MBTA
The
Transportation Planner/Analyst I
plays a key role in shaping the future of MBTA bus and rail service. This position is part of the Service Planning, a team dedicated to delivering reliable, efficient, and equitable bus and rail service that helps people get where they need to go.
In this role, you’ll combine strong technical and analytical skills with on-the-ground engagement. You’ll evaluate existing and proposed bus services, analyze data to inform service planning, and collaborate directly with frontline operators, supervisors, and community members. Whether you're crunching numbers or riding the routes, your work will help ensure MBTA bus and rail service meets the needs of the people who rely on it every day.
Perform technical analysis involving evaluating the operating cost, efficiency, and effectiveness of existing and proposed MBTA services.
Work with interested parties on the location and accessibility of bus stops.
Analyze the cost and benefits of new or improved service.
Develop and use procedures and analytical tools to monitor and maintain service-related data including ridership, routing, scheduling and stop information.
Provide technical assistance to long-range operating and capital planning activities.
Attend and participate in public meetings, often occurring in evenings after regular work hours. Be able to publicly communicate project goals and represent the MBTA and its interests in public forums.
Evaluate proposed construction projects in the MBTA service area to determine impacts on MBTA operations.
Oversee the work of others on a project level basis as required.
Coordinate complex projects requiring significant interaction with local officials and the public. Represent and work with local and regional planning staff, public community groups and others to ensure that service matches demand as closely as possible.
Conduct virtual and in-person fieldwork to confirm the condition and extent of bus infrastructure, such as bus stops, busways, and signs.
Visit work sites, bus stops, transit stations, and/or attend off-site meetings throughout the MBTA service area.
Draft, produce, and distribute customer advisory notices electronically and at physical bus stop locations to notify the public of service changes or disruptions.
Be able to listen and show empathy to customers and provide thoughtful and informative responses.
Respond to each inquiry, whether from a customer, vendor, or co-worker in a courteous and professional manner.
Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.
Perform all other duties and projects that may be assigned.
A bachelor's degree from an accredited institution in Transportation, Planning, Geography, Civil Engineering, Business, Public Administration, or a related field.
Three (3) years of experience in transportation planning/analysis, engineering, analytics or other related fields.
Familiarity with public transport planning principles and application, reliability issues and metrics.
Demonstrated ability to prepare plans to tight timescales within multi-stakeholder environments.
Demonstrated ability to build working relationships with internal and external stakeholders, influencing key decisionmakers to make a joint outcome.
Skilled problem solver with proven ability to resolve complex issues with skill, judgment, and ability to think clearly under pressure.
Strong analytical skills, data collection, research, and interpretation of outputs to various audiences.
Proficiency with Microsoft Excel, Word, and PowerPoint.
May need to pass written assessment or Microsoft Office exam.
Ability to learn quickly, take direction, work independently, and use creative and collaborative approaches to resolve issues.
Effective written and verbal communication skills.
Effective organizational, analytical, multi-tasking, time management and interpersonal skills.
The ability to handle sensitive and confidential information in an appropriate manner.
Possess excellent customer service, conflict resolution and communication skills.
The ability to work any and all shifts and or locations as assigned or directed. Be available to work twenty-four (24) hours per day, seven (7) days per week.
The ability to work effectively with a diverse workforce.
A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
An associate’s degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
A master’s degree from an accredited institution in a related subject substitute for two (2) years of experience.
Preferred Experience and Skills
A master’s degree from an accredited institution in Transportation, Planning, Geography, Civil Engineering, Business, Public Administration, or a related field.
Experience in at least one approach to advanced data analysis OR transportation software
(e.g.Tableau, GIS, CAD, Synchro, Vissim, or other).
Experience with HASTUS or other transit scheduling software.
Experience in transit service planning, modelling service changes and producing outputs of their impacts.
#J-18808-Ljbffr
Transportation Planner/Analyst I
plays a key role in shaping the future of MBTA bus and rail service. This position is part of the Service Planning, a team dedicated to delivering reliable, efficient, and equitable bus and rail service that helps people get where they need to go.
In this role, you’ll combine strong technical and analytical skills with on-the-ground engagement. You’ll evaluate existing and proposed bus services, analyze data to inform service planning, and collaborate directly with frontline operators, supervisors, and community members. Whether you're crunching numbers or riding the routes, your work will help ensure MBTA bus and rail service meets the needs of the people who rely on it every day.
Perform technical analysis involving evaluating the operating cost, efficiency, and effectiveness of existing and proposed MBTA services.
Work with interested parties on the location and accessibility of bus stops.
Analyze the cost and benefits of new or improved service.
Develop and use procedures and analytical tools to monitor and maintain service-related data including ridership, routing, scheduling and stop information.
Provide technical assistance to long-range operating and capital planning activities.
Attend and participate in public meetings, often occurring in evenings after regular work hours. Be able to publicly communicate project goals and represent the MBTA and its interests in public forums.
Evaluate proposed construction projects in the MBTA service area to determine impacts on MBTA operations.
Oversee the work of others on a project level basis as required.
Coordinate complex projects requiring significant interaction with local officials and the public. Represent and work with local and regional planning staff, public community groups and others to ensure that service matches demand as closely as possible.
Conduct virtual and in-person fieldwork to confirm the condition and extent of bus infrastructure, such as bus stops, busways, and signs.
Visit work sites, bus stops, transit stations, and/or attend off-site meetings throughout the MBTA service area.
Draft, produce, and distribute customer advisory notices electronically and at physical bus stop locations to notify the public of service changes or disruptions.
Be able to listen and show empathy to customers and provide thoughtful and informative responses.
Respond to each inquiry, whether from a customer, vendor, or co-worker in a courteous and professional manner.
Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.
Perform all other duties and projects that may be assigned.
A bachelor's degree from an accredited institution in Transportation, Planning, Geography, Civil Engineering, Business, Public Administration, or a related field.
Three (3) years of experience in transportation planning/analysis, engineering, analytics or other related fields.
Familiarity with public transport planning principles and application, reliability issues and metrics.
Demonstrated ability to prepare plans to tight timescales within multi-stakeholder environments.
Demonstrated ability to build working relationships with internal and external stakeholders, influencing key decisionmakers to make a joint outcome.
Skilled problem solver with proven ability to resolve complex issues with skill, judgment, and ability to think clearly under pressure.
Strong analytical skills, data collection, research, and interpretation of outputs to various audiences.
Proficiency with Microsoft Excel, Word, and PowerPoint.
May need to pass written assessment or Microsoft Office exam.
Ability to learn quickly, take direction, work independently, and use creative and collaborative approaches to resolve issues.
Effective written and verbal communication skills.
Effective organizational, analytical, multi-tasking, time management and interpersonal skills.
The ability to handle sensitive and confidential information in an appropriate manner.
Possess excellent customer service, conflict resolution and communication skills.
The ability to work any and all shifts and or locations as assigned or directed. Be available to work twenty-four (24) hours per day, seven (7) days per week.
The ability to work effectively with a diverse workforce.
A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
An associate’s degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
A master’s degree from an accredited institution in a related subject substitute for two (2) years of experience.
Preferred Experience and Skills
A master’s degree from an accredited institution in Transportation, Planning, Geography, Civil Engineering, Business, Public Administration, or a related field.
Experience in at least one approach to advanced data analysis OR transportation software
(e.g.Tableau, GIS, CAD, Synchro, Vissim, or other).
Experience with HASTUS or other transit scheduling software.
Experience in transit service planning, modelling service changes and producing outputs of their impacts.
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