Perk
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we’re driven by values such as ownership, delivering a 7‑star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Join us if you’re excited about having a real impact and shaping how millions of people experience work.
The Role We’re looking for an energetic, organized, and customer‑obsessed Account Management Support (AMS) Specialist to help elevate the experience of our unmanaged customers while freeing up capacity for our Account Managers to focus on strategic work.
As part of our AM Support team, you’ll be one of the first points of contact for inbound inquiries—along with proactive account management activities such as re‑engaging inactive accounts, surfacing growth opportunities, and supporting AMs with operational tasks. You’ll help deliver a seamless, consistent, and proactive customer experience that strengthens retention and fuels revenue expansion.
What will you be doing?
Own the AM Support Inbox: Manage and respond to inbound customer inquiries through the Account Management Zendesk queue—delivering clear, timely support across a wide range of low‑complexity requests. You’ll troubleshoot issues, lead basic trainings, and ensure every customer feels supported and understood.
Drive Proactive Retention & Growth: Run churn‑prevention and reactivation playbooks for at‑risk or inactive accounts. Identify “diamonds in the rough” among unmanaged customers, spot usage signals, and recommend upsell and cross‑sell opportunities such as Premium/Pro plans, FlexiPerk, Events/MICE, and more.
Support AM Operational Excellence: Take on key administrative and operational tasks that keep our AM engine running smoothly—bug follow‑ups, price discrepancy investigations, charge reconciliations, and internal ticketing. Maintain accurate trackers and collaborate closely with Product, Accounting, and other teams.
Help Us Scale the AM Function: Through structured workflows, sharp prioritization, and a proactive mindset, help us deliver faster response times, reduce burnout across the AM team, and create consistent coverage for unmanaged customers.
What You Bring
A highly organized, detail‑oriented approach to managing a high volume of tasks
Excellent written communication and a customer‑first mindset
Strong prioritization skills, especially in a fast‑moving environment
Creative problem‑solving and a proactive approach to improving processes
Comfort navigating operational tasks and collaborating cross‑functionally
Bonus Points For
Zendesk experience (strong plus!)
Experience in customer support, coordination, or AM‑adjacent roles
Project management or workflow improvement experience
A process‑driven mindset with the ability to identify scalable efficiencies
What Success Looks Like
Faster, more consistent support for unmanaged customers
Increased reactivation of inactive accounts
More upsell/cross‑sell opportunities identified and escalated
What do we offer?
Competitive compensation and equity ownership in Perk
20 vacation days and 12 public holidays
Three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP plan
Dental, vision, and Wellhub’s gym subscription from day one
Life and disability policies from day one, with voluntary buy‑ups available
401(k) plan with company matching
Pet insurance partner discounts
Annual summer party and other Perk events
Spring Health wellbeing partner—12x therapy and 12x coaching sessions for you and loved ones
12–16 weeks’ paid parental leave
16 paid volunteer hours per year for charitable causes
Up to 20 “Work from Anywhere” days per year
Four‑week fully paid sabbatical after five years
Relocation support for hub moves
Compensation Base salary of $62,000 with on‑target earnings (base + commission) of $67,000. Commission structure tied to revenue and retention targets.
How We Work At Perk we take an IRL‑first approach: the team works on‑site three days a week. This role requires you to be based within commuting distance of our hubs. We believe in the value of meeting in real life to improve connectivity, productivity, creativity, and overall workplace quality. For certain roles we can help with relocation from anywhere in the world; English is the official office language.
Equal Opportunity Employer Perk is a global company with a diverse customer base, and we want people behind our product to reflect that. We are an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
Protect Yourself from Recruitment Scams All official communication from Perk will come from email addresses ending in
@perk.com
or
@externalperk.com , our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees; we will never request sensitive personal information early in the process or communicate through unofficial apps. If you receive a suspicious message claiming to be from Perk, do not respond. Forward it to
security@perk.com
for verification.
Location Boston, MA
#J-18808-Ljbffr
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we’re driven by values such as ownership, delivering a 7‑star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Join us if you’re excited about having a real impact and shaping how millions of people experience work.
The Role We’re looking for an energetic, organized, and customer‑obsessed Account Management Support (AMS) Specialist to help elevate the experience of our unmanaged customers while freeing up capacity for our Account Managers to focus on strategic work.
As part of our AM Support team, you’ll be one of the first points of contact for inbound inquiries—along with proactive account management activities such as re‑engaging inactive accounts, surfacing growth opportunities, and supporting AMs with operational tasks. You’ll help deliver a seamless, consistent, and proactive customer experience that strengthens retention and fuels revenue expansion.
What will you be doing?
Own the AM Support Inbox: Manage and respond to inbound customer inquiries through the Account Management Zendesk queue—delivering clear, timely support across a wide range of low‑complexity requests. You’ll troubleshoot issues, lead basic trainings, and ensure every customer feels supported and understood.
Drive Proactive Retention & Growth: Run churn‑prevention and reactivation playbooks for at‑risk or inactive accounts. Identify “diamonds in the rough” among unmanaged customers, spot usage signals, and recommend upsell and cross‑sell opportunities such as Premium/Pro plans, FlexiPerk, Events/MICE, and more.
Support AM Operational Excellence: Take on key administrative and operational tasks that keep our AM engine running smoothly—bug follow‑ups, price discrepancy investigations, charge reconciliations, and internal ticketing. Maintain accurate trackers and collaborate closely with Product, Accounting, and other teams.
Help Us Scale the AM Function: Through structured workflows, sharp prioritization, and a proactive mindset, help us deliver faster response times, reduce burnout across the AM team, and create consistent coverage for unmanaged customers.
What You Bring
A highly organized, detail‑oriented approach to managing a high volume of tasks
Excellent written communication and a customer‑first mindset
Strong prioritization skills, especially in a fast‑moving environment
Creative problem‑solving and a proactive approach to improving processes
Comfort navigating operational tasks and collaborating cross‑functionally
Bonus Points For
Zendesk experience (strong plus!)
Experience in customer support, coordination, or AM‑adjacent roles
Project management or workflow improvement experience
A process‑driven mindset with the ability to identify scalable efficiencies
What Success Looks Like
Faster, more consistent support for unmanaged customers
Increased reactivation of inactive accounts
More upsell/cross‑sell opportunities identified and escalated
What do we offer?
Competitive compensation and equity ownership in Perk
20 vacation days and 12 public holidays
Three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP plan
Dental, vision, and Wellhub’s gym subscription from day one
Life and disability policies from day one, with voluntary buy‑ups available
401(k) plan with company matching
Pet insurance partner discounts
Annual summer party and other Perk events
Spring Health wellbeing partner—12x therapy and 12x coaching sessions for you and loved ones
12–16 weeks’ paid parental leave
16 paid volunteer hours per year for charitable causes
Up to 20 “Work from Anywhere” days per year
Four‑week fully paid sabbatical after five years
Relocation support for hub moves
Compensation Base salary of $62,000 with on‑target earnings (base + commission) of $67,000. Commission structure tied to revenue and retention targets.
How We Work At Perk we take an IRL‑first approach: the team works on‑site three days a week. This role requires you to be based within commuting distance of our hubs. We believe in the value of meeting in real life to improve connectivity, productivity, creativity, and overall workplace quality. For certain roles we can help with relocation from anywhere in the world; English is the official office language.
Equal Opportunity Employer Perk is a global company with a diverse customer base, and we want people behind our product to reflect that. We are an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
Protect Yourself from Recruitment Scams All official communication from Perk will come from email addresses ending in
@perk.com
or
@externalperk.com , our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees; we will never request sensitive personal information early in the process or communicate through unofficial apps. If you receive a suspicious message claiming to be from Perk, do not respond. Forward it to
security@perk.com
for verification.
Location Boston, MA
#J-18808-Ljbffr