LanceSoft Inc
Role: Support Specialist
Location: Santa Monica, CA, 90404
Duration: 3 month contract
Pay Rate: $20/hour - $22.62/hour on W2
Shift hour: 1st shift
Job Description
Provide support by diagnosing and solving hardware or software issues and troubleshooting technology.
Talking clients through a series of actions, either face-to-face, via telephone or via remote support tools, to help resolve issues or configure systems
Configuring new hardware for employees
Follow standard procedures and written instructions to repair issues or set up computer systems
Ability to work cross functional with the Global Service Desk team to help provide support locally
To carry out any other reasonable instruction as directed by the Support Tech Manager.
Requirements
Must have 3-5 years of experience in an IT Support or Help Desk Role
Strong Mac and PC hardware troubleshooting and deployment skills
Strong software application installation/troubleshooting skills
Familiarity with installing and supporting various third-party software
Understanding of basic networking and network troubleshooting
Familiarity with AV and video conferencing standards, practices, and technology
Working knowledge of ServiceNow
Top Skills
Help desk experience, Mac and PC troubleshooting experience, ServiceNow experience, JAMF/SCCM experience. Office 365
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Job Description
Provide support by diagnosing and solving hardware or software issues and troubleshooting technology.
Talking clients through a series of actions, either face-to-face, via telephone or via remote support tools, to help resolve issues or configure systems
Configuring new hardware for employees
Follow standard procedures and written instructions to repair issues or set up computer systems
Ability to work cross functional with the Global Service Desk team to help provide support locally
To carry out any other reasonable instruction as directed by the Support Tech Manager.
Requirements
Must have 3-5 years of experience in an IT Support or Help Desk Role
Strong Mac and PC hardware troubleshooting and deployment skills
Strong software application installation/troubleshooting skills
Familiarity with installing and supporting various third-party software
Understanding of basic networking and network troubleshooting
Familiarity with AV and video conferencing standards, practices, and technology
Working knowledge of ServiceNow
Top Skills
Help desk experience, Mac and PC troubleshooting experience, ServiceNow experience, JAMF/SCCM experience. Office 365
#J-18808-Ljbffr