Hays
Senior Service Desk Analyst (Golden Valley)
Hays, Minneapolis, Minnesota, United States, 55427
Sr. Service Desk Analyst
(100% Onsite) Location:
Golden Valley, MN Pay:
$35$37.50/hr (Contract-to-Hire) Contract Length:
6 months with strong potential to convert to FTE ($76K$78K) Role Overview: We are seeking a
Sr. Service Desk Analyst (Tier IV equivalent)
to provide
white-glove support
for our headquarters staff, including C-Suite executives. This is a
high-visibility role
requiring strong technical expertise, exceptional customer service, and the ability to work independently in a fast-paced environment. What Youll Do: Provide tiered support for local IT environment on a 24/7/365 basis Troubleshoot and resolve hardware/software issues in office and factory settings Install, upgrade, and configure desktop PC hardware and software Manage Active Directory, Group Policy, and Windows environments Support networking and printer setup Lead local IT projects and collaborate with global teams Document all tickets and maintain accurate records Travel to local Minneapolis sites as needed (clean driving record required) What Were Looking For: 5+ years
Service Desk experience supporting HQ and C-Suite in enterprise environments Strong Windows, AD, Group Policy skills ITSM experience (Jira Service Management preferred; ServiceNow acceptable) Networking basics and printer setup experience Ability to lift 3050 lbs and work occasional evenings/weekends Proactive, detail-oriented, and highly accountable
(100% Onsite) Location:
Golden Valley, MN Pay:
$35$37.50/hr (Contract-to-Hire) Contract Length:
6 months with strong potential to convert to FTE ($76K$78K) Role Overview: We are seeking a
Sr. Service Desk Analyst (Tier IV equivalent)
to provide
white-glove support
for our headquarters staff, including C-Suite executives. This is a
high-visibility role
requiring strong technical expertise, exceptional customer service, and the ability to work independently in a fast-paced environment. What Youll Do: Provide tiered support for local IT environment on a 24/7/365 basis Troubleshoot and resolve hardware/software issues in office and factory settings Install, upgrade, and configure desktop PC hardware and software Manage Active Directory, Group Policy, and Windows environments Support networking and printer setup Lead local IT projects and collaborate with global teams Document all tickets and maintain accurate records Travel to local Minneapolis sites as needed (clean driving record required) What Were Looking For: 5+ years
Service Desk experience supporting HQ and C-Suite in enterprise environments Strong Windows, AD, Group Policy skills ITSM experience (Jira Service Management preferred; ServiceNow acceptable) Networking basics and printer setup experience Ability to lift 3050 lbs and work occasional evenings/weekends Proactive, detail-oriented, and highly accountable