Crescens Inc.
Desktop Support Specialist (Raleigh)
Crescens Inc., Raleigh, North Carolina, United States, 27601
Title: Desktop Support Specialist
Location: Raleigh, NC (Onsite)
Duration: 6+ Months
Type: Contract
Job description: Needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings. Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams Image or provision new equipment hardware & provide to customer Use strong organizational skills to track onboarding & shipping activities based on customer requests. Follow asset management processes to ensure proper customer billing Document work activities in ServiceNow Testing Intune processes for Tier 3 team & providing feedback Test upgrades and software changes Install software following security & internal processes Troubleshoot customer issues Provide instruction while troubleshooting for remote customers Assist with developing team processes & a knowledge base Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust Basic knowledge of Macintosh Apple devices with a willingness to learn Work with vendors on warranty cases Collaborate with internal teams on technical issues Work on special projects as needed.
Required Skills: Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams Image or provision new equipment hardware & provide to customer Use strong organizational skills to track onboarding & shipping activities based on customer requests. Follow asset management processes to ensure proper customer billing Testing Intune processes for Tier 3 team & providing feedback Test upgrades and software changes Install software following security & internal processes Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Basic knowledge of Macintosh Apple devices with a willingness to learn
Job description: Needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings. Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams Image or provision new equipment hardware & provide to customer Use strong organizational skills to track onboarding & shipping activities based on customer requests. Follow asset management processes to ensure proper customer billing Document work activities in ServiceNow Testing Intune processes for Tier 3 team & providing feedback Test upgrades and software changes Install software following security & internal processes Troubleshoot customer issues Provide instruction while troubleshooting for remote customers Assist with developing team processes & a knowledge base Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust Basic knowledge of Macintosh Apple devices with a willingness to learn Work with vendors on warranty cases Collaborate with internal teams on technical issues Work on special projects as needed.
Required Skills: Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams Image or provision new equipment hardware & provide to customer Use strong organizational skills to track onboarding & shipping activities based on customer requests. Follow asset management processes to ensure proper customer billing Testing Intune processes for Tier 3 team & providing feedback Test upgrades and software changes Install software following security & internal processes Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Basic knowledge of Macintosh Apple devices with a willingness to learn