Collaboredge Inc
A014 - ITAM Desktop Tier III Technician
Collaboredge Inc, Washington, District of Columbia, us, 20022
Short Description
A014 - ITAM Desktop Tier III Technician
Hybrid position - local candidates only
Position Summary The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets.
Key Responsibilities
Advanced Imaging, Configuration, and Deployment
Perform advanced imaging and configuration of Windows-based desktops and laptops.
Deploy and set up hardware, ensuring all devices are properly configured.
Provide Tier III support for escalated technical issues.
Diagnose and resolve advanced problems with Windows operating systems and desktop applications.
Support onboarding by configuring and deploying user-specific hardware and software.
Provide guidance and training to end-users.
Maintain accurate records of deployed IT assets in asset tracking tools.
Support asset lifecycle management, including procurement and decommissioning.
Proactively identify opportunities for system modifications and process optimizations.
Collaborate with network and development teams to align technical solutions with business goals.
Required Experience and Skills
Minimum 5 years of experience providing help desk support for Windows operating systems.
Strong understanding of endpoint protection and management tools.
Preferred Qualifications
ITIL v4 Foundation Certification.
CompTIA A+ Certification or equivalent technical support certification.
Background Check Extensive criminal history background check will be required. Candidates with recent histories (within seven years) of extensive driving, drug, robbery or any other illegal activity will be eliminated from consideration. All selected candidates must complete a national criminal background check prior to starting. National background checks are required; Federal background checks are not compliant under this contract.
Candidate Skills Matrix
Experience in providing help desk support for Windows operating systems – Required, 5 years.
Strong understanding of endpoint protection and management tools – Required.
ITIL v4 Foundation Certification – Highly desired.
CompTIA A+ Certification or equivalent technical support certification – Highly desired.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Information Technology
Industries Information Services
#J-18808-Ljbffr
Hybrid position - local candidates only
Position Summary The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets.
Key Responsibilities
Advanced Imaging, Configuration, and Deployment
Perform advanced imaging and configuration of Windows-based desktops and laptops.
Deploy and set up hardware, ensuring all devices are properly configured.
Provide Tier III support for escalated technical issues.
Diagnose and resolve advanced problems with Windows operating systems and desktop applications.
Support onboarding by configuring and deploying user-specific hardware and software.
Provide guidance and training to end-users.
Maintain accurate records of deployed IT assets in asset tracking tools.
Support asset lifecycle management, including procurement and decommissioning.
Proactively identify opportunities for system modifications and process optimizations.
Collaborate with network and development teams to align technical solutions with business goals.
Required Experience and Skills
Minimum 5 years of experience providing help desk support for Windows operating systems.
Strong understanding of endpoint protection and management tools.
Preferred Qualifications
ITIL v4 Foundation Certification.
CompTIA A+ Certification or equivalent technical support certification.
Background Check Extensive criminal history background check will be required. Candidates with recent histories (within seven years) of extensive driving, drug, robbery or any other illegal activity will be eliminated from consideration. All selected candidates must complete a national criminal background check prior to starting. National background checks are required; Federal background checks are not compliant under this contract.
Candidate Skills Matrix
Experience in providing help desk support for Windows operating systems – Required, 5 years.
Strong understanding of endpoint protection and management tools – Required.
ITIL v4 Foundation Certification – Highly desired.
CompTIA A+ Certification or equivalent technical support certification – Highly desired.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Information Technology
Industries Information Services
#J-18808-Ljbffr