Stefanini North America and APAC
Desktop Support Specialist
Stefanini North America and APAC, San Francisco, California, United States, 94199
Stefanini Group is hiring! Exciting opportunity awaits, let us help you get started!
Click Apply now or you may call: (248) 528-6566 / email: Manisha Singh (manisha.singh@stefanini.com) for faster processing!
Job Description The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best‑in‑class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
Responsibilities
Provide swift and professional deskside IT support
Perform on‑site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
Collaborate with other support groups across global locations to help troubleshoot client issues
Utilize tools for building, monitoring and troubleshooting client devices
Participate in Disaster recovery testing exercises
Uphold procedures for logging, reporting, and statistically monitoring desktop operations
Write technical support and client documentation in form of Knowledgebase articles
Meet or exceed expected customer service levels
Other duties as assigned by the Level 2 Support Manager.
Job Requirements
Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role.
Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
Windows 11 Migration.
Hardware / Software Troubleshooting.
Experience with VPN, Soft Phones, Remote Desktop, VDI.
Asset Tracking / Inventory Management.
Phone and Tablet support (Windows, iPhone, iOS, Android)
Experience with Ticketing System (ServiceNow).
Strong Communications Skills.
Excellent proven track record supporting clients in a financial environment.
Excellent proven customer service based approach.
Good written and verbal communication skills.
Good time management skills.
Strong organizational and analytical skills.
Ability to multi‑task and work under pressure.
Ability to work autonomously and within team.
Dress Code: Business casual.
*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*
About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
IT Services and IT Consulting
Job Details
San Francisco, CA
Compensation: $30.00‑$40.00 (2 weeks ago)
Compensation: $105,000.00‑$115,000.00 (2 months ago)
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Click Apply now or you may call: (248) 528-6566 / email: Manisha Singh (manisha.singh@stefanini.com) for faster processing!
Job Description The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best‑in‑class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
Responsibilities
Provide swift and professional deskside IT support
Perform on‑site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
Collaborate with other support groups across global locations to help troubleshoot client issues
Utilize tools for building, monitoring and troubleshooting client devices
Participate in Disaster recovery testing exercises
Uphold procedures for logging, reporting, and statistically monitoring desktop operations
Write technical support and client documentation in form of Knowledgebase articles
Meet or exceed expected customer service levels
Other duties as assigned by the Level 2 Support Manager.
Job Requirements
Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role.
Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
Windows 11 Migration.
Hardware / Software Troubleshooting.
Experience with VPN, Soft Phones, Remote Desktop, VDI.
Asset Tracking / Inventory Management.
Phone and Tablet support (Windows, iPhone, iOS, Android)
Experience with Ticketing System (ServiceNow).
Strong Communications Skills.
Excellent proven track record supporting clients in a financial environment.
Excellent proven customer service based approach.
Good written and verbal communication skills.
Good time management skills.
Strong organizational and analytical skills.
Ability to multi‑task and work under pressure.
Ability to work autonomously and within team.
Dress Code: Business casual.
*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*
About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
IT Services and IT Consulting
Job Details
San Francisco, CA
Compensation: $30.00‑$40.00 (2 weeks ago)
Compensation: $105,000.00‑$115,000.00 (2 months ago)
Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x.
Sign in to set job alerts for “Desktop Support Specialist” roles.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr