EY
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consul
EY, Portland, Oregon, United States, 97204
Overview
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting - Open Location Join to apply for the
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting - Open Location
role at EY. Location: Anywhere in Country. At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That is why leading businesses look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome challenges around transformation. The opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client facing role, with opportunities to motivate and develop teams and to establish and maintain client relationships. You will grow your consulting, technical and team leadership skills, and build relationships and experiences that will define your career. You will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy, and provide assurance to leadership by managing timelines, costs, and quality while leading both technical and non‑technical project teams in the development and implementation of technology solutions and infrastructure. Your Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis. Accountable for program/project management, ensuring that all objectives are met. Developing resource plans and budgets for engagements, managing engagement economics effectively. Qualifications and Experience
Bachelor’s degree required (4-year degree); Master’s degree preferred Typically, no less than 5 - 7 years relevant experience in ServiceNow implementation experience 5 – 7 years of Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery ServiceNow Certified Implementation Specialist – Customer Service Management ServiceNow Certified Implementation Specialist – Field Service Management Excellent consulting and interpersonal skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization Ability to effectively develop presentations, functional and technical roadmaps as well as present ideas to all levels of management and technical expertise Experience with defining contextual, conceptual, and logical models that align business and technical capabilities to explain architecture Experience leading teams and supervising others A driver’s license valid in the U.S. and ability to travel up to 60% Ideally, you will also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) Performance analytics and reporting experience – certifications are a plus Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower) What We Look For
We are interested in intellectually curious people with a genuine passion for finding and implementing innovative ways to nurture growth. You will need excellent communication and negotiation skills and the ability to express big ideas to senior leaders, often without technical backgrounds. If you are ready to take ownership of a team that is poised to take the industry by storm, this role is for you. What We Offer You
We offer a comprehensive compensation and benefits package with a base salary range and total rewards; details vary by geography. Join us in our team-led and leader-enabled hybrid model with expectations for client-serving roles to work in-person 40-60% of the time on engagements. Flexible vacation policy and designated EY holidays, breaks, and leaves to support well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For those in California, additional information is available. EY focuses on high-ethical standards and integrity and complies with applicable law regarding equal employment opportunities. EY | Building a better working world. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions, with a globally connected network. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. Reasonable accommodation is available. If you need assistance applying online or to request accommodation, contact EY’s Talent Shared Services. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries: Professional Services
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ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting - Open Location Join to apply for the
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting - Open Location
role at EY. Location: Anywhere in Country. At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That is why leading businesses look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome challenges around transformation. The opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client facing role, with opportunities to motivate and develop teams and to establish and maintain client relationships. You will grow your consulting, technical and team leadership skills, and build relationships and experiences that will define your career. You will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy, and provide assurance to leadership by managing timelines, costs, and quality while leading both technical and non‑technical project teams in the development and implementation of technology solutions and infrastructure. Your Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis. Accountable for program/project management, ensuring that all objectives are met. Developing resource plans and budgets for engagements, managing engagement economics effectively. Qualifications and Experience
Bachelor’s degree required (4-year degree); Master’s degree preferred Typically, no less than 5 - 7 years relevant experience in ServiceNow implementation experience 5 – 7 years of Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery ServiceNow Certified Implementation Specialist – Customer Service Management ServiceNow Certified Implementation Specialist – Field Service Management Excellent consulting and interpersonal skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization Ability to effectively develop presentations, functional and technical roadmaps as well as present ideas to all levels of management and technical expertise Experience with defining contextual, conceptual, and logical models that align business and technical capabilities to explain architecture Experience leading teams and supervising others A driver’s license valid in the U.S. and ability to travel up to 60% Ideally, you will also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) Performance analytics and reporting experience – certifications are a plus Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower) What We Look For
We are interested in intellectually curious people with a genuine passion for finding and implementing innovative ways to nurture growth. You will need excellent communication and negotiation skills and the ability to express big ideas to senior leaders, often without technical backgrounds. If you are ready to take ownership of a team that is poised to take the industry by storm, this role is for you. What We Offer You
We offer a comprehensive compensation and benefits package with a base salary range and total rewards; details vary by geography. Join us in our team-led and leader-enabled hybrid model with expectations for client-serving roles to work in-person 40-60% of the time on engagements. Flexible vacation policy and designated EY holidays, breaks, and leaves to support well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For those in California, additional information is available. EY focuses on high-ethical standards and integrity and complies with applicable law regarding equal employment opportunities. EY | Building a better working world. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions, with a globally connected network. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. Reasonable accommodation is available. If you need assistance applying online or to request accommodation, contact EY’s Talent Shared Services. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries: Professional Services
#J-18808-Ljbffr