ProKatchers
Job Title :
Member Services Representative (Healthcare)
Location :
Temple, TX 76502
Duration :
3 Months – Temp to Perm
Education :
HS Diploma / GED
Shift Details :
7:00 AM – 7:00 PM
Specific Skills :
Communicate health plan policies, procedures, and services to members Answer inbound calls while meeting call handling and quality metrics 80% of calls answered within 30 seconds Call abandonment rate under 5% Average hold time not to exceed 2 minutes Serve as the first point of contact for benefits, premiums, and basic enrollment inquiries Verify and update member demographic information in plan systems Resolve member concerns efficiently and prevent escalation Access appropriate resources to provide accurate benefit information Accurately document all member interactions according to department standards
Member Services Representative (Healthcare)
Location :
Temple, TX 76502
Duration :
3 Months – Temp to Perm
Education :
HS Diploma / GED
Shift Details :
7:00 AM – 7:00 PM
Specific Skills :
Communicate health plan policies, procedures, and services to members Answer inbound calls while meeting call handling and quality metrics 80% of calls answered within 30 seconds Call abandonment rate under 5% Average hold time not to exceed 2 minutes Serve as the first point of contact for benefits, premiums, and basic enrollment inquiries Verify and update member demographic information in plan systems Resolve member concerns efficiently and prevent escalation Access appropriate resources to provide accurate benefit information Accurately document all member interactions according to department standards