Stefanini, Inc
Job Details
Technical Support Specialist
Desktop Support Specialist San Francisco, CA
Posted: 12/15/2025 | Job Description | Job ID#: 62422
Job Category: Technical Support Specialist
Position Type: Full Time
Duration: Full Time
Shift: 1
Remaining Positions: 1
Details:
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may call: (248) 528-6566 / email: Manisha Singh (manisha.singh@stefanini.com) for faster processing!
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
Job Description:
Provide swift and professional deskside IT support
Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
Collaborate with other support groups across global locations to help troubleshoot client issues
Utilize tools for building, monitoring and troubleshooting client devices
Participate in Disaster recovery testing exercises
Uphold procedures for logging, reporting, and statistically monitoring desktop operations
Write technical support and client documentation in form of Knowledgebase articles
Meet or exceed expected customer service levels
Other duties as assigned by the Level 2 Support Manager
Job Requirements
Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role
Experience configuring, installing, troubleshooting and repairing printers, PCs and laptops
Hands on experience with Win 7, Win 10, Win 11 and MAC OS support
Windows 11 Migration
Hardware / Software Troubleshooting
Experience with VPN, Soft Phones, Remote Desktop, VDI
Asset Tracking / Inventory Management
Phone and Tablet support (Windows, iPhone, iOS, Android)
Experience with Ticketing System (ServiceNow)
Strong Communications Skills
Excellent proven track record supporting clients in a financial environment
Excellent proven customer service based approach
Good written and verbal communication skills
Good time management skills
Strong organizational and analytical skills
Ability to multi-task and work under pressure
Ability to work autonomously and within a team
Dress Code: Business casual
*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.
#LI-MS3 #LI-ONSITE
Pay Range: $35.00 - $45.00
Already have an account? Log in here #J-18808-Ljbffr
Posted: 12/15/2025 | Job Description | Job ID#: 62422
Job Category: Technical Support Specialist
Position Type: Full Time
Duration: Full Time
Shift: 1
Remaining Positions: 1
Details:
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may call: (248) 528-6566 / email: Manisha Singh (manisha.singh@stefanini.com) for faster processing!
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
Job Description:
Provide swift and professional deskside IT support
Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
Collaborate with other support groups across global locations to help troubleshoot client issues
Utilize tools for building, monitoring and troubleshooting client devices
Participate in Disaster recovery testing exercises
Uphold procedures for logging, reporting, and statistically monitoring desktop operations
Write technical support and client documentation in form of Knowledgebase articles
Meet or exceed expected customer service levels
Other duties as assigned by the Level 2 Support Manager
Job Requirements
Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role
Experience configuring, installing, troubleshooting and repairing printers, PCs and laptops
Hands on experience with Win 7, Win 10, Win 11 and MAC OS support
Windows 11 Migration
Hardware / Software Troubleshooting
Experience with VPN, Soft Phones, Remote Desktop, VDI
Asset Tracking / Inventory Management
Phone and Tablet support (Windows, iPhone, iOS, Android)
Experience with Ticketing System (ServiceNow)
Strong Communications Skills
Excellent proven track record supporting clients in a financial environment
Excellent proven customer service based approach
Good written and verbal communication skills
Good time management skills
Strong organizational and analytical skills
Ability to multi-task and work under pressure
Ability to work autonomously and within a team
Dress Code: Business casual
*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.
#LI-MS3 #LI-ONSITE
Pay Range: $35.00 - $45.00
Already have an account? Log in here #J-18808-Ljbffr