Hartford HealthCare
Patient Service Coordinator - Urology
Hartford HealthCare, Stamford, Connecticut, United States, 06925
Patient Service Coordinator - Urology
Join to apply for the Patient Service Coordinator - Urology role at Hartford HealthCare.
Location 623 Newfield Street Stamford (10495)
Shift Monday-Friday. Travel within Fairfield region.
Job Summary Patient Service Coordinators are responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience.
Responsibilities
Warmly greets and registers arriving patients.
Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter.
Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit.
Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.
Collects co-payments and office charges as needed and explains office payment billing policies to patients.
Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day.
Travel within Fairfield region offices.
Qualifications
High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred.
1 Year customer service experience in a fast‑paced medical office preferred.
Epic experience preferred.
We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
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Location 623 Newfield Street Stamford (10495)
Shift Monday-Friday. Travel within Fairfield region.
Job Summary Patient Service Coordinators are responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience.
Responsibilities
Warmly greets and registers arriving patients.
Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter.
Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit.
Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.
Collects co-payments and office charges as needed and explains office payment billing policies to patients.
Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day.
Travel within Fairfield region offices.
Qualifications
High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred.
1 Year customer service experience in a fast‑paced medical office preferred.
Epic experience preferred.
We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
#J-18808-Ljbffr