AT&T
Position Requirements
The role requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.
Role Overview The Chief Information Office is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency and enhancing the experience of end users. Guided by experienced leaders, Corporate Systems seamlessly integrate with advanced Technology and Operations to drive our enterprise forward. Our Systems Reliability and Software Delivery teams are unwavering in their commitment to excellence, ensuring every solution is robust and efficient. When you step into a career with AT&T, you won’t just imagine the future—you’ll create it.
Key Responsibilities
Release Planning & Coordination: Develop and execute comprehensive release plans for software and infrastructure deployments. Align schedules across dependent systems and integrate Agile and DevOps principles into release trains.
Risk & Issue Management: Use predictive analytics and AI-driven insights to identify, track, and mitigate risks. Proactively manage release-level jeopardies and determine optimal release paths.
Enterprise-wide Release Calendar Management: Ensure proactive visibility, collision avoidance, and post-change learning across IT, Infrastructure, Network, and Operations to prevent service conflicts and outages.
Deployment & Monitoring: Oversee end-to-end deployment activities using CI/CD pipelines and automation tools. Ensure rapid issue resolution to minimize downtime.
Quality & Compliance: Maintain audit‑ready, compliant release processes (e.g., SOX). Leverage metrics and analytics for continuous improvement.
Stakeholder Communication: Provide transparent updates on release status, dependencies, and impacts. Segment communications for stakeholders and manage approvals and CAB agendas.
AI‑Enabled Release Management Strategy: Transition from fragmented, app‑driven release practices to a mature enterprise model by embedding AI‑powered capabilities such as predictive risk analysis, automated change validation, and intelligent scheduling across RM/CM solution areas.
Mentor and drive a culture of continuous improvement.
What You’ll Need
Expert level knowledge of SDLC for SAFe Agile and DevOps environments; best‑in‑class Release and Change Management framework and IT Service Management. Hands‑on experience with Jira Align, Jira Cloud, JSM, GitHub, ServiceNow. Strong understanding of release/change lifecycle and outage root cause analysis.
Data and AI skillset: Advanced data analytics, KPI metrics, and prompt engineering expertise; guiding development of agentic AI workflows and Gen AI use cases; Power BI; Python.
Governance and communication: Establishing process framework, implementing solutions and tools, building standardized playbooks, and leading governance boards for ATS‑wide implementation.
What You’ll Bring Required
5+ years in release management, software engineering, or related disciplines.
ServiceNow certification required (CAD, CSA, CIS).
Familiarity with AI‑driven analytics and automation; Python; PowerBI.
Hands‑on experience with Jira Align, Jira Cloud, JSM, GitHub, ServiceNow.
Strong understanding of release/change lifecycle and outage root cause analysis.
Experience with Agile SAFe, Waterfall, and hybrid delivery models.
Modern enterprise release management and ITSM.
Advanced expertise in Excel, PowerPoint, PowerBI.
Preferred
BS/BA in Computer Science or related field.
Modern release management processes for Agile and DevOps environments.
Jira Align, JSM, Jira Cloud, Git for enterprise RM/CM.
ServiceNow for ITSM and RM/CM automation.
Strong experience in Agile, DevOps, CI/CD; certifications preferred.
Compensation & Benefits
Annual salary range: $106,100 – $178,200.
Medical/Dental/Vision coverage.
401(k) plan.
Tuition reimbursement program.
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company‑designated holidays).
Paid parental and caregiver leave.
Additional sick leave beyond state and local law may be available.
Adoption reimbursement.
Disability benefits (short‑term and long‑term).
Life and accidental death insurance.
Supplemental benefit programs: critical illness/accident hospital indemnity, group legal.
Employee assistance programs.
Extensive employee wellness programs.
Employee discounts up to 50% off eligible AT&T mobility plans and accessories.
AT&T internet and phone (where available).
Work Details
Weekly hours: 40.
Time type: Regular.
Location: USA: TX: Dallas / Three AT&T Plaza (308 S Akard St).
Salary range: $106,100 – $178,200.
Equal Employment Opportunity Statement It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Additional Job Information
Seniority level: Not Applicable.
Employment type: Full‑time.
Job function: Information Technology.
Industries: Wireless Services, IT Services and IT Consulting, Telecommunications.
#J-18808-Ljbffr
AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.
Role Overview The Chief Information Office is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency and enhancing the experience of end users. Guided by experienced leaders, Corporate Systems seamlessly integrate with advanced Technology and Operations to drive our enterprise forward. Our Systems Reliability and Software Delivery teams are unwavering in their commitment to excellence, ensuring every solution is robust and efficient. When you step into a career with AT&T, you won’t just imagine the future—you’ll create it.
Key Responsibilities
Release Planning & Coordination: Develop and execute comprehensive release plans for software and infrastructure deployments. Align schedules across dependent systems and integrate Agile and DevOps principles into release trains.
Risk & Issue Management: Use predictive analytics and AI-driven insights to identify, track, and mitigate risks. Proactively manage release-level jeopardies and determine optimal release paths.
Enterprise-wide Release Calendar Management: Ensure proactive visibility, collision avoidance, and post-change learning across IT, Infrastructure, Network, and Operations to prevent service conflicts and outages.
Deployment & Monitoring: Oversee end-to-end deployment activities using CI/CD pipelines and automation tools. Ensure rapid issue resolution to minimize downtime.
Quality & Compliance: Maintain audit‑ready, compliant release processes (e.g., SOX). Leverage metrics and analytics for continuous improvement.
Stakeholder Communication: Provide transparent updates on release status, dependencies, and impacts. Segment communications for stakeholders and manage approvals and CAB agendas.
AI‑Enabled Release Management Strategy: Transition from fragmented, app‑driven release practices to a mature enterprise model by embedding AI‑powered capabilities such as predictive risk analysis, automated change validation, and intelligent scheduling across RM/CM solution areas.
Mentor and drive a culture of continuous improvement.
What You’ll Need
Expert level knowledge of SDLC for SAFe Agile and DevOps environments; best‑in‑class Release and Change Management framework and IT Service Management. Hands‑on experience with Jira Align, Jira Cloud, JSM, GitHub, ServiceNow. Strong understanding of release/change lifecycle and outage root cause analysis.
Data and AI skillset: Advanced data analytics, KPI metrics, and prompt engineering expertise; guiding development of agentic AI workflows and Gen AI use cases; Power BI; Python.
Governance and communication: Establishing process framework, implementing solutions and tools, building standardized playbooks, and leading governance boards for ATS‑wide implementation.
What You’ll Bring Required
5+ years in release management, software engineering, or related disciplines.
ServiceNow certification required (CAD, CSA, CIS).
Familiarity with AI‑driven analytics and automation; Python; PowerBI.
Hands‑on experience with Jira Align, Jira Cloud, JSM, GitHub, ServiceNow.
Strong understanding of release/change lifecycle and outage root cause analysis.
Experience with Agile SAFe, Waterfall, and hybrid delivery models.
Modern enterprise release management and ITSM.
Advanced expertise in Excel, PowerPoint, PowerBI.
Preferred
BS/BA in Computer Science or related field.
Modern release management processes for Agile and DevOps environments.
Jira Align, JSM, Jira Cloud, Git for enterprise RM/CM.
ServiceNow for ITSM and RM/CM automation.
Strong experience in Agile, DevOps, CI/CD; certifications preferred.
Compensation & Benefits
Annual salary range: $106,100 – $178,200.
Medical/Dental/Vision coverage.
401(k) plan.
Tuition reimbursement program.
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company‑designated holidays).
Paid parental and caregiver leave.
Additional sick leave beyond state and local law may be available.
Adoption reimbursement.
Disability benefits (short‑term and long‑term).
Life and accidental death insurance.
Supplemental benefit programs: critical illness/accident hospital indemnity, group legal.
Employee assistance programs.
Extensive employee wellness programs.
Employee discounts up to 50% off eligible AT&T mobility plans and accessories.
AT&T internet and phone (where available).
Work Details
Weekly hours: 40.
Time type: Regular.
Location: USA: TX: Dallas / Three AT&T Plaza (308 S Akard St).
Salary range: $106,100 – $178,200.
Equal Employment Opportunity Statement It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Additional Job Information
Seniority level: Not Applicable.
Employment type: Full‑time.
Job function: Information Technology.
Industries: Wireless Services, IT Services and IT Consulting, Telecommunications.
#J-18808-Ljbffr