Perk
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Account Management Support
role at
Perk
6 days ago Be among the first 25 applicants
About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston.
At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential.
Visit
www.perk.com
to learn more.
The Role We’re looking for an energetic, organized, and customer‑obsessed Account Management Support (AMS) Specialist to help elevate the experience of our unmanaged customers while freeing up capacity for our Account Managers to focus on strategic work.
As part of our AM Support team, you’ll be one of the first points of contact for inbound inquiries, along with proactive account management activities such as re‑engaging inactive accounts, surfacing growth opportunities, and supporting AMs with operational tasks. You’ll help deliver a seamless, consistent, and proactive customer experience that strengthens retention and fuels revenue expansion.
What will you be doing?
Own the AM Support Inbox: Manage and respond to inbound customer inquiries through the Account Management Zendesk queue—delivering clear, timely support across a wide range of low‑complexity requests. You’ll troubleshoot issues, lead basic trainings, and ensure every customer feels supported and understood.
Drive Proactive Retention & Growth: Run churn‑prevention and reactivation playbooks for at‑risk or inactive accounts. You’ll identify “diamonds in the rough” among unmanaged customers, spot usage signals, and recommend upsell and cross‑sell opportunities such as Premium/Pro plans, FlexiPerk, Events/MICE, and more.
Support AM Operational Excellence: Take on key administrative and operational tasks that keep our AM engine running smoothly—bug follow‑ups, price discrepancy investigations, charge reconciliations, and internal ticketing. You’ll maintain accurate trackers and collaborate closely with Product, Accounting, and other teams.
Help Us Scale the AM Function: Through structured workflows, sharp prioritization, and a proactive mindset, you’ll help us deliver faster response times, reduce burnout across the AM team, and create consistent coverage for unmanaged customers.
What You Bring
A highly organized, detail‑oriented approach to managing a high volume of tasks
Excellent written communication and a customer‑first mindset
Strong prioritization skills, especially in a fast‑moving environment
Creative problem‑solving and a proactive approach to improving processes
Comfort navigating operational tasks and collaborating cross‑functionally
Bonus Points For:
Zendesk experience (strong plus!)
Experience in customer support, coordination, or AM‑adjacent roles
Project management or workflow improvement experience
A process‑driven mindset with the ability to identify scalable efficiencies
What Success Looks Like
Faster, more consistent support for unmanaged customers
Increased reactivation of inactive accounts
More upsell/cross‑sell opportunities identified and escalated
What do we offer?
Competitive compensation and equity ownership in Perk
20 vacation days and 12 public holidays
Three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
Dental, vision, and Wellhub’s gym subscription from your start date
Life and disability policies from your start date, with optional extra protection
401(k) plan with company matching contributions
Pet insurance partner discounts
Annual summer party and other Perk events
Spring Health wellbeing partner with 12x therapy and 12x coaching sessions for you and loved ones
12‑16 weeks paid parental leave
16 paid hours per year to volunteer for charitable causes
Up to 20 "Work from Anywhere" days per year
A four‑week fully paid sabbatical once you reach 5 years
Relocation support to one of our hubs
Compensation Base salary: $62,000
On‑target earnings (base + commission): $67,000
The commission structure will be tied to the achievement of revenue & retention targets.
How We Work At Perk, we take an IRL‑first approach to work; our team works together in‑person three days a week. Therefore, this role requires you to be based within commuting distance of our hubs.
For certain roles, we can help with relocation from anywhere in the world. English is the official language at the office. Please submit your resume in English.
Equal Opportunity Employer Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in
@perk.com
or
@externalperk.com , our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to
security@perk.com , and we will confirm whether it is legitimate.
Seniority level Entry level
Employment type Full‑time
Industries Technology, Information and Internet
#J-18808-Ljbffr
Account Management Support
role at
Perk
6 days ago Be among the first 25 applicants
About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston.
At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential.
Visit
www.perk.com
to learn more.
The Role We’re looking for an energetic, organized, and customer‑obsessed Account Management Support (AMS) Specialist to help elevate the experience of our unmanaged customers while freeing up capacity for our Account Managers to focus on strategic work.
As part of our AM Support team, you’ll be one of the first points of contact for inbound inquiries, along with proactive account management activities such as re‑engaging inactive accounts, surfacing growth opportunities, and supporting AMs with operational tasks. You’ll help deliver a seamless, consistent, and proactive customer experience that strengthens retention and fuels revenue expansion.
What will you be doing?
Own the AM Support Inbox: Manage and respond to inbound customer inquiries through the Account Management Zendesk queue—delivering clear, timely support across a wide range of low‑complexity requests. You’ll troubleshoot issues, lead basic trainings, and ensure every customer feels supported and understood.
Drive Proactive Retention & Growth: Run churn‑prevention and reactivation playbooks for at‑risk or inactive accounts. You’ll identify “diamonds in the rough” among unmanaged customers, spot usage signals, and recommend upsell and cross‑sell opportunities such as Premium/Pro plans, FlexiPerk, Events/MICE, and more.
Support AM Operational Excellence: Take on key administrative and operational tasks that keep our AM engine running smoothly—bug follow‑ups, price discrepancy investigations, charge reconciliations, and internal ticketing. You’ll maintain accurate trackers and collaborate closely with Product, Accounting, and other teams.
Help Us Scale the AM Function: Through structured workflows, sharp prioritization, and a proactive mindset, you’ll help us deliver faster response times, reduce burnout across the AM team, and create consistent coverage for unmanaged customers.
What You Bring
A highly organized, detail‑oriented approach to managing a high volume of tasks
Excellent written communication and a customer‑first mindset
Strong prioritization skills, especially in a fast‑moving environment
Creative problem‑solving and a proactive approach to improving processes
Comfort navigating operational tasks and collaborating cross‑functionally
Bonus Points For:
Zendesk experience (strong plus!)
Experience in customer support, coordination, or AM‑adjacent roles
Project management or workflow improvement experience
A process‑driven mindset with the ability to identify scalable efficiencies
What Success Looks Like
Faster, more consistent support for unmanaged customers
Increased reactivation of inactive accounts
More upsell/cross‑sell opportunities identified and escalated
What do we offer?
Competitive compensation and equity ownership in Perk
20 vacation days and 12 public holidays
Three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
Dental, vision, and Wellhub’s gym subscription from your start date
Life and disability policies from your start date, with optional extra protection
401(k) plan with company matching contributions
Pet insurance partner discounts
Annual summer party and other Perk events
Spring Health wellbeing partner with 12x therapy and 12x coaching sessions for you and loved ones
12‑16 weeks paid parental leave
16 paid hours per year to volunteer for charitable causes
Up to 20 "Work from Anywhere" days per year
A four‑week fully paid sabbatical once you reach 5 years
Relocation support to one of our hubs
Compensation Base salary: $62,000
On‑target earnings (base + commission): $67,000
The commission structure will be tied to the achievement of revenue & retention targets.
How We Work At Perk, we take an IRL‑first approach to work; our team works together in‑person three days a week. Therefore, this role requires you to be based within commuting distance of our hubs.
For certain roles, we can help with relocation from anywhere in the world. English is the official language at the office. Please submit your resume in English.
Equal Opportunity Employer Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in
@perk.com
or
@externalperk.com , our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to
security@perk.com , and we will confirm whether it is legitimate.
Seniority level Entry level
Employment type Full‑time
Industries Technology, Information and Internet
#J-18808-Ljbffr