Shield AI
Enterprise Customer Success Lead, C-Suite Renewals
Shield AI, Washington, District of Columbia, us, 20022
A deep-tech venture-backed company is seeking a Senior Customer Success Manager to support their Hivemind Enterprise customers. The role, located in Washington DC, requires 8+ years of customer success experience, handling high-value accounts and ensuring customer satisfaction. Responsibilities include building customer relationships, driving contract renewals, and collaborating with sales and product teams. Competitive salary range is $130,000 - $200,000 annually, complemented by bonus and benefits. This position offers a unique opportunity to significantly impact client success within a fast-paced startup environment.
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