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SAP EWM AMS Consultant
Location: Chicago, IL (Hybrid - 3 days a week at office, Downtown Chicago)
Company: Mindfore / Cognizant
Duration: 6-12 months
Rate: Open Market C2C - maximum $130/hr C2C or lower for less experienced profiles
Important Notes
- Local candidates are strongly preferred and will be given first priority.
Job Summary
- We are seeking a seasoned Senior SAP Extended Warehouse Management (EWM) AMS consultant with 15-20 years of overall SAP experience to manage and deliver Application Management Services (AMS) for a global client onsite in Chicago, Illinois.
- The ideal candidate has deep expertise in SAP EWM, proven AMS delivery leadership, and significant transition experience as a receiver, ensuring a seamless handover from prior support teams.
- This role requires strong stakeholder management, process governance, and hands‑on problem‑solving skills to stabilize and optimize SAP EWM operations in a complex, global environment.
Key Responsibilities
- Deliver SAP EWM AMS ensuring SLA compliance and high‑quality service.
- Manage incident, problem, change, and release management activities following ITIL standards.
- Conduct root‑cause analysis and implement permanent fixes for recurring issues.
- Ensure operational stability of the SAP EWM landscape (both decentralized and embedded).
- Collaborate with offshore delivery teams for 24x7 coverage and global service continuity.
Transition Management (As Receiver)
- Act as the primary onsite lead during AMS transition, ensuring complete and accurate knowledge transfer from the incumbent vendor or implementation team.
- Validate and document processes, configurations, and open tickets during transition.
- Identify gaps, risks, and dependencies in the incoming support scope.
- Establish transition governance, reporting mechanisms, and issue resolution frameworks.
- Drive stabilization phase post‑transition and ensure smooth handover into steady‑state AMS operations.
Functional Expertise
- Inbound & Outbound Logistics
- Internal Warehouse Processes & Queue Management
- Handling Unit (HU) & Wave Management
- RF Framework, Labor Management, Slotting & Rearrangement
- Storage Control & Cross‑Docking
- Physical Inventory, Vendor Return, Customer Return
- QM Integration with EWM, SD Integration with EWM
- ASR – Advanced Shipping and Receiving
- Knowledge of IDocs
- Stock & Inventory Management
- Resource/Task Management
- EWM Configuration & Customization
- Support integrations with SAP S/4HANA, PP, TM, QM, and 3PL systems
- Deliver minor enhancements, system tuning, and continuous process improvements
Stakeholder & Team Interactions
- Serve as the onsite interface between client business/IT teams and offshore delivery centres.
- Mentor a team of onsite/offshore SAP consultants.
- Build strong relationships with client stakeholders and drive continuous improvement initiatives.
Continuous Improvement & Innovation
- Identify automation and optimization opportunities to improve service efficiency.
- Support innovation projects, such as migration to S/4HANA Embedded EWM or warehouse automation integration.
- Maintain comprehensive knowledge management and documentation.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
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