Notre Dame Federal Credit Union
Assistant Vice President & Branch Manager
Notre Dame Federal Credit Union, Fort Wayne, Indiana, United States, 46804
Assistant Vice President & Branch Manager
Notre Dame Federal Credit Union
is opening a new branch in Fort Wayne, Indiana in early 2026.
Brief Description The Assistant Vice President & Branch Manager will motivate their team to acquire, expand, and retain member relationships, lead staff to maximize the service/sales encounter, manage member deposits, loans, relationship growth, member satisfaction, and loyalty. They will cultivate community awareness and generate new business and referrals from industry contacts.
Primary Function The role is accountable for the effective and efficient management of any branch within the Retail Network.
Essential Duties & Responsibilities Provide Leadership and Coaching for Branch Partners
Actively model sales and service behaviors necessary to achieve branch goals in sales and member satisfaction.
Continually observe partners to provide staff with constructive feedback to improve their sales skills and results.
Review performance standards and expectations of team members to assure effectiveness and accountability.
Provide timely and ongoing performance coaching and feedback through formal appraisals and regular informal coaching sessions.
Communicate overall organizational purpose, critical measures, and strategies related to branch and team member goals.
Develop a staff of highly engaged partners measured by annual partner surveys.
Recognize positive behaviors, achievements, and results exhibited by partners.
Ensure partners are trained and held accountable for operational policies and procedures.
Facilitate team participation in training while maintaining member service levels.
Work with personnel and HR to carry out staff disciplinary actions up to terminations.
Continuously improve own leadership skills including communication, thinking, business understanding, interpersonal skills.
Responsible for Achieving Branch Sales Goals
Develop and implement strategies to achieve net and gross sales targets for the branch.
Develop and implement strategies to achieve deposit growth targets for the branch.
Develop and implement strategies to achieve loan volume targets for the branch.
Develop and implement strategies to achieve overall products and services per member targets for the branch.
Develop and Maintain Member Satisfaction Levels
Use member feedback systems to measure and enhance service levels that promote relationship growth and loyalty.
Develop and implement strategies to achieve member satisfaction targets for the branch.
Model appropriate and positive member service behaviors to increase loyalty.
Consistently observe and coach staff to improve partner skills in member satisfaction.
Ensure compliance with board policies, procedures, and regulations.
Seek to add new SEG members and increase business relationships through community events and volunteerism.
Operations
Manage and control operational expenses for the branch.
Ensure teller and financial specialist transactions are accurate with minimal errors.
Conduct audits efficiently, timely, consistently, and accurately.
Maintain security procedures and equipment, and ensure cash management policy compliance.
Record partners' labor hours accurately and timely.
Control loan and fraud losses.
Manage facility maintenance and repairs with facility manager assistance.
Supervisory Responsibilities This position directly supervises the Assistant Branch Manager, Member Service Representatives, and the Branch Service Supervisor; indirectly supervises other partners in the branch. Responsibilities include interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining partners, and addressing complaints and resolving problems.
Performance Standards Attain branch goals in savings, lending, account relationships, transactions, membership growth, and sales. Productivity standards are determined periodically to reflect traffic, volume, and market opportunities.
Requirements Qualifications Demonstrate regular, predictable attendance and ability to perform essential duties. Reasonable accommodations may be made for disabilities.
Education and Experience
Bachelor’s degree and 3–5 years of experience in a financial institution.
Demonstrated success in selling financial products, coaching staff, and knowledge of retail products/services.
May require Notary Public certificate to execute documents on behalf of members and the Credit Union.
Language Skills Ability to read, analyze, and interpret business periodicals, journals, procedures, or regulations; write reports, correspondences, procedure manuals; effectively present information and respond to questions.
Mathematical Skills Calculate discounts, interest, commissions, percentages, area, circumference, volume; apply basic algebra and geometry.
Reasoning Ability Solve practical problems with limited standardization; interpret instructions in various formats; communicate with members and partners.
Other Skills & Abilities Intermediate to expert skill in operating a CRT unit to access accounting system and member account information; knowledge of general ledger structure.
Physical Demands Use hands to handle objects, talk, hear, walk, sit, stand, reach, stoop, kneel, crouch, crawl; sight for close and peripheral vision; occasionally lift up to 20 pounds.
Mental Demands Use alertness, precision, resourcefulness, problem solving, numerical, persuasive communication, memory, creativity, concentration, judgment, writing, reading, reasoning, imagination, initiative, patience, visual perception.
Work Environment Quiet to moderate noise level.
Regulatory Compliance & Confidentiality Maintain compliance with BSA, OFAC, AML, and other policies; keep member confidentiality.
Summary Notre Dame Federal Credit Union began in 1941 and now serves over 56,000 members worldwide. Employees are a vital asset. Join to make an impact on people's lives.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Banking
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is opening a new branch in Fort Wayne, Indiana in early 2026.
Brief Description The Assistant Vice President & Branch Manager will motivate their team to acquire, expand, and retain member relationships, lead staff to maximize the service/sales encounter, manage member deposits, loans, relationship growth, member satisfaction, and loyalty. They will cultivate community awareness and generate new business and referrals from industry contacts.
Primary Function The role is accountable for the effective and efficient management of any branch within the Retail Network.
Essential Duties & Responsibilities Provide Leadership and Coaching for Branch Partners
Actively model sales and service behaviors necessary to achieve branch goals in sales and member satisfaction.
Continually observe partners to provide staff with constructive feedback to improve their sales skills and results.
Review performance standards and expectations of team members to assure effectiveness and accountability.
Provide timely and ongoing performance coaching and feedback through formal appraisals and regular informal coaching sessions.
Communicate overall organizational purpose, critical measures, and strategies related to branch and team member goals.
Develop a staff of highly engaged partners measured by annual partner surveys.
Recognize positive behaviors, achievements, and results exhibited by partners.
Ensure partners are trained and held accountable for operational policies and procedures.
Facilitate team participation in training while maintaining member service levels.
Work with personnel and HR to carry out staff disciplinary actions up to terminations.
Continuously improve own leadership skills including communication, thinking, business understanding, interpersonal skills.
Responsible for Achieving Branch Sales Goals
Develop and implement strategies to achieve net and gross sales targets for the branch.
Develop and implement strategies to achieve deposit growth targets for the branch.
Develop and implement strategies to achieve loan volume targets for the branch.
Develop and implement strategies to achieve overall products and services per member targets for the branch.
Develop and Maintain Member Satisfaction Levels
Use member feedback systems to measure and enhance service levels that promote relationship growth and loyalty.
Develop and implement strategies to achieve member satisfaction targets for the branch.
Model appropriate and positive member service behaviors to increase loyalty.
Consistently observe and coach staff to improve partner skills in member satisfaction.
Ensure compliance with board policies, procedures, and regulations.
Seek to add new SEG members and increase business relationships through community events and volunteerism.
Operations
Manage and control operational expenses for the branch.
Ensure teller and financial specialist transactions are accurate with minimal errors.
Conduct audits efficiently, timely, consistently, and accurately.
Maintain security procedures and equipment, and ensure cash management policy compliance.
Record partners' labor hours accurately and timely.
Control loan and fraud losses.
Manage facility maintenance and repairs with facility manager assistance.
Supervisory Responsibilities This position directly supervises the Assistant Branch Manager, Member Service Representatives, and the Branch Service Supervisor; indirectly supervises other partners in the branch. Responsibilities include interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining partners, and addressing complaints and resolving problems.
Performance Standards Attain branch goals in savings, lending, account relationships, transactions, membership growth, and sales. Productivity standards are determined periodically to reflect traffic, volume, and market opportunities.
Requirements Qualifications Demonstrate regular, predictable attendance and ability to perform essential duties. Reasonable accommodations may be made for disabilities.
Education and Experience
Bachelor’s degree and 3–5 years of experience in a financial institution.
Demonstrated success in selling financial products, coaching staff, and knowledge of retail products/services.
May require Notary Public certificate to execute documents on behalf of members and the Credit Union.
Language Skills Ability to read, analyze, and interpret business periodicals, journals, procedures, or regulations; write reports, correspondences, procedure manuals; effectively present information and respond to questions.
Mathematical Skills Calculate discounts, interest, commissions, percentages, area, circumference, volume; apply basic algebra and geometry.
Reasoning Ability Solve practical problems with limited standardization; interpret instructions in various formats; communicate with members and partners.
Other Skills & Abilities Intermediate to expert skill in operating a CRT unit to access accounting system and member account information; knowledge of general ledger structure.
Physical Demands Use hands to handle objects, talk, hear, walk, sit, stand, reach, stoop, kneel, crouch, crawl; sight for close and peripheral vision; occasionally lift up to 20 pounds.
Mental Demands Use alertness, precision, resourcefulness, problem solving, numerical, persuasive communication, memory, creativity, concentration, judgment, writing, reading, reasoning, imagination, initiative, patience, visual perception.
Work Environment Quiet to moderate noise level.
Regulatory Compliance & Confidentiality Maintain compliance with BSA, OFAC, AML, and other policies; keep member confidentiality.
Summary Notre Dame Federal Credit Union began in 1941 and now serves over 56,000 members worldwide. Employees are a vital asset. Join to make an impact on people's lives.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Banking
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