Torque Technologies LLC
ServiceNow HR Service Delivery (HRSD) Product Analyst
Torque Technologies LLC, San Jose, California, United States, 95199
Role:
ServiceNow HR Service Delivery (HRSD) Product Analyst
Functional
6 years Product/Business Analysis with 2 in ServiceNow HRSD.
Strong HRSD architecture knowledge and Hands-on experience
Ability to write precise requirements, epics, stories, and acceptance criteria
Experience using Jira
Certifications
ServiceNow System Admin certification (must)
Hands-on experience in HRSD configurations (must)
HRSD Implementation certification (preferred)
What You’ll Do
Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each.
Co-author PRDs, epics, and user stories with acceptance criteria
Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.
Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic.
Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists)
Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability
Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks.
Support reporting and dashboard creation and maintenance
Support UAT and hyper-care
Operate in CI/CD: update set/source control hygiene
Maintain RAID/logs
Business stakeholder management and communications for RTB and project requirements
Rationalizing business requirements and translating them into technical requirements
#J-18808-Ljbffr
ServiceNow HR Service Delivery (HRSD) Product Analyst
Functional
6 years Product/Business Analysis with 2 in ServiceNow HRSD.
Strong HRSD architecture knowledge and Hands-on experience
Ability to write precise requirements, epics, stories, and acceptance criteria
Experience using Jira
Certifications
ServiceNow System Admin certification (must)
Hands-on experience in HRSD configurations (must)
HRSD Implementation certification (preferred)
What You’ll Do
Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each.
Co-author PRDs, epics, and user stories with acceptance criteria
Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.
Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic.
Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists)
Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability
Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks.
Support reporting and dashboard creation and maintenance
Support UAT and hyper-care
Operate in CI/CD: update set/source control hygiene
Maintain RAID/logs
Business stakeholder management and communications for RTB and project requirements
Rationalizing business requirements and translating them into technical requirements
#J-18808-Ljbffr