintain records in CRM systems Escalate complex issues to the appropriate department when necessary Follow up with customers to ensure issue resolution and satisfaction Meet or exceed performance metrics such as response time and customer satisfaction Maintain a positive, empathetic, and professional attitude at all times