Hoag Health System
Desktop Support Specialist II - IT Technology
Hoag Health System, Newport Beach, California, us, 92659
Desktop Support Specialist II - IT Technology
Job Description
Primary Duties and Responsibilities
The Desktop Support Specialist II is responsible for providing information solutions in hardware, software, and installation support on desktop Personal Computers (PC) and other network computing devices.
Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis.
Under the supervision of the Desktop Manager, performs a wide range of technical duties assisting with the implementation and support of Hoag Hospital's Desktop services.
The Desktop Support Specialist II develops or modifies procedures for support of Hoag standard hardware and software.
Logs all service/repair activity and performs system set up for new hires.
Projects an image of professionalism in communication, appearance and conduct.
Performs other duties as assigned.
Qualifications Education and Experience
High School Diploma or GED required
A minimum of 3 years experience required or demonstrated equivalent skill level
Related experience in technical support position
Required to service remote Hoag sites providing their own transportation and vehicle insurance
Mac Operating systems (OSX, IOS for iPhone, iPad, Apple products) experience required
Knowledge of Hoag's application environment
Bachelor’s degree in Computer Science, Information Systems, or related field preferred
License Required CA Issued Driver’s License
License Preferred N/A
Certifications Required N/A
Certifications Preferred
MCSE certification
A+ certification or equivalent
Network+ certification
Security+ certification
About Us Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than 1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.
For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.
Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.
Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News & World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.
To learn more about Hoag’s awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/.
Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Hoag Health System by 2x
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Primary Duties and Responsibilities
The Desktop Support Specialist II is responsible for providing information solutions in hardware, software, and installation support on desktop Personal Computers (PC) and other network computing devices.
Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis.
Under the supervision of the Desktop Manager, performs a wide range of technical duties assisting with the implementation and support of Hoag Hospital's Desktop services.
The Desktop Support Specialist II develops or modifies procedures for support of Hoag standard hardware and software.
Logs all service/repair activity and performs system set up for new hires.
Projects an image of professionalism in communication, appearance and conduct.
Performs other duties as assigned.
Qualifications Education and Experience
High School Diploma or GED required
A minimum of 3 years experience required or demonstrated equivalent skill level
Related experience in technical support position
Required to service remote Hoag sites providing their own transportation and vehicle insurance
Mac Operating systems (OSX, IOS for iPhone, iPad, Apple products) experience required
Knowledge of Hoag's application environment
Bachelor’s degree in Computer Science, Information Systems, or related field preferred
License Required CA Issued Driver’s License
License Preferred N/A
Certifications Required N/A
Certifications Preferred
MCSE certification
A+ certification or equivalent
Network+ certification
Security+ certification
About Us Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than 1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.
For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.
Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.
Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News & World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.
To learn more about Hoag’s awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/.
Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Hoag Health System by 2x
#J-18808-Ljbffr