Careers In Government
Overview
The City of San Antonio seeks a Chief Information Officer (CIO) to provide strategic leadership and direction for the City’s Information Services Department, overseeing citywide technology operations, cybersecurity, digital services, and innovation. The CIO develops and executes a long‑term technology vision aligned with organizational goals, modernizes IT infrastructure, and ensures secure, reliable systems that support internal operations and public-facing services. The role drives digital transformation, enhances data and cybersecurity practices, and ensures technology solutions improve service delivery, operational efficiency, and resident experience. The position also leads technology governance, budget oversight, vendor and contract management, and organizational change initiatives. Supervises management, professional, technical, and administrative staff.
Essential Job Functions Strategic Planning & Digital Business Alignment
Strategic Planning:
Develop and execute the City’s IT strategy in alignment with overall city goals.
Enable and Execute Digital Business Strategy and Design:
Embed information and technology in business strategies and enterprise plans. Create and execute an IT strategy that contributes to enterprise success.
Support Digital Products and Services:
Build, enhance and manage internal business capabilities or external-facing offerings.
Technology Leadership & Innovation
Technology Leadership:
Oversee the implementation and maintenance of technology systems and infrastructure.
Innovation:
Drive innovation in city services through emerging technologies like AI, IoT, and data analytics.
Evaluate Emerging Technologies:
Assess which emerging technologies matter most for department and enterprise success. Create business scenarios to discover, leverage and get ahead of disruptive trends and technologies.
Modernize Infrastructure, Operations, and Cloud:
Adopt and evolve critical infrastructure platforms and DevSecOps to drive agility and efficiencies.
Public Safety/Justice:
Support public safety operations by ensuring secure, reliable, and resilient technology systems that enable effective emergency response.
Deliver Data and Analytics, Artificial Intelligence, and Digital Platforms:
Architect and build modular, integrated platforms to drive business efficiency, scale and adaptability, while focusing on creating great resident experiences (UX).
Deliver Software Applications:
Integrate, innovate and modernize enterprise applications and software. Assess, build, buy, and subscribe.
Policy Development:
Establish and enforce technology administrative directives, policies and standards, including acceptable use, data privacy, mobile devices, and compliance.
Drive Enterprise Governance of Technology:
Establish fit-for-purpose information and technology governance across the City organization.
Cybersecurity:
Ensure robust cybersecurity measures are in place to protect City data, systems, and infrastructure.
Physical Security:
Ensure physical security measures are in place to protect City facilities, assets, and critical infrastructure.
Manage Technology Risk:
Balance running and growing the City organization while mitigating cybersecurity and technology threats.
Budget Management:
Manage the technology budget, ensuring cost-effective solutions and resource allocation.
Financial Management of IT Services:
Determine rates charged to departments/users, monitor user fees to cover costs, and oversee billing.
Technology Benchmarking:
Benchmark and manage technology budgets; apply strategic cost optimization to balance cost, value, and risk.
Technical Procurement:
Evaluate new hardware/software, develop requests, review bids, and authorize implementation.
People & Organizational Leadership
Staffing & HR:
Select, motivate, and evaluate department staff, provide or coordinate training.
Build an Adaptive Technology Workforce:
Attract, retain and advance the careers of diverse technology talent across the City.
Develop Executive Leadership:
Perform as an outcome-driven leader to lead business initiatives and be a strategic trusted business executive.
Lead Org Change and Shape Culture:
Drive the adoption of new capabilities and agile ways of working while fostering digital fluency across the City.
Operations & Service Delivery
Performance Monitoring:
Track and assess the performance of IT systems and services to ensure they meet the City’s needs.
Work Plan / Project Management:
Plan, direct, and coordinate, through subordinate staff, the department work plan. Meet with management staff, assign projects, review and evaluate work methods.
Automated Services:
Deliver smart, automated solutions for budgeting, procurement, billing, and security to support all City departments.
Crisis Management:
Lead the response to IT-related incidents and ensure continuity of government and operations during crises.
Stakeholder Engagement & Representation
Stakeholder Engagement:
Build strong working relationships through a collaborative, service-oriented approach with a wide range of stakeholders, including City leadership, elected officials, staff, vendors, and community members.
Distribute Technology Leadership:
Share technology leadership responsibility with Department Directors to increase value from digital, while building trust and partnerships.
Official Representation & Negotiations:
Act as official IT departmental representative, negotiating and resolving sensitive technology issues.
Council Support and Communications:
Review/sign technology ordinances and contracts, attend City Council meetings, and provide staff support to boards/commissions.
Responding to Inquiries:
Respond to and resolve sensitive technology inquiries and complaints from internal and external sources.
Knowledge and Skills
Knowledge of network and web related protocols (e.g. UDP, IPSEC, HTTP, HTTPS, routing)
Ability to plan and implement strategic technology initiatives and design complex computer systems.
Ability to communicate effectively, translating technical jargon to non-technical stakeholders.
Ability to innovate and drive digital transformation.
In-depth knowledge of IT infrastructure, cybersecurity, and data management.
Knowledge of public administration and how technology can improve city services.
Knowledge of regulatory and compliance issues related to technology.
Knowledge of operational characteristics, services, and activities of automated information systems programs.
Knowledge of advanced principles and practices of municipal budget preparation and administration.
Education & Experience
Qualified candidates will have a Bachelor’s Degree from an accredited college with coursework in Computer Science, Computer Information Systems, Management Information Systems, or a related field, and a minimum of ten (10) years of increasingly responsible professional experience in the field of information systems, including six (6) years of administrative or supervisory responsibility; a combination of education and experience may be considered.
Applicants must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. CJIS eligibility requirements apply to system access; certain felonies and misdemeanors or family violence convictions will disqualify a candidate.
Ideal Candidate
The ideal candidate should be a forward‑thinking technology leader who can guide the City through modernization while improving day‑to‑day operations, customer service, and cybersecurity. They should be able to explain complex technical information clearly to City leaders, staff, and the community so technology decisions are transparent and supported. The candidate should be collaborative, approachable, service‑oriented, and able to build strong working relationships with a wide range of stakeholders. A commitment to continuous improvement and strengthening the City’s long‑term technology foundation is essential to support a growing and evolving community.
How to Apply
Interested applicants should forward a cover letter and resume to:
resumes@affionpublic.com
Reference: SACIO
Affion Public, PO Box 794, Hershey, PA 17033
Phone: 717-214-4922
www.affionpublic.com
The deadline to receive resumes is January 12, 2025.
The City of San Antonio is an Equal Employment Opportunity Employer.
Special Instructions
Please mention you found this opportunity on the CareersInGovernment.com job board.
#J-18808-Ljbffr
The City of San Antonio seeks a Chief Information Officer (CIO) to provide strategic leadership and direction for the City’s Information Services Department, overseeing citywide technology operations, cybersecurity, digital services, and innovation. The CIO develops and executes a long‑term technology vision aligned with organizational goals, modernizes IT infrastructure, and ensures secure, reliable systems that support internal operations and public-facing services. The role drives digital transformation, enhances data and cybersecurity practices, and ensures technology solutions improve service delivery, operational efficiency, and resident experience. The position also leads technology governance, budget oversight, vendor and contract management, and organizational change initiatives. Supervises management, professional, technical, and administrative staff.
Essential Job Functions Strategic Planning & Digital Business Alignment
Strategic Planning:
Develop and execute the City’s IT strategy in alignment with overall city goals.
Enable and Execute Digital Business Strategy and Design:
Embed information and technology in business strategies and enterprise plans. Create and execute an IT strategy that contributes to enterprise success.
Support Digital Products and Services:
Build, enhance and manage internal business capabilities or external-facing offerings.
Technology Leadership & Innovation
Technology Leadership:
Oversee the implementation and maintenance of technology systems and infrastructure.
Innovation:
Drive innovation in city services through emerging technologies like AI, IoT, and data analytics.
Evaluate Emerging Technologies:
Assess which emerging technologies matter most for department and enterprise success. Create business scenarios to discover, leverage and get ahead of disruptive trends and technologies.
Modernize Infrastructure, Operations, and Cloud:
Adopt and evolve critical infrastructure platforms and DevSecOps to drive agility and efficiencies.
Public Safety/Justice:
Support public safety operations by ensuring secure, reliable, and resilient technology systems that enable effective emergency response.
Deliver Data and Analytics, Artificial Intelligence, and Digital Platforms:
Architect and build modular, integrated platforms to drive business efficiency, scale and adaptability, while focusing on creating great resident experiences (UX).
Deliver Software Applications:
Integrate, innovate and modernize enterprise applications and software. Assess, build, buy, and subscribe.
Policy Development:
Establish and enforce technology administrative directives, policies and standards, including acceptable use, data privacy, mobile devices, and compliance.
Drive Enterprise Governance of Technology:
Establish fit-for-purpose information and technology governance across the City organization.
Cybersecurity:
Ensure robust cybersecurity measures are in place to protect City data, systems, and infrastructure.
Physical Security:
Ensure physical security measures are in place to protect City facilities, assets, and critical infrastructure.
Manage Technology Risk:
Balance running and growing the City organization while mitigating cybersecurity and technology threats.
Budget Management:
Manage the technology budget, ensuring cost-effective solutions and resource allocation.
Financial Management of IT Services:
Determine rates charged to departments/users, monitor user fees to cover costs, and oversee billing.
Technology Benchmarking:
Benchmark and manage technology budgets; apply strategic cost optimization to balance cost, value, and risk.
Technical Procurement:
Evaluate new hardware/software, develop requests, review bids, and authorize implementation.
People & Organizational Leadership
Staffing & HR:
Select, motivate, and evaluate department staff, provide or coordinate training.
Build an Adaptive Technology Workforce:
Attract, retain and advance the careers of diverse technology talent across the City.
Develop Executive Leadership:
Perform as an outcome-driven leader to lead business initiatives and be a strategic trusted business executive.
Lead Org Change and Shape Culture:
Drive the adoption of new capabilities and agile ways of working while fostering digital fluency across the City.
Operations & Service Delivery
Performance Monitoring:
Track and assess the performance of IT systems and services to ensure they meet the City’s needs.
Work Plan / Project Management:
Plan, direct, and coordinate, through subordinate staff, the department work plan. Meet with management staff, assign projects, review and evaluate work methods.
Automated Services:
Deliver smart, automated solutions for budgeting, procurement, billing, and security to support all City departments.
Crisis Management:
Lead the response to IT-related incidents and ensure continuity of government and operations during crises.
Stakeholder Engagement & Representation
Stakeholder Engagement:
Build strong working relationships through a collaborative, service-oriented approach with a wide range of stakeholders, including City leadership, elected officials, staff, vendors, and community members.
Distribute Technology Leadership:
Share technology leadership responsibility with Department Directors to increase value from digital, while building trust and partnerships.
Official Representation & Negotiations:
Act as official IT departmental representative, negotiating and resolving sensitive technology issues.
Council Support and Communications:
Review/sign technology ordinances and contracts, attend City Council meetings, and provide staff support to boards/commissions.
Responding to Inquiries:
Respond to and resolve sensitive technology inquiries and complaints from internal and external sources.
Knowledge and Skills
Knowledge of network and web related protocols (e.g. UDP, IPSEC, HTTP, HTTPS, routing)
Ability to plan and implement strategic technology initiatives and design complex computer systems.
Ability to communicate effectively, translating technical jargon to non-technical stakeholders.
Ability to innovate and drive digital transformation.
In-depth knowledge of IT infrastructure, cybersecurity, and data management.
Knowledge of public administration and how technology can improve city services.
Knowledge of regulatory and compliance issues related to technology.
Knowledge of operational characteristics, services, and activities of automated information systems programs.
Knowledge of advanced principles and practices of municipal budget preparation and administration.
Education & Experience
Qualified candidates will have a Bachelor’s Degree from an accredited college with coursework in Computer Science, Computer Information Systems, Management Information Systems, or a related field, and a minimum of ten (10) years of increasingly responsible professional experience in the field of information systems, including six (6) years of administrative or supervisory responsibility; a combination of education and experience may be considered.
Applicants must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. CJIS eligibility requirements apply to system access; certain felonies and misdemeanors or family violence convictions will disqualify a candidate.
Ideal Candidate
The ideal candidate should be a forward‑thinking technology leader who can guide the City through modernization while improving day‑to‑day operations, customer service, and cybersecurity. They should be able to explain complex technical information clearly to City leaders, staff, and the community so technology decisions are transparent and supported. The candidate should be collaborative, approachable, service‑oriented, and able to build strong working relationships with a wide range of stakeholders. A commitment to continuous improvement and strengthening the City’s long‑term technology foundation is essential to support a growing and evolving community.
How to Apply
Interested applicants should forward a cover letter and resume to:
resumes@affionpublic.com
Reference: SACIO
Affion Public, PO Box 794, Hershey, PA 17033
Phone: 717-214-4922
www.affionpublic.com
The deadline to receive resumes is January 12, 2025.
The City of San Antonio is an Equal Employment Opportunity Employer.
Special Instructions
Please mention you found this opportunity on the CareersInGovernment.com job board.
#J-18808-Ljbffr