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The Fountain Group

Support Specialist

The Fountain Group, Santa Monica, California, United States, 90403

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We are a national staffing firm and are currently seeking an

++IT Support Specialist (Help Desk)++

for a prominent client of ours. This position is located in

Santa Monica, CA . Details of the position are as follows:

Job Description

Pay: $21.40 to start!!

2 month assignment.

Mon-Fri, 9:30am-6:00pm

fully onsite role

Position will be mainly responsible for Mac and PC troubleshooting, as well as providing support by diagnosing and solving hardware or software issues.

Position will also be responsible for installing and supporting various third-party software and will also be asked to support AV and video conferencing troubleshooting requests.

Position will handle assisting with talking clients through a series of actions (face-to-face, telephone, or remote tools) to help resolve issues or configure systems.

Qualifications

High School Diploma is

Required!!

3+ years of experience in an IT support or Help Desk Role

Required!!

Experience with Mac and PC troubleshooting

Required!!

Proficiency in software installation and troubleshooting is

Required!!

Experience with ServiceNow (ticketing system)

Required!!

AV/video conferencing support experience

Required!!

Proficiency with MS Office 365 and JAMF/SCCM

Required!!

If you are interested in hearing more about the position, please respond to this post with your resume attached or contact me at . Please forward this email to any friends or colleagues as we do offer a

Referral Bonus

for any candidate who is hired and still gainfully employed after 30 days.

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