PayPal
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Implementation Project Manager
role at
PayPal .
The Company PayPal has been revolutionizing commerce globally for more than 25 years. We create innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, empowering consumers and businesses in approximately 200 markets to thrive in the global economy. We operate a global, two‑sided network at scale that connects hundreds of millions of merchants and consumers. Our proprietary payment solutions enable merchants to complete payments on our platform on behalf of customers. We provide flexibility for customers to purchase and receive payments for goods and services, and to transfer and withdraw funds. PayPal also offers products for consumers to safely exchange funds, transfer money to friends and family, and manage risk, while supporting merchants in extending their global reach.
Job Description Summary As an Implementation Project Manager, you will work with multiple functional departments at PayPal to onboard new partners on multiple products and solutions from planning to onboarding and final delivery (go‑live). The selected candidate must have a proven track record managing large collaborative efforts that require creating and maintaining delivery plans, operating rhythms, and execution strategies. This is a hands‑on role with high‑touch interaction with cross‑functional stakeholders. The role also involves interacting with core product organizations on delivery planning alignment.
Essential Responsibilities
Oversee the implementation of specialized solutions for clients.
Identify and address client needs and issues.
Lead and manage client training sessions.
Develop and maintain strong client relationships.
Drive the adoption of technology products and solutions.
Responsibilities
Collaborate to create a successful end‑to‑end partner integration plan with our strategic partners.
Serve as project lead from discovery to contract signature, development and integration testing through go‑live, building rollout plans, and guiding merchant developers and business teams through integration milestones.
Coordinate with internal Legal, Compliance, Engineering, Product, Risk, and Servicing resources.
Work independently and lead discussions with cross‑functional teams including Account Management, Sales/BD, Integration Engineers, Product Management, Legal, Information Security, Risk, Compliance and Operations teams.
Implement new services, processes, and manage continuous improvement feedback loops.
Clearly convey information and ideas through various media, scheduling and running project meetings, and documenting notes and action items.
Ensure that project deliverables are on time and meet required quality levels.
Hold your own in discussions with external partners and internal counterparts.
Track record of working effectively with others in a global organization while managing strategic partner relationships.
Demonstrate strong executive presence and collaborate effectively with peer and Director‑level teams in a dynamic business context.
Navigate complex payments and technical concepts in the Vertical SaaS space without needing API‑level detail.
Expected Qualifications
5+ years of relevant experience and a Bachelor’s degree or an equivalent combination of education and experience.
Experience as a Project or Engagement Manager; experience in Professional Services is a plus.
Experience in global payment products and business solutions.
Exceptional communication and presentation skills.
Strong analytical and problem‑solving skills.
Ability to interact and adapt communication styles with all levels of client organizations, including C‑level executives, middle management, finance and operations, technical/IT staff, and line personnel.
Knowledge of PowerPoint, Excel, Word, Outlook, and Salesforce.
Excellent relationship‑building, leadership, and team management skills.
Ability to drive results through others and manage complex projects in a global setting.
Benefits PayPal offers a comprehensive benefits package that includes health, dental, vision, life and disability insurance, paid time off, employee stock purchase plans, and flexible work arrangements. For more information, visit https://www.paypalbenefits.com.
Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Contact For any general requests for consideration of your skills, please join our Talent Community. If you have any questions, contact PayPal Global Talent Acquisition at paypalglobaltalentacquisition@paypal.com.
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Implementation Project Manager
role at
PayPal .
The Company PayPal has been revolutionizing commerce globally for more than 25 years. We create innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, empowering consumers and businesses in approximately 200 markets to thrive in the global economy. We operate a global, two‑sided network at scale that connects hundreds of millions of merchants and consumers. Our proprietary payment solutions enable merchants to complete payments on our platform on behalf of customers. We provide flexibility for customers to purchase and receive payments for goods and services, and to transfer and withdraw funds. PayPal also offers products for consumers to safely exchange funds, transfer money to friends and family, and manage risk, while supporting merchants in extending their global reach.
Job Description Summary As an Implementation Project Manager, you will work with multiple functional departments at PayPal to onboard new partners on multiple products and solutions from planning to onboarding and final delivery (go‑live). The selected candidate must have a proven track record managing large collaborative efforts that require creating and maintaining delivery plans, operating rhythms, and execution strategies. This is a hands‑on role with high‑touch interaction with cross‑functional stakeholders. The role also involves interacting with core product organizations on delivery planning alignment.
Essential Responsibilities
Oversee the implementation of specialized solutions for clients.
Identify and address client needs and issues.
Lead and manage client training sessions.
Develop and maintain strong client relationships.
Drive the adoption of technology products and solutions.
Responsibilities
Collaborate to create a successful end‑to‑end partner integration plan with our strategic partners.
Serve as project lead from discovery to contract signature, development and integration testing through go‑live, building rollout plans, and guiding merchant developers and business teams through integration milestones.
Coordinate with internal Legal, Compliance, Engineering, Product, Risk, and Servicing resources.
Work independently and lead discussions with cross‑functional teams including Account Management, Sales/BD, Integration Engineers, Product Management, Legal, Information Security, Risk, Compliance and Operations teams.
Implement new services, processes, and manage continuous improvement feedback loops.
Clearly convey information and ideas through various media, scheduling and running project meetings, and documenting notes and action items.
Ensure that project deliverables are on time and meet required quality levels.
Hold your own in discussions with external partners and internal counterparts.
Track record of working effectively with others in a global organization while managing strategic partner relationships.
Demonstrate strong executive presence and collaborate effectively with peer and Director‑level teams in a dynamic business context.
Navigate complex payments and technical concepts in the Vertical SaaS space without needing API‑level detail.
Expected Qualifications
5+ years of relevant experience and a Bachelor’s degree or an equivalent combination of education and experience.
Experience as a Project or Engagement Manager; experience in Professional Services is a plus.
Experience in global payment products and business solutions.
Exceptional communication and presentation skills.
Strong analytical and problem‑solving skills.
Ability to interact and adapt communication styles with all levels of client organizations, including C‑level executives, middle management, finance and operations, technical/IT staff, and line personnel.
Knowledge of PowerPoint, Excel, Word, Outlook, and Salesforce.
Excellent relationship‑building, leadership, and team management skills.
Ability to drive results through others and manage complex projects in a global setting.
Benefits PayPal offers a comprehensive benefits package that includes health, dental, vision, life and disability insurance, paid time off, employee stock purchase plans, and flexible work arrangements. For more information, visit https://www.paypalbenefits.com.
Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Contact For any general requests for consideration of your skills, please join our Talent Community. If you have any questions, contact PayPal Global Talent Acquisition at paypalglobaltalentacquisition@paypal.com.
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