Agoda
Senior Product Designer - CEG(Bangkok - Based, Relocation Provided)
Agoda, Boston, Massachusetts, us, 02298
Senior Product Designer – CEG (Bangkok – Based, Relocation Provided)
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About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
What Product Design Looks Like at Agoda As a product designer at Agoda, you'll collaborate with a product manager, 6‑8 engineers, researchers, and cross‑functional partners. Together, you'll drive your segment of Agoda, deliver solutions to challenges, and gather feedback directly from customers and internal stakeholders.
Role in the CEG Team The Customer Experience Group (CEG) at Agoda is our dedicated support team, focused on providing assistance and solutions for booking‑related inquiries. As the primary point of contact for our customers and partners, the CEG plays a crucial role in ensuring a seamless and satisfactory experience. This team is unique within Agoda, as it directly interacts with customers, reflecting our commitment to delivering excellent service and continually improving operational processes. As a designer on the CEG team, you'll play a crucial role in driving great UX while meeting business objectives.
Key Responsibilities
Running discovery phases and helping define product requirements
Testing prototypes and hypotheses with users to collect feedback
Present your work to peers and leadership, async and in‑person
Take part in weekly design critiques, workshops, all hands, and squad meetings
Think and write about your process and detailing your decisions
Champion cohesion and consistency in UX design that unites a growing family of products/features
Be a strategic leader with a vision in how to implement experiences that represent the most customer‑centric intersection between design, business, content, and technology
Product Designer at Agoda means you have a track record of:
You work alongside your design partners in driving discovery and ideation workshops and align the group around a vision and approach
You have a track record of crafting sophisticated flows and customer journeys
You can think and craft at a system level, not just interface elements or pages
You’ll regularly make use of your soft skills: listening, negotiating, decision‑making
You can balance multiple priorities and successfully deliver in a fast‑paced, dynamic environment
5+ years of full‑time experience as a UX/Interaction designer for digital or web‑based products; in‑house designer experience highly preferred
Qualities we value in designers:
Effective articulation of ideas and design solutions
Expressing feedback with kindness and candor
Tolerance for ambiguity and healthy curiosity
Translation of quantitative & qualitative insights into design decisions
Contribution to our culture: motivation, optimism, quality, integrity
Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Discover More About Working At Agoda
Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife
Seniority Level Mid‑Senior level
Employment type Full‑time
Job function Design, Art/Creative, and Information Technology
Industries Technology, Information and Internet
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Get AI-powered advice on this job and more exclusive features.
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
What Product Design Looks Like at Agoda As a product designer at Agoda, you'll collaborate with a product manager, 6‑8 engineers, researchers, and cross‑functional partners. Together, you'll drive your segment of Agoda, deliver solutions to challenges, and gather feedback directly from customers and internal stakeholders.
Role in the CEG Team The Customer Experience Group (CEG) at Agoda is our dedicated support team, focused on providing assistance and solutions for booking‑related inquiries. As the primary point of contact for our customers and partners, the CEG plays a crucial role in ensuring a seamless and satisfactory experience. This team is unique within Agoda, as it directly interacts with customers, reflecting our commitment to delivering excellent service and continually improving operational processes. As a designer on the CEG team, you'll play a crucial role in driving great UX while meeting business objectives.
Key Responsibilities
Running discovery phases and helping define product requirements
Testing prototypes and hypotheses with users to collect feedback
Present your work to peers and leadership, async and in‑person
Take part in weekly design critiques, workshops, all hands, and squad meetings
Think and write about your process and detailing your decisions
Champion cohesion and consistency in UX design that unites a growing family of products/features
Be a strategic leader with a vision in how to implement experiences that represent the most customer‑centric intersection between design, business, content, and technology
Product Designer at Agoda means you have a track record of:
You work alongside your design partners in driving discovery and ideation workshops and align the group around a vision and approach
You have a track record of crafting sophisticated flows and customer journeys
You can think and craft at a system level, not just interface elements or pages
You’ll regularly make use of your soft skills: listening, negotiating, decision‑making
You can balance multiple priorities and successfully deliver in a fast‑paced, dynamic environment
5+ years of full‑time experience as a UX/Interaction designer for digital or web‑based products; in‑house designer experience highly preferred
Qualities we value in designers:
Effective articulation of ideas and design solutions
Expressing feedback with kindness and candor
Tolerance for ambiguity and healthy curiosity
Translation of quantitative & qualitative insights into design decisions
Contribution to our culture: motivation, optimism, quality, integrity
Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Discover More About Working At Agoda
Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife
Seniority Level Mid‑Senior level
Employment type Full‑time
Job function Design, Art/Creative, and Information Technology
Industries Technology, Information and Internet
#J-18808-Ljbffr