Zillow Group Inc.
* Create partner- and agent-facing onboarding, training, and education that explains how to work with Zillow Preferred, adopt key workflows, and maximize results.* Produce simple, polished materials that partner leaders can use to train and align their agents - reducing confusion and increasing consistency.* Establish ongoing education touchpoints (workshops, performance storytelling, playbooks, quarterly business review frameworks, advanced coaching content).* Work closely with Zillow Home Loans to ensure GAs and partners understand how Zillow Home Loans fits into the integrated transaction* Partner with Learning & Development on core GA competencies, leadership development, and professional skill pathways.* Collaborate with Product Marketing and Product to design launch-ready training, partner messaging, and adoption programs.* Coordinate with BizOps, and RevOps to identify enablement opportunities informed by funnel data, partner performance, and lifecycle analytics.* Manage a multidisciplinary team across sales enablement, partner education, content development, and field activation.* This role is accountable for the overall strategy and leadership of enablement programs, while execution will be supported by a multidisciplinary team and cross-functional partners.* Build a field-first culture centered on clarity, simplicity, and usability.* Develop internal talent through structured development programs, peer forums, and collaborative learning experiences.* 10+ years of experience across sales enablement, partner enablement, go-to-market strategy, channel ecosystems, or field operations — ideally in industries with complex stakeholder networks (e.g., marketplaces, SaaS, financial services, franchising, real estate, or B2B2C models).* Proven success enabling multiple audiences simultaneously — such as internal sales teams, partner organizations, and customer-facing practitioners — with the ability to tailor messaging and training to distinct roles and skill levels.* Experience scaling a business or function during periods of growth, including building new systems, standing up repeatable processes, maturing programs from 0→, and navigating organizational complexity while maintaining clarity and focus.* Expert at turning complexity into clarity, with a track record of building playbooks, frameworks, and training systems that are simple, repeatable, and easy for the field - and partners - to adopt.* Exceptional communicator and storyteller who can synthesize technical product details, operational workflows, and partner needs into a single, compelling field narrative.* Experienced operator who has partnered deeply with Marketing, Brand, Events, Product, and Learning & Development organizations to build unified customer-facing experiences and coordinated GTM activation.* Strong people leader with experience hiring, developing, and scaling multidisciplinary teams (e.g., instructional designers, content creators, field activation managers, trainers) and known for driving high standards of quality, clarity, and execution.* Deeply empathetic to field dynamics and partner realities, with practical understanding of relationship-driven businesses (e.g., real estate, lending, professional services) and how behavior changes at the point of execution.* Analytical and outcomes-oriented, with experience defining KPIs, measuring enablement impact, and using data to prioritize and refine programs.* Comfortable with ambiguity and change, energized by the challenge of building new systems and shepherding teams through rapid evolution.
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