Customer Service Representative (Columbus) Job at Sira Consulting, an Inc 5000 c

Job Summary

We are seeking a friendly, detail-oriented Customer Support Representative to provide exceptional service to our customers. The ideal candidate will handle inquiries, resolve issues efficiently, and ensure a positive customer experience across all communication channels.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or social media
• Resolve customer issues and complaints in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Document customer interactions and maintain records in CRM systems
• Escalate complex issues to the appropriate department when necessary
• Follow up with customers to ensure issue resolution and satisfaction
• Meet or exceed performance metrics such as response time and customer satisfaction
• Maintain a positive, empathetic, and professional attitude at all times