Pacific Health Group
Enhanced Care Management (ECM) Lead Care Manager - Monterey CA
Pacific Health Group, Monterey, California, United States, 93941
Enhanced Care Management (ECM) Lead Care Manager - Monterey CA
Generated by Pacific Health Group. This range is provided by Pacific Health Group. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.
Base pay range $27.00 - $30.00 per hour
Why This Role Matters – Holistic Impact and Compassionate Care
You won't just coordinate clinical visits. You'll respond to real‑life challenges such as housing, food insecurity, and mental health, ensuring comprehensive care for members.
By forming strong, personal connections through frequent in‑person visits, you'll become a pivotal support system—someone members can rely on for comfort, guidance, and advocacy.
Advocacy and Going the Extra Mile
Beyond paperwork and phone calls, you'll arrange all necessary services—medical appointments, transportation, safe housing, and financial support.
You will be a consistent presence in members' lives, ensuring no detail goes overlooked and no obstacle remains unaddressed.
Shaping the Future of Care
Your hands‑on experience will generate insights that directly influence how our ECM programs evolve.
By sharing feedback on what members truly need, you help refine the processes and resources we use to serve diverse populations.
Responsibilities
Frequent In‑Person Visits to Members: Conduct multiple on‑site visits each month to homes, shelters, or community centers. Use visits to build trust, gather insights, and address concerns on the spot. Example: Arranging durable medical equipment and in‑home physical therapy when uncovering mobility aid gaps.
Comprehensive Care Coordination: Schedule medical appointments, organize follow‑up care, connect members to social services, and secure necessary resources. Example: Coordinating home health visits and meal delivery after hospital discharge.
Case Management with a Heart: Perform empathetic assessments, maintain close contact via phone, video, and in‑person visits to monitor progress and address barriers. Example: Simplifying chaotic treatment schedules and providing emotional support.
Resource Management: Bridge members to community services—housing assistance, job training, childcare—ensuring overall wellbeing. Example: Providing subsidized daycare and workforce courses for single parents.
Patient Advocacy: Champion members' rights, push for timely treatments, resolve insurance roadblocks. Example: Leading insurance appeals to obtain approved procedures.
Communication: Serve as the central point of contact for members, families, healthcare teams, and organizations, ensuring seamless collaboration. Example: Coordinating care conferences among providers.
Documentation: Maintain meticulous records of assessments, care plans, and progress notes to ensure transparency. Example: Documenting updates post‑home visit for coordination.
Continuous Improvement: Use data and observations to refine care strategies, ensuring effective and compassionate programs. Example: Advocating for local job placement partnerships after noting member needs.
Regulatory Compliance: Stay current on Medi‑Cal, CalAIM, and other regulations, ensuring all practices meet legal standards. Example: Completing continuing education on updated guidelines.
Professional Development: Attend trainings and webinars on cultural competence, motivational interviewing, and crisis intervention. Example: Enrolling in trauma‑informed care courses.
Other Duties: Collaborate and adapt to additional tasks, sharing best practices to strengthen outcomes.
Skills That Set You Apart
Genuine Empathy & Compassion
Needs Assessment & Care Planning
Service Coordination & Navigation
Client Advocacy
Motivational Interviewing
Problem‑Solving & Decision‑Making
Teamwork & Collaboration
Job Type and Hours Full‑time, 40 hours per week. 8‑hour shift, Monday‑Friday, 8:30 am PST – 5:00 pm PST. Hybrid remote in Monterey, CA – on the road.
Equal Opportunity Employer Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, disability, age, or any other protected characteristic.
Pre‑Employment Requirements
Successful background check.
Valid California Driver’s License (Class C minimum). Must maintain a personal vehicle with current liability insurance and pass an MVR background check.
Benefits
Competitive salary and benefits package.
401(k), dental, vision, health, and life insurance.
Flexible schedule, paid time off, and employee assistance program.
Professional development opportunities.
Meaningful work impacting vulnerable community members.
Supportive team environment.
Requirements
Must reside in Monterey.
3–5 years of experience in case management, social services, or healthcare.
Familiarity with Medi‑Cal, CalAIM, and Enhanced Care Management.
Understanding of healthcare systems and local community resources.
Strong communication, empathy, and cultural competence.
Proven time‑management and attention‑to‑detail skills.
Competence using case management software and related tools.
Successful completion of a pre‑screen assessment.
How to Apply Please DO NOT contact the employer regarding your application status. Contact the recruiting team via our job portal to track your application.
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Base pay range $27.00 - $30.00 per hour
Why This Role Matters – Holistic Impact and Compassionate Care
You won't just coordinate clinical visits. You'll respond to real‑life challenges such as housing, food insecurity, and mental health, ensuring comprehensive care for members.
By forming strong, personal connections through frequent in‑person visits, you'll become a pivotal support system—someone members can rely on for comfort, guidance, and advocacy.
Advocacy and Going the Extra Mile
Beyond paperwork and phone calls, you'll arrange all necessary services—medical appointments, transportation, safe housing, and financial support.
You will be a consistent presence in members' lives, ensuring no detail goes overlooked and no obstacle remains unaddressed.
Shaping the Future of Care
Your hands‑on experience will generate insights that directly influence how our ECM programs evolve.
By sharing feedback on what members truly need, you help refine the processes and resources we use to serve diverse populations.
Responsibilities
Frequent In‑Person Visits to Members: Conduct multiple on‑site visits each month to homes, shelters, or community centers. Use visits to build trust, gather insights, and address concerns on the spot. Example: Arranging durable medical equipment and in‑home physical therapy when uncovering mobility aid gaps.
Comprehensive Care Coordination: Schedule medical appointments, organize follow‑up care, connect members to social services, and secure necessary resources. Example: Coordinating home health visits and meal delivery after hospital discharge.
Case Management with a Heart: Perform empathetic assessments, maintain close contact via phone, video, and in‑person visits to monitor progress and address barriers. Example: Simplifying chaotic treatment schedules and providing emotional support.
Resource Management: Bridge members to community services—housing assistance, job training, childcare—ensuring overall wellbeing. Example: Providing subsidized daycare and workforce courses for single parents.
Patient Advocacy: Champion members' rights, push for timely treatments, resolve insurance roadblocks. Example: Leading insurance appeals to obtain approved procedures.
Communication: Serve as the central point of contact for members, families, healthcare teams, and organizations, ensuring seamless collaboration. Example: Coordinating care conferences among providers.
Documentation: Maintain meticulous records of assessments, care plans, and progress notes to ensure transparency. Example: Documenting updates post‑home visit for coordination.
Continuous Improvement: Use data and observations to refine care strategies, ensuring effective and compassionate programs. Example: Advocating for local job placement partnerships after noting member needs.
Regulatory Compliance: Stay current on Medi‑Cal, CalAIM, and other regulations, ensuring all practices meet legal standards. Example: Completing continuing education on updated guidelines.
Professional Development: Attend trainings and webinars on cultural competence, motivational interviewing, and crisis intervention. Example: Enrolling in trauma‑informed care courses.
Other Duties: Collaborate and adapt to additional tasks, sharing best practices to strengthen outcomes.
Skills That Set You Apart
Genuine Empathy & Compassion
Needs Assessment & Care Planning
Service Coordination & Navigation
Client Advocacy
Motivational Interviewing
Problem‑Solving & Decision‑Making
Teamwork & Collaboration
Job Type and Hours Full‑time, 40 hours per week. 8‑hour shift, Monday‑Friday, 8:30 am PST – 5:00 pm PST. Hybrid remote in Monterey, CA – on the road.
Equal Opportunity Employer Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, disability, age, or any other protected characteristic.
Pre‑Employment Requirements
Successful background check.
Valid California Driver’s License (Class C minimum). Must maintain a personal vehicle with current liability insurance and pass an MVR background check.
Benefits
Competitive salary and benefits package.
401(k), dental, vision, health, and life insurance.
Flexible schedule, paid time off, and employee assistance program.
Professional development opportunities.
Meaningful work impacting vulnerable community members.
Supportive team environment.
Requirements
Must reside in Monterey.
3–5 years of experience in case management, social services, or healthcare.
Familiarity with Medi‑Cal, CalAIM, and Enhanced Care Management.
Understanding of healthcare systems and local community resources.
Strong communication, empathy, and cultural competence.
Proven time‑management and attention‑to‑detail skills.
Competence using case management software and related tools.
Successful completion of a pre‑screen assessment.
How to Apply Please DO NOT contact the employer regarding your application status. Contact the recruiting team via our job portal to track your application.
#J-18808-Ljbffr