AT&T
Lead Release Manager – ServiceNow
Join to apply for the
Lead Release Manager – ServiceNow
role at
AT&T .
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.
Join AT&T and reimagine the communications and technologies that connect the world. The Chief Information Office is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency and enhancing the experience of end users. Guided by experienced leaders, Corporate Systems seamlessly integrate with advanced Technology and Operations to drive our enterprise forward. Our Systems Reliability and Software Delivery teams are unwavering in their commitment to excellence, ensuring every solution is robust and efficient. When you step into a career with AT&T, you won’t just imagine the future—you’ll create it.
Key Responsibilities
Release Planning & Coordination: Develop and execute comprehensive release plans for software and infrastructure deployments. Align schedules across dependent systems and integrate Agile and DevOps principles into release trains.
Risk & Issue Management: Use predictive analytics and AI-driven insights to identify, track, and mitigate risks. Proactively manage release-level jeopardies and determine optimal release paths.
Enterprise-wide Release Calendar Management: Ensure proactive visibility, collision avoidance, and post‑change learning across IT, Infrastructure, Network, and Operations to prevent service conflicts and outages.
Deployment & Monitoring: Oversee end‑to‑end deployment activities using CI/CD pipelines and automation tools. Ensure rapid issue resolution to minimize downtime.
Quality & Compliance: Maintain audit‑ready, compliant release processes (e.g., SOX). Leverage metrics and analytics for continuous improvement.
Stakeholder Communication: Provide transparent updates on release status, dependencies, and impacts. Segment communications for stakeholders and manage approvals and CAB agendas.
AI‑Enabled Release Management Strategy: Transition from fragmented, app‑driven release practices to a mature enterprise model by embedding AI‑powered capabilities such as predictive risk analysis, automated change validation, and intelligent scheduling across RM/CM solution areas.
Mentoring; Drives Culture of Continuous Improvement
Required Qualifications
5+ years in release management, software engineering, or related disciplines.
ServiceNow Certification required (CAD, CSA, CIS).
Familiarity with AI‑driven analytics and automation; Python; PowerBI.
Hands‑on experience with Jira Align, Jira Cloud, JSM, GitHub, ServiceNow.
Strong understanding of release/change lifecycle and Outage root cause analysis.
Experience with Agile SAFe, Waterfall, and hybrid delivery models.
Modern Enterprise Release Management and ITSM practices.
Advanced expertise in Excel, PowerPoint, PowerBI.
Preferred Qualifications
BS/BA in Computer Science or related field.
Modern Release Management processes for Agile and DevOps environments.
Jira Align, JSM, Jira Cloud, Git for enterprise RM/CM.
ServiceNow for ITSM and RM/CM automation.
Strong experience in Agile, DevOps, CI/CD; certifications preferred.
Our Lead Release Manager earns between $106,100 and $178,200 USD annually. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Benefits & Perks
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company‑designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
AT&T internet (and fiber where available) and AT&T phone.
Ready to join our team? Apply today.
Weekly Hours: 40
Time Type: Regular
Location: USA:TX:Dallas / Three AT&T Plaza (308 S Akard St) – Co:308 S Akard St
Salary Range: $106,100.00 – $178,200.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
#J-18808-Ljbffr
Lead Release Manager – ServiceNow
role at
AT&T .
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.
Join AT&T and reimagine the communications and technologies that connect the world. The Chief Information Office is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency and enhancing the experience of end users. Guided by experienced leaders, Corporate Systems seamlessly integrate with advanced Technology and Operations to drive our enterprise forward. Our Systems Reliability and Software Delivery teams are unwavering in their commitment to excellence, ensuring every solution is robust and efficient. When you step into a career with AT&T, you won’t just imagine the future—you’ll create it.
Key Responsibilities
Release Planning & Coordination: Develop and execute comprehensive release plans for software and infrastructure deployments. Align schedules across dependent systems and integrate Agile and DevOps principles into release trains.
Risk & Issue Management: Use predictive analytics and AI-driven insights to identify, track, and mitigate risks. Proactively manage release-level jeopardies and determine optimal release paths.
Enterprise-wide Release Calendar Management: Ensure proactive visibility, collision avoidance, and post‑change learning across IT, Infrastructure, Network, and Operations to prevent service conflicts and outages.
Deployment & Monitoring: Oversee end‑to‑end deployment activities using CI/CD pipelines and automation tools. Ensure rapid issue resolution to minimize downtime.
Quality & Compliance: Maintain audit‑ready, compliant release processes (e.g., SOX). Leverage metrics and analytics for continuous improvement.
Stakeholder Communication: Provide transparent updates on release status, dependencies, and impacts. Segment communications for stakeholders and manage approvals and CAB agendas.
AI‑Enabled Release Management Strategy: Transition from fragmented, app‑driven release practices to a mature enterprise model by embedding AI‑powered capabilities such as predictive risk analysis, automated change validation, and intelligent scheduling across RM/CM solution areas.
Mentoring; Drives Culture of Continuous Improvement
Required Qualifications
5+ years in release management, software engineering, or related disciplines.
ServiceNow Certification required (CAD, CSA, CIS).
Familiarity with AI‑driven analytics and automation; Python; PowerBI.
Hands‑on experience with Jira Align, Jira Cloud, JSM, GitHub, ServiceNow.
Strong understanding of release/change lifecycle and Outage root cause analysis.
Experience with Agile SAFe, Waterfall, and hybrid delivery models.
Modern Enterprise Release Management and ITSM practices.
Advanced expertise in Excel, PowerPoint, PowerBI.
Preferred Qualifications
BS/BA in Computer Science or related field.
Modern Release Management processes for Agile and DevOps environments.
Jira Align, JSM, Jira Cloud, Git for enterprise RM/CM.
ServiceNow for ITSM and RM/CM automation.
Strong experience in Agile, DevOps, CI/CD; certifications preferred.
Our Lead Release Manager earns between $106,100 and $178,200 USD annually. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Benefits & Perks
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company‑designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
AT&T internet (and fiber where available) and AT&T phone.
Ready to join our team? Apply today.
Weekly Hours: 40
Time Type: Regular
Location: USA:TX:Dallas / Three AT&T Plaza (308 S Akard St) – Co:308 S Akard St
Salary Range: $106,100.00 – $178,200.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
#J-18808-Ljbffr