FOL Management
About the Company
At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.
Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human‑centered communities where life, work, creativity, and play all come together in one place.
About the Role The
Growth Sales Operations Leader
oversees and develops a high‑performing onsite sales team, ensuring our modern, technology‑enabled sales strategy is executed with excellence. This is a leadership role focused on revenue performance, operational efficiency, team development, and delivering an exceptional client experience across our portfolio. You’ll coach sales professionals, optimize workflows, analyze performance data, collaborate with cross‑functional teams, and ensure every prospect receives a world‑class experience aligned with FLOW’s mission of human flourishing.
Responsibilities
Lead and develop the sales team by coaching onsite sales professionals in Flow’s tech‑enabled, consultative approach
Oversee onboarding, training, performance management, and ongoing skill development
Maintain high standards for tour readiness, client experience, and nurturing workflows
Drive revenue and portfolio performance by monitoring conversion, occupancy pacing, renewal performance, and overall revenue outcomes
Use CRM data and local insights to identify trends and opportunities
Partner with Pricing, Asset Management, and Marketing to influence property‑level strategy
Ensure operational excellence by maintaining consistent execution of sales workflows and accurate CRM documentation
Partner with Technology and Operations to refine systems, dashboards, and processes
Lead weekly and monthly reporting cycles for leadership and portfolio partners
Elevate client experience and uphold brand standards by acting as the escalation point for complex prospect or resident needs
Collaborate with Community Managers to maintain tour‑path and onsite experience standards
Build relationships with realtors, relocation partners, and local business communities
Drive market awareness and positioning by conducting competitive research and sharing actionable insights
Support Marketing in shaping campaigns and messaging based on real‑time feedback
Ideal Background
3–7+ years in sales leadership, growth operations, hospitality, or real estate
Strong coaching, communication, and people‑development skills
Comfort working with CRM systems, workflow tools, and Google Workspace
Analytical mindset with ability to translate data into action
Passion for blending technology, operations, and human connection to improve the residential experience
Flexible, proactive, and excited to work in a tech‑forward, rapidly evolving environment
Benefits
Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
Paid time off and 13 paid holidays
401(k) retirement plan
Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
Access to HSA‑compatible plans
Pre‑tax commuter benefits
Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings
Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human‑centered communities where life, work, creativity, and play all come together in one place.
About the Role The
Growth Sales Operations Leader
oversees and develops a high‑performing onsite sales team, ensuring our modern, technology‑enabled sales strategy is executed with excellence. This is a leadership role focused on revenue performance, operational efficiency, team development, and delivering an exceptional client experience across our portfolio. You’ll coach sales professionals, optimize workflows, analyze performance data, collaborate with cross‑functional teams, and ensure every prospect receives a world‑class experience aligned with FLOW’s mission of human flourishing.
Responsibilities
Lead and develop the sales team by coaching onsite sales professionals in Flow’s tech‑enabled, consultative approach
Oversee onboarding, training, performance management, and ongoing skill development
Maintain high standards for tour readiness, client experience, and nurturing workflows
Drive revenue and portfolio performance by monitoring conversion, occupancy pacing, renewal performance, and overall revenue outcomes
Use CRM data and local insights to identify trends and opportunities
Partner with Pricing, Asset Management, and Marketing to influence property‑level strategy
Ensure operational excellence by maintaining consistent execution of sales workflows and accurate CRM documentation
Partner with Technology and Operations to refine systems, dashboards, and processes
Lead weekly and monthly reporting cycles for leadership and portfolio partners
Elevate client experience and uphold brand standards by acting as the escalation point for complex prospect or resident needs
Collaborate with Community Managers to maintain tour‑path and onsite experience standards
Build relationships with realtors, relocation partners, and local business communities
Drive market awareness and positioning by conducting competitive research and sharing actionable insights
Support Marketing in shaping campaigns and messaging based on real‑time feedback
Ideal Background
3–7+ years in sales leadership, growth operations, hospitality, or real estate
Strong coaching, communication, and people‑development skills
Comfort working with CRM systems, workflow tools, and Google Workspace
Analytical mindset with ability to translate data into action
Passion for blending technology, operations, and human connection to improve the residential experience
Flexible, proactive, and excited to work in a tech‑forward, rapidly evolving environment
Benefits
Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
Paid time off and 13 paid holidays
401(k) retirement plan
Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
Access to HSA‑compatible plans
Pre‑tax commuter benefits
Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings
Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
#J-18808-Ljbffr