EY
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consul
EY, Las Vegas, Nevada, us, 89105
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting - Open Location
Join to apply for the
ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting - Open Location
role at
EY . Location: Anywhere in Country. At EY, we’re all in to shape your future with confidence and help you succeed in a globally connected powerhouse of diverse teams.
The Opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. This is a client‑facing role where you will motivate and develop teams, establish and maintain client relationships, and build a portfolio of impactful, technology‑focused solutions.
Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Develop resource plans and budgets for engagements, managing engagement economics effectively.
Skills and Attributes for Success
Ability to drive and support sales activities alongside EY pursuit teams, including developing proposals and engaging in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business cases, roadmaps, detailed plans and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS, handling design, configuration, testing and deployment phases.
Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants, developers and testers.
Build and foster client relationships, demonstrating the value of EY services.
Excellent business acumen, fact‑based decision making and conflict resolution abilities.
Provide guidance and industry‑leading practice expertise for ServiceNow service‑management implementations across non‑IT business functions.
Analyze a company’s functional capabilities and recommend leading practice changes.
Lead client process‑design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, supporting planning, status reporting, budgets, and risk and issue logs.
Create high‑quality deliverables and project artifacts.
To Qualify for the Role
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
No less than 5‑7 years of ServiceNow implementation experience.
5‑7 years of Big‑4 or equivalent consulting experience at the Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
Ability to develop presentations, roadmaps and proposals for all levels of management.
Experience defining contextual, conceptual and logical models that align business and technical capabilities.
Experience leading and supervising teams.
Valid U.S. driver’s license.
Ability to travel up to 60%.
Ideally, You Will Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Experience in Source to Pay, Employee Center, Legal Service Delivery and Workplace Service Delivery – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We are interested in intellectually curious people with a genuine passion for finding and implementing innovative ways to foster growth. Excellent communication, negotiation and big‑idea thinking for senior leaders with diverse backgrounds are essential.
What We Offer You
Comprehensive compensation and benefits package. Base salary ranges: $171,600–$392,100 (U.S. all locations); $205,900–$445,700 (NYC, Washington, CA a‑excl. Sacramento).
Hybrid model: 40‑60% in‑person client service.
Flexible vacation policy, paid holidays, Winter/Summer breaks, and various leaves of absence.
World‑class training and career development in a diverse, inclusive environment.
Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis.
EY focuses on high‑ethical standards and integrity, expecting all candidates to demonstrate these qualities.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. For assistance applying online or to request an accommodation, call 1‑800‑EY‑HELP3, select Option 2 for candidate‑related inquiries, then select Option 1, and finally Option 2 for candidates with an inquiry, or email ssc.customersupport@ey.com.
About EY EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions, leveraging data, AI and advanced technology.
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ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting - Open Location
role at
EY . Location: Anywhere in Country. At EY, we’re all in to shape your future with confidence and help you succeed in a globally connected powerhouse of diverse teams.
The Opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. This is a client‑facing role where you will motivate and develop teams, establish and maintain client relationships, and build a portfolio of impactful, technology‑focused solutions.
Key Responsibilities
Lead engagement delivery and manage client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Develop resource plans and budgets for engagements, managing engagement economics effectively.
Skills and Attributes for Success
Ability to drive and support sales activities alongside EY pursuit teams, including developing proposals and engaging in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on business cases, roadmaps, detailed plans and solution architectures.
Act as an engagement manager across all aspects of ServiceNow ESM/GBS, handling design, configuration, testing and deployment phases.
Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants, developers and testers.
Build and foster client relationships, demonstrating the value of EY services.
Excellent business acumen, fact‑based decision making and conflict resolution abilities.
Provide guidance and industry‑leading practice expertise for ServiceNow service‑management implementations across non‑IT business functions.
Analyze a company’s functional capabilities and recommend leading practice changes.
Lead client process‑design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, supporting planning, status reporting, budgets, and risk and issue logs.
Create high‑quality deliverables and project artifacts.
To Qualify for the Role
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
No less than 5‑7 years of ServiceNow implementation experience.
5‑7 years of Big‑4 or equivalent consulting experience at the Senior Manager or Director level.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of two of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
ServiceNow Certified Implementation Specialist – Customer Service Management
ServiceNow Certified Implementation Specialist – Field Service Management
Excellent consulting and interpersonal skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
Ability to develop presentations, roadmaps and proposals for all levels of management.
Experience defining contextual, conceptual and logical models that align business and technical capabilities.
Experience leading and supervising teams.
Valid U.S. driver’s license.
Ability to travel up to 60%.
Ideally, You Will Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Experience in Source to Pay, Employee Center, Legal Service Delivery and Workplace Service Delivery – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We are interested in intellectually curious people with a genuine passion for finding and implementing innovative ways to foster growth. Excellent communication, negotiation and big‑idea thinking for senior leaders with diverse backgrounds are essential.
What We Offer You
Comprehensive compensation and benefits package. Base salary ranges: $171,600–$392,100 (U.S. all locations); $205,900–$445,700 (NYC, Washington, CA a‑excl. Sacramento).
Hybrid model: 40‑60% in‑person client service.
Flexible vacation policy, paid holidays, Winter/Summer breaks, and various leaves of absence.
World‑class training and career development in a diverse, inclusive environment.
Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis.
EY focuses on high‑ethical standards and integrity, expecting all candidates to demonstrate these qualities.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. For assistance applying online or to request an accommodation, call 1‑800‑EY‑HELP3, select Option 2 for candidate‑related inquiries, then select Option 1, and finally Option 2 for candidates with an inquiry, or email ssc.customersupport@ey.com.
About EY EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions, leveraging data, AI and advanced technology.
#J-18808-Ljbffr