Abercrombie & Fitch Co.
Hollister - Key Lead, Dolphin Mall
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials, offering products for specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, Abercrombie Kids, Hollister and Gilly Hicks, across North America, Europe, Asia and the Middle East, as well as e‑commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Job Description The Key Lead is responsible for ensuring all customers receive a quality in‑store experience. Acting as the Floor Supervisor, the Key Lead provides guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively and driving store performance through customer experience and daily sales targets.
What You’ll Do
Open and Closing Routines
Product Knowledge & Brand Awareness
Business Understanding
Proactive Thinking
Attention to Detail
Register/Point of Sales use
Asset Protection
Visual Displays
System Skills
Schedule Requirements
Schedule will vary weekly but should expect to work at least 12‑16 hours per week.
Required availability on Saturdays and Sundays as well as certain holidays.
During peak timeframes, hours will increase to support the needs of the business.
Qualifications
Education: High School Diploma / G.E.D. equivalent preferred.
Retail Experience: At least 1 year of retail experience is preferred.
Supervisor/ Managerial Experience: No supervisory or management experience required.
Customer Focus
Communication
Interpersonal Interaction
Fashion Trend Knowledge
Outgoing
Assertiveness
Adaptability/Flexibility & Stress Tolerance
Poise & Ambition
Multi‑Tasking
Applied Learning
Work Ethic
Omni Channel Services
What You’ll Get
Quarterly Sales Incentive Bonus
Merchandise Discount
Flexible Schedule
Opportunities for Career Advancement
Opportunity to Become a Brand Affiliate
Training and Development
A Global Team of People Who'll Celebrate You for Being YOU
Abercrombie & Fitch Co. is an Equal Opportunity employer
Senior level: Entry level | Employment type: Part‑time | Job function: Customer Service | Industries: Retail, Apparel & Fashion
#J-18808-Ljbffr
Job Description The Key Lead is responsible for ensuring all customers receive a quality in‑store experience. Acting as the Floor Supervisor, the Key Lead provides guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively and driving store performance through customer experience and daily sales targets.
What You’ll Do
Open and Closing Routines
Product Knowledge & Brand Awareness
Business Understanding
Proactive Thinking
Attention to Detail
Register/Point of Sales use
Asset Protection
Visual Displays
System Skills
Schedule Requirements
Schedule will vary weekly but should expect to work at least 12‑16 hours per week.
Required availability on Saturdays and Sundays as well as certain holidays.
During peak timeframes, hours will increase to support the needs of the business.
Qualifications
Education: High School Diploma / G.E.D. equivalent preferred.
Retail Experience: At least 1 year of retail experience is preferred.
Supervisor/ Managerial Experience: No supervisory or management experience required.
Customer Focus
Communication
Interpersonal Interaction
Fashion Trend Knowledge
Outgoing
Assertiveness
Adaptability/Flexibility & Stress Tolerance
Poise & Ambition
Multi‑Tasking
Applied Learning
Work Ethic
Omni Channel Services
What You’ll Get
Quarterly Sales Incentive Bonus
Merchandise Discount
Flexible Schedule
Opportunities for Career Advancement
Opportunity to Become a Brand Affiliate
Training and Development
A Global Team of People Who'll Celebrate You for Being YOU
Abercrombie & Fitch Co. is an Equal Opportunity employer
Senior level: Entry level | Employment type: Part‑time | Job function: Customer Service | Industries: Retail, Apparel & Fashion
#J-18808-Ljbffr