Salesforce Architect (Alpharetta)

About the Role Were seeking a

Salesforce Technical Architect

who blends deep technical expertise with strong leadership, empathy, and systems thinking. This role sits at the center of platform strategydesigning

AI-first, secure, and scalable Salesforce ecosystems

that integrate seamlessly across clouds, partners, and enterprise systems. Youll remain

hands-on coding, prototyping, and experimentingwhile also owning architectural standards, governance, and mentorship across multiple teams and orgs.

What Youll Do Enterprise & Platform Architecture Architect and govern

enterprise-scale, multi-org Salesforce solutions

across multiple clouds. Define platform standards that ensure scalability, performance, and long-term maintainability. AI-First & Intelligent Experiences Design AI-driven solutions using

Einstein 1, Prompt Builder, Copilot, Work Summaries, and AgentForce . Apply generative AI responsibly to enhance customer and agent experiences. Service Cloud & Telephony Lead architecture for

Service Cloud , Omni-Channel routing, and CTI integrations. Design real-time Salesforce integrations with

Genesys Cloud

using Open CTI, APIs, and event-driven patterns.

What You Bring Primary:

Deep expertise in

Salesforce Service Cloud

(Omni-Channel, Voice, CTI). Integrations:

Strong hands-on experience with

MuleSoft, REST APIs, and event-driven architectures . Telephony:

Experience integrating

Genesys Cloud

or similar CTI/voice platforms. AI:

Experience or exposure to

Einstein 1, Prompt Builder, Copilot, AgentForce , or LLM prompt engineering. DevOps:

Strong CI/CD and release governance experience (Copado or similar). Bonus:

Experience with

Experience Cloud, Data Cloud , and multi-org environments. Certifications:

Salesforce Architecture and/or AgentForce certifications a plus.