Jellyfish
Director, Client Management
Join Jellyfish, a global digital marketing agency that blends technology, creativity, and data expertise to empower clients on their digital journey. We value diverse perspectives and are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
Position Overview
As an Account Director, you will drive client success, ensure profitability, and champion a high‑performance team culture. This hybrid role is based in our NYC or Baltimore offices, with a salary range of $130,000‑$165,000 USD depending on location and experience. Responsibilities
Ensure best‑in‑class delivery to clients by demanding excellence and ensuring that work is accurate, bespoke, and impactful. Maintain a comprehensive understanding of the client’s service, including robust media knowledge and the creative production process. Drive cross‑team collaboration to deliver integrated, client‑centric solutions. Lead all cross‑functional responses, defining outlines and outputs from capability teams and overseeing reviews to ensure high client satisfaction. Lead QBRs with cross‑functional teams and support the execution of client growth plans. Implement foundational best practices such as conference reports, timeline management with PM/IP, roles & responsibilities to deliver client responses, and proper internal check‑ins. Optimize team resources to enhance client and internal satisfaction and profitability by identifying process improvements and resolving issues with VP/Client Partner and Capability teams. Drive client growth by achieving set targets and identifying expansion opportunities. Stay ahead of industry trends and contribute to marketing and innovation efforts. Mentor and support SAMs and AMs to foster a high‑performing team. Implement best‑in‑class client‑management practices and financial reporting such as client forecasts, invoicing, and budget reconciliation. Strengthen client relationships through engagement in events, webinars, thought leadership, and case studies. Provide strategic guidance and develop high‑quality briefs aligned with client objectives. Anticipate client needs, proactively address problems, offer innovative solutions, and drive strong NPS scores and retention. Support onboarding and development of new hires with structured training plans. Skills and Competencies
Lead account teams working with a third‑party agency on all media buying. Deep experience with traditional media buying, specifically TV and radio. Build and scope teams fit for client purpose, optimizing profitability and outputs. Participate in new business, providing a POV on pitch narrative and partnering with Growth on the end‑to‑end process. Technical excellence in media/production with a thorough understanding of Jellyfish’s full suite of offerings. Use analytics platforms such as Google Analytics to analyze performance data, generate insights, and guide decision‑making that maximizes ROI. Anticipate client needs, identify opportunities, and drive results. Align Jellyfish’s solutions with client business objectives and drive account growth. Manage client data in Salesforce or similar systems, ensuring accuracy and integrity. Guide and support junior team members, fostering professional growth and development. Additional Information
Discretionary annual bonus scheme and 401k retirement plan. Healthcare plans, vision and dental insurance, short and long‑term disability, and life cover. Work remotely up to 60% of the days, flexible hours between 8 am and 6:30 pm. One paid development day per month (2 hours per week) and access to Jellyfish Learn. 14 weeks of paid leave for primary caregivers and 4 weeks for secondary caregivers. All personal information is kept confidential in accordance with EEO guidelines.
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As an Account Director, you will drive client success, ensure profitability, and champion a high‑performance team culture. This hybrid role is based in our NYC or Baltimore offices, with a salary range of $130,000‑$165,000 USD depending on location and experience. Responsibilities
Ensure best‑in‑class delivery to clients by demanding excellence and ensuring that work is accurate, bespoke, and impactful. Maintain a comprehensive understanding of the client’s service, including robust media knowledge and the creative production process. Drive cross‑team collaboration to deliver integrated, client‑centric solutions. Lead all cross‑functional responses, defining outlines and outputs from capability teams and overseeing reviews to ensure high client satisfaction. Lead QBRs with cross‑functional teams and support the execution of client growth plans. Implement foundational best practices such as conference reports, timeline management with PM/IP, roles & responsibilities to deliver client responses, and proper internal check‑ins. Optimize team resources to enhance client and internal satisfaction and profitability by identifying process improvements and resolving issues with VP/Client Partner and Capability teams. Drive client growth by achieving set targets and identifying expansion opportunities. Stay ahead of industry trends and contribute to marketing and innovation efforts. Mentor and support SAMs and AMs to foster a high‑performing team. Implement best‑in‑class client‑management practices and financial reporting such as client forecasts, invoicing, and budget reconciliation. Strengthen client relationships through engagement in events, webinars, thought leadership, and case studies. Provide strategic guidance and develop high‑quality briefs aligned with client objectives. Anticipate client needs, proactively address problems, offer innovative solutions, and drive strong NPS scores and retention. Support onboarding and development of new hires with structured training plans. Skills and Competencies
Lead account teams working with a third‑party agency on all media buying. Deep experience with traditional media buying, specifically TV and radio. Build and scope teams fit for client purpose, optimizing profitability and outputs. Participate in new business, providing a POV on pitch narrative and partnering with Growth on the end‑to‑end process. Technical excellence in media/production with a thorough understanding of Jellyfish’s full suite of offerings. Use analytics platforms such as Google Analytics to analyze performance data, generate insights, and guide decision‑making that maximizes ROI. Anticipate client needs, identify opportunities, and drive results. Align Jellyfish’s solutions with client business objectives and drive account growth. Manage client data in Salesforce or similar systems, ensuring accuracy and integrity. Guide and support junior team members, fostering professional growth and development. Additional Information
Discretionary annual bonus scheme and 401k retirement plan. Healthcare plans, vision and dental insurance, short and long‑term disability, and life cover. Work remotely up to 60% of the days, flexible hours between 8 am and 6:30 pm. One paid development day per month (2 hours per week) and access to Jellyfish Learn. 14 weeks of paid leave for primary caregivers and 4 weeks for secondary caregivers. All personal information is kept confidential in accordance with EEO guidelines.
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