University of California - San Francisco Campus and Health
Practice Coordinator 2
University of California - San Francisco Campus and Health, San Mateo, California, United States, 94409
Practice Coordinator 2 – UCSF San Mateo Specialty Clinic
Job Summary:
As a patient‑focused organization, UCSF Medical Center exists to enhance the health and well‑being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.
Responsibilities:
The Practice Coordinator 2 is the administrative team’s public face, working closely with administrative, clinical, and management teams to support practice operations and customer service recovery and intervention efforts. The PC2 provides support to all administrative functions including, but not limited to, CRM messages, telephone encounters, referrals, APeX in‑baskets, scanning, filing, authorizations, and billing. The PC2 maintains all routine clerical operations and communications, adheres to UCSF House and Telephone Standards, and follows AIDET & Living PRIDE standards. The role ensures accurate information flow between medical, hospital staff, and departments to maximize unit efficiency and may be required to work at any UCSF campus as needed.
Required Qualifications
High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
Successfully passes fingerprinting protocol and is approved to be a cash collector; if applicable.
Strong computer skills, including basic keyboarding skills, and experience with at least two Office‑type software programs (Outlook, Word, Excel). Proven ability to navigate multiple patient record systems. Able to sit at a computer terminal with telephone headphones for extended periods.
Ability to analyze situations, prioritize tasks, develop solutions, and make recommendations.
Ability to work with minimal supervision.
Good judgment and independence, often under deadline pressure.
Excellent customer service and communication/interpersonal skills, over the telephone and face‑to‑face.
Basic math skills.
Proven ability to handle a wide variety of individuals.
Ability to deal sensitively and effectively with patients.
Excellent organizational and problem‑solving skills.
Strong writing skills, including the ability to compose, edit, and proof a wide variety of documents.
Demonstrated administrative/office coordination skills.
Demonstrated knowledge of medical practice terminology.
Within six months of start date, the Supervisor completes a proficiency checklist with the employee. This includes the following areas if applicable:
Referrals (Incoming referral entry) and handling all referral WQs
Pend orders
Pend smart sets
Schedule surgeries
Work applicable work queues
Messaging (CRM) if applicable
2nd calls in CRM if applicable
Telephone encounters
My open encounter
Staff message
New message
Route Patient advice request to providers (My Chart)
Patient Schedule (My Chart)
Letters
Pools
Patient lookup
Check‑in process
Check‑out process
Comment field
Quick note
Scanning
Preferred Qualifications
Demonstrated experience in health care (may include medical, dental or veterinary) in patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
Bi‑lingual or multi‑lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
Prior experience with EPIC.
License / Certification:
No
Position Type:
Full Time
Employee Class:
Career
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As a patient‑focused organization, UCSF Medical Center exists to enhance the health and well‑being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.
Responsibilities:
The Practice Coordinator 2 is the administrative team’s public face, working closely with administrative, clinical, and management teams to support practice operations and customer service recovery and intervention efforts. The PC2 provides support to all administrative functions including, but not limited to, CRM messages, telephone encounters, referrals, APeX in‑baskets, scanning, filing, authorizations, and billing. The PC2 maintains all routine clerical operations and communications, adheres to UCSF House and Telephone Standards, and follows AIDET & Living PRIDE standards. The role ensures accurate information flow between medical, hospital staff, and departments to maximize unit efficiency and may be required to work at any UCSF campus as needed.
Required Qualifications
High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
Successfully passes fingerprinting protocol and is approved to be a cash collector; if applicable.
Strong computer skills, including basic keyboarding skills, and experience with at least two Office‑type software programs (Outlook, Word, Excel). Proven ability to navigate multiple patient record systems. Able to sit at a computer terminal with telephone headphones for extended periods.
Ability to analyze situations, prioritize tasks, develop solutions, and make recommendations.
Ability to work with minimal supervision.
Good judgment and independence, often under deadline pressure.
Excellent customer service and communication/interpersonal skills, over the telephone and face‑to‑face.
Basic math skills.
Proven ability to handle a wide variety of individuals.
Ability to deal sensitively and effectively with patients.
Excellent organizational and problem‑solving skills.
Strong writing skills, including the ability to compose, edit, and proof a wide variety of documents.
Demonstrated administrative/office coordination skills.
Demonstrated knowledge of medical practice terminology.
Within six months of start date, the Supervisor completes a proficiency checklist with the employee. This includes the following areas if applicable:
Referrals (Incoming referral entry) and handling all referral WQs
Pend orders
Pend smart sets
Schedule surgeries
Work applicable work queues
Messaging (CRM) if applicable
2nd calls in CRM if applicable
Telephone encounters
My open encounter
Staff message
New message
Route Patient advice request to providers (My Chart)
Patient Schedule (My Chart)
Letters
Pools
Patient lookup
Check‑in process
Check‑out process
Comment field
Quick note
Scanning
Preferred Qualifications
Demonstrated experience in health care (may include medical, dental or veterinary) in patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
Bi‑lingual or multi‑lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
Prior experience with EPIC.
License / Certification:
No
Position Type:
Full Time
Employee Class:
Career
#J-18808-Ljbffr