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LMK Recruiting Solutions

Customer Service Representative Job at LMK Recruiting Solutions in Louisville

LMK Recruiting Solutions, Louisville, Kentucky, United States

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About the Role

LMK Recruiting is seeking a Customer Service Representative for a large and growing pest control company. 

As a Customer Service Representative, you'll be the first point of contact for customers at our branch, helping ensure they have a positive experience. You'll answer questions, resolve concerns, educate customers about our services, and support the branch team. This is an in-office role that requires strong communication, reliability, and the ability to work independently while managing multiple tasks.

Responsibilities

  • Answer inbound calls with professionalism and enthusiasm.

  • Schedule and adjust service appointments and support efficient route planning.

  • Process customer payments accurately and maintain records in the CRM.

  • Respond to customer inquiries via phone, email, and text.

  • Follow up with customers to ensure satisfaction and address concerns.

  • Educate customers on services, maintenance needs, and promotions.

  • Work closely with branch managers and technicians to resolve issues.

  • Assist with customer retention and rescheduling to prevent cancellations.

  • Provide customer feedback to help improve service delivery.

  • Support branch managers with general tasks and projects as needed.

  • Keep customer information accurate and up to date.

Qualifications

  • Strong customer service and communication skills.

  • Excellent organization, time management, and multitasking abilities.

  • Problem-solving skills and a proactive, self-starting mindset.

  • Team-oriented with a positive attitude and strong work ethic.

  • Comfortable learning new systems; basic computer skills required.

  • Experience with Field Routes CRM or Voice for Pest is a plus (training available).

  • Must maintain professionalism and pass a background and credit check.

What We Offer

  • Competitive pay: $16$22/hr, based on experience.

  • Company-subsidized health, dental, and vision insurance.

  • 3 weeks PTO, 10 paid holidays, and your birthday off.

  • Growth opportunities in a fast-growing company.

  • A supportive, team-focused environment where your work makes a difference.