Cottage Health
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Supervisor, Ambulatory Clinics
role at
Cottage Health
$68,640.00/yr - $92,497.00/yr
Job Description Cottage Medical Group seeks an
Ambulatory Clinics Supervisor
for their CMG Primary Care Clinic – Santa Barbara responsible for overseeing all ambulatory clinics day-to-day operations, supervising and coordinating clerical and administrative duties of all staff. Supervisor is responsible for planning, coordinating, controlling and managing daily ambulatory clinic operation.
Supervises, motivates and coordinates staff; prepares work and time schedules that meet department's labor and FTE budgets and participates in the interview, hiring and training of department staff. Coordinates registration and clinic appointment processes. Monitors staff productivity to ensure that processes are in compliance with all local, state and federal regulations. Assists in development, interpretation and adherence to hospital and departmental policies and procedures, implementing departmental goals and objectives, utilizing system reports to monitor clinic flow efficiencies and quality.
Qualifications All job qualifications listed indicate the minimum level necessary to perform this job proficiently.
Education:
Minimum: Associate's Degree or equivalent experience following the standard two years of experience equals one year or education and/or completion of CH-LDP program.
Technical Requirements:
Minimum: Basic MS Word, Excel, and Outlook skills.
Years of Related Work Experience:
Minimum: Three (3) years of work experience in a front office medical environment; experience must include demonstrated leadership capabilities. Preferred: One (1) year lead or supervisory experience in a medical front office environment.
Responsibilities
Supervises, motivates and coordinates staff; prepares work and time schedules that meet department's labor and FTE budgets and participates in the interview, hiring and training of department staff. Coordinates registration and clinic appointment processes. Monitors staff productivity to ensure that processes are in compliance with all local, state and federal regulations. Assists in development, interpretation and adherence to hospital and departmental policies and procedures, implementing departmental goals and objectives, utilizing system reports to monitor clinic flow efficiencies and quality. (30%)
Serves as the initial point of contact for ambulatory clinic visits and referrals. Oversees verification of benefits and processing authorizations and pre-clinic activity and appointment registration. Coordinates the gathering of pertinent information on referred patients from various sources to complete the clinic visit process to foster a positive overall patient experience. Initiates charge capture processes for professional and facility billing to maximize revenue integrity. (25%)
Monitors department KPI goals. Develops and implements action plans in response to identified gaps. Identifies, recommends and implements changes to comply with department initiatives and department specific goals. Works with the Manager and Service Line Director to develop policies and procedures and departmental goals, key performance indicators and objectives. Completes annual employee evaluations for staff assigned, including employee feedback on the performance appraisal discussion. Coaches and counsel staff. Acknowledges and responds to staff attitudes, concerns and performance to make appropriate recommendations and/or suggestions for improvement; promotes and supports shared governance principles and initiatives. (25%)
Develops, monitors and manages consistent clinic workflow during clinic operations and ensures adequate staff training to maintain clinic operation efficiencies. Actively pursues, participates, and recommends system improvements and solutions for existing and new systems. Maintains adequate disposable medical supplies PAR levels and troubleshoots equipment/instrumentation and facility failures for resolution to support clinic operations. (20%)
About Us Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion.
Cottage Health is an Equal Opportunity Employer.
Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.
Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.
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Supervisor, Ambulatory Clinics
role at
Cottage Health
$68,640.00/yr - $92,497.00/yr
Job Description Cottage Medical Group seeks an
Ambulatory Clinics Supervisor
for their CMG Primary Care Clinic – Santa Barbara responsible for overseeing all ambulatory clinics day-to-day operations, supervising and coordinating clerical and administrative duties of all staff. Supervisor is responsible for planning, coordinating, controlling and managing daily ambulatory clinic operation.
Supervises, motivates and coordinates staff; prepares work and time schedules that meet department's labor and FTE budgets and participates in the interview, hiring and training of department staff. Coordinates registration and clinic appointment processes. Monitors staff productivity to ensure that processes are in compliance with all local, state and federal regulations. Assists in development, interpretation and adherence to hospital and departmental policies and procedures, implementing departmental goals and objectives, utilizing system reports to monitor clinic flow efficiencies and quality.
Qualifications All job qualifications listed indicate the minimum level necessary to perform this job proficiently.
Education:
Minimum: Associate's Degree or equivalent experience following the standard two years of experience equals one year or education and/or completion of CH-LDP program.
Technical Requirements:
Minimum: Basic MS Word, Excel, and Outlook skills.
Years of Related Work Experience:
Minimum: Three (3) years of work experience in a front office medical environment; experience must include demonstrated leadership capabilities. Preferred: One (1) year lead or supervisory experience in a medical front office environment.
Responsibilities
Supervises, motivates and coordinates staff; prepares work and time schedules that meet department's labor and FTE budgets and participates in the interview, hiring and training of department staff. Coordinates registration and clinic appointment processes. Monitors staff productivity to ensure that processes are in compliance with all local, state and federal regulations. Assists in development, interpretation and adherence to hospital and departmental policies and procedures, implementing departmental goals and objectives, utilizing system reports to monitor clinic flow efficiencies and quality. (30%)
Serves as the initial point of contact for ambulatory clinic visits and referrals. Oversees verification of benefits and processing authorizations and pre-clinic activity and appointment registration. Coordinates the gathering of pertinent information on referred patients from various sources to complete the clinic visit process to foster a positive overall patient experience. Initiates charge capture processes for professional and facility billing to maximize revenue integrity. (25%)
Monitors department KPI goals. Develops and implements action plans in response to identified gaps. Identifies, recommends and implements changes to comply with department initiatives and department specific goals. Works with the Manager and Service Line Director to develop policies and procedures and departmental goals, key performance indicators and objectives. Completes annual employee evaluations for staff assigned, including employee feedback on the performance appraisal discussion. Coaches and counsel staff. Acknowledges and responds to staff attitudes, concerns and performance to make appropriate recommendations and/or suggestions for improvement; promotes and supports shared governance principles and initiatives. (25%)
Develops, monitors and manages consistent clinic workflow during clinic operations and ensures adequate staff training to maintain clinic operation efficiencies. Actively pursues, participates, and recommends system improvements and solutions for existing and new systems. Maintains adequate disposable medical supplies PAR levels and troubleshoots equipment/instrumentation and facility failures for resolution to support clinic operations. (20%)
About Us Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion.
Cottage Health is an Equal Opportunity Employer.
Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.
Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.
#J-18808-Ljbffr