SBH Fashion
Job Title: Head of Operations & Logistics
We are seeking an experienced Operations & Supply Chain professional who will oversee our Logistics, Transportation, 3P/Fulfillment, Customer Service, and operations. Reporting to the CFO and directing a team of about five plus partners (3PL, forwarders, agencies).
Responsibilities:
Set strategy and oversee all activities and partners related to global logistics (India, Turkey, Europe, USA, Latam), warehousing & fulfillment, customer service, and ops partners.
Achieve company goals in terms of costs and efficiencies: fulfillment cost, optimization of transportation (landing + freight), time‑to‑market timelines, reduction of returns, customer service satisfaction, and automation.
Define and document S&OP processes & frameworks to harmonize day‑to‑day operational practices.
Execute timely and detect potential setbacks to exceed KPIs, SLAs, and customer experience goals.
Track, analyze and report operational performance KPIs via dashboards and scorecards.
Partner cross‑functionally with Planning, Production, Marketing, e‑commerce, Retail, B2B, and Finance teams on cross‑functional processes such as inventory receipts tracking, on‑time delivery, go‑to‑market calendar, and partner onboarding/offboarding.
Support new product development launches that require inbound & outbound shipping, new packaging, logistics/delivery services, and tech integrations.
Manage customs brokers and carriers (LTL, FCL, ocean, air, small parcel) and packaging suppliers, ensuring compliance with volume and service commitments.
Manage 3P fulfillment partners and performance (OTIF, inventory accuracy, retailer compliance) to improve service levels, reduce cost, and reduce lead times.
Manage Re‑Commerce partners to establish efficient operations related to company product circularity and renewal goals.
Identify and implement new technologies and operational enhancements to improve end‑to‑end coordination, automate processes, adopt AI solutions, and improve overall efficiency.
Oversee back‑end integrations and dataflows between the company’s ERP, middleware/order management systems, and 3P fulfillment center.
Manage, hire, and develop team.
Stay up‑to‑date on global and industry developments, trends, and events that may impact the company’s operations.
Establish sustainability goals related to functional areas of responsibility (packaging, freight carbon reduction, circularity).
Qualifications:
Bachelor’s degree, preferably in Supply Chain Management.
8+ years’ experience leading global supply chain operations, fulfillment, transportation, and customer service at a retail company with an omnichannel model.
Demonstrated ability to ensure operational continuity during unforeseen disruptions.
Experience managing long‑term relationships with third‑party partners in supply chain operations, fulfillment, transportation, and customer service.
Experience successfully negotiating contracts with third‑party partners in the same areas.
Excellent analysis skills, including the ability to create and work with models to analyze operations, fulfillment and transportation scenarios.
Experience in project management: leading projects from ideation to go‑live, ideally in warehouse/retailer integration space.
Proficient in Microsoft Office applications, including Excel, PowerPoint, and Word.
Excellent interpersonal skills and the ability to interact with all levels of the organization.
Strong organizational skills and ability to manage multiple projects simultaneously.
Strong oral and written communication skills, including presentation skills.
Salary: $150,000 + 10% discretionary bonus
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Responsibilities:
Set strategy and oversee all activities and partners related to global logistics (India, Turkey, Europe, USA, Latam), warehousing & fulfillment, customer service, and ops partners.
Achieve company goals in terms of costs and efficiencies: fulfillment cost, optimization of transportation (landing + freight), time‑to‑market timelines, reduction of returns, customer service satisfaction, and automation.
Define and document S&OP processes & frameworks to harmonize day‑to‑day operational practices.
Execute timely and detect potential setbacks to exceed KPIs, SLAs, and customer experience goals.
Track, analyze and report operational performance KPIs via dashboards and scorecards.
Partner cross‑functionally with Planning, Production, Marketing, e‑commerce, Retail, B2B, and Finance teams on cross‑functional processes such as inventory receipts tracking, on‑time delivery, go‑to‑market calendar, and partner onboarding/offboarding.
Support new product development launches that require inbound & outbound shipping, new packaging, logistics/delivery services, and tech integrations.
Manage customs brokers and carriers (LTL, FCL, ocean, air, small parcel) and packaging suppliers, ensuring compliance with volume and service commitments.
Manage 3P fulfillment partners and performance (OTIF, inventory accuracy, retailer compliance) to improve service levels, reduce cost, and reduce lead times.
Manage Re‑Commerce partners to establish efficient operations related to company product circularity and renewal goals.
Identify and implement new technologies and operational enhancements to improve end‑to‑end coordination, automate processes, adopt AI solutions, and improve overall efficiency.
Oversee back‑end integrations and dataflows between the company’s ERP, middleware/order management systems, and 3P fulfillment center.
Manage, hire, and develop team.
Stay up‑to‑date on global and industry developments, trends, and events that may impact the company’s operations.
Establish sustainability goals related to functional areas of responsibility (packaging, freight carbon reduction, circularity).
Qualifications:
Bachelor’s degree, preferably in Supply Chain Management.
8+ years’ experience leading global supply chain operations, fulfillment, transportation, and customer service at a retail company with an omnichannel model.
Demonstrated ability to ensure operational continuity during unforeseen disruptions.
Experience managing long‑term relationships with third‑party partners in supply chain operations, fulfillment, transportation, and customer service.
Experience successfully negotiating contracts with third‑party partners in the same areas.
Excellent analysis skills, including the ability to create and work with models to analyze operations, fulfillment and transportation scenarios.
Experience in project management: leading projects from ideation to go‑live, ideally in warehouse/retailer integration space.
Proficient in Microsoft Office applications, including Excel, PowerPoint, and Word.
Excellent interpersonal skills and the ability to interact with all levels of the organization.
Strong organizational skills and ability to manage multiple projects simultaneously.
Strong oral and written communication skills, including presentation skills.
Salary: $150,000 + 10% discretionary bonus
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