Formic
At Formic, we’re on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x.
Built upon deep expertise in robotics and manufacturing, our unique full service automation solutions combine the best automation technology, software, and analysis tools for manufacturers with best in class uptime, support, and maintenance services. We are creating a new era of supercharged efficiency and competitiveness for US manufacturers.
As the world faces growing pressure from tariffs, rising costs, and labor shortages, Formic is uniquely positioned as the industry leading solution to overcome these challenges. Fueled by our vision for a re-industrialized domestic supply chain, everything we do is aimed at growing “Made in America” products. And we’re growing fast - achieving 7x growth in production hours YoY.
Supporting us in our mission, with investments thus far totaling over $60 million, are backers including Lux Capital, Initialized Capital, Blackhorn Ventures, Mitsubishi HC Capital NA, and CEOs and founders of multiple Fortune 50 companies.
The
Production Optimization
team is responsible for delivering uptime, performance, and insight across Formic's nationwide fleet of robotic systems. This team is deeply technical and customer-facing—at the intersection of automation engineering, field service, and business impact. The
Robotics Field Service Engineer (FSE)
plays a critical role in this mission. You will diagnose issues, perform maintenance, monitor systems, and interact with customers to ensure optimal performance. You’ll work hands‑on with equipment from OEMs like Fanuc, Yaskawa, ABB, Universal Robots, and others across food, packaging, CPG, and logistics environments. What You'll Do:
Field Service and Support Perform preventative, corrective, and predictive maintenance for robotic manufacturing cells Respond to alarms or escalations (remote or on‑site), diagnosing and resolving issues in accordance with customer ASA (agreed service agreements) Provide on‑site production support and informal training to operators and technicians Use CMMS tools (e.g. MaintainX) to log and track all field activity, asset status, and spare parts needs Coordinate self, vendors, and partners for in‑field support—including scheduling and customer alignment Maintain a clean, safe work environment and ensure compliance with OSHA and Formic safety standards Monitoring, Documentation, and Insights Monitor system performance remotely via Formic dashboards (e.g., Grafana) Generate detailed service reports including issue, RCA (root cause analysis), resolution, and follow‑ups Feed real‑world system and customer insights back into Continuous Improvement and Customer Success teams Help identify systemic issues and opportunities to drive fleet‑wide maintenance reductions Customer Interaction and Relationship Building Build trusted, professional relationships with plant managers, operators, and technicians Document and escalate feedback from the field to internal stakeholders for commercial or product consideration Support site onboarding by identifying key champions and mapping decision‑makers Represent Formic’s mission and values while on‑site with a customer‑first, solution‑oriented mindset Team Participation and Self‑Development Collaborate in RCA sessions, site audits, and Continuous Improvement initiatives Train and mentor junior field technicians as needed Continuously improve technical knowledge (robotics, controls, networking, pneumatics, packaging equipment) Maintain required safety, Lockout / Tagout (LOTO), and forklift certifications Contribute to internal documentation, shared playbooks, and field service SOPs What Makes You a Great Fit: Required: 3+ years of hands‑on field service experience working on robotic or automation equipment Located in, or willing to relocate to, the Chicago, IL area and report to our Woodridge, IL office Practical troubleshooting skills across electrical, mechanical, and PLC/robotic control systems Experience reading electrical schematics, wiring diagrams, and pneumatic drawings Strong familiarity with safety protocols, especially LOTO, and adherence to GMP or industrial SOPs Experience using CMMS tools (MaintainX, UpKeep, FIIX, etc.) to track, schedule, and report maintenance Comfortable with local area travel up to 80%, (Formic will provide mileage reimbursement for travel in your personal vehicle) Overnight travel up to 50% (travel and meal expenses covered by Formic) Clear communicator across email, phone, and on‑site conversations—able to write effective service reports Preferred / Bonus Points: Experience with some 6‑axis robot brands (e.g. Fanuc, Kuka, Yaskawa, ABB, Universal Robots) Familiarity with robot palletizing, case packing, pick‑and‑place, and conveyor systems Background in high‑speed manufacturing (food, beverage, packaging, CPG) Comfort operating in customer‑facing or account‑support roles Bilingual (English/Spanish) a strong plus Success in this role looks like: High autonomy and ability to resolve issues without extensive supervision Clean and timely documentation of all service work Frequent collaboration with Customer Success, Continuous Improvement, and Engineering teams Contribution to reducing overall fleet downtime and improving system uptime and customer satisfaction metrics Trusted by customers as a reliable technical partner and representative of Formic’s mission AI Use At Formic, fairness and transparency are at the heart of our hiring process. We use AI‑powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linkedhere. Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person’s merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out tocareers@formic.co.
#J-18808-Ljbffr
Production Optimization
team is responsible for delivering uptime, performance, and insight across Formic's nationwide fleet of robotic systems. This team is deeply technical and customer-facing—at the intersection of automation engineering, field service, and business impact. The
Robotics Field Service Engineer (FSE)
plays a critical role in this mission. You will diagnose issues, perform maintenance, monitor systems, and interact with customers to ensure optimal performance. You’ll work hands‑on with equipment from OEMs like Fanuc, Yaskawa, ABB, Universal Robots, and others across food, packaging, CPG, and logistics environments. What You'll Do:
Field Service and Support Perform preventative, corrective, and predictive maintenance for robotic manufacturing cells Respond to alarms or escalations (remote or on‑site), diagnosing and resolving issues in accordance with customer ASA (agreed service agreements) Provide on‑site production support and informal training to operators and technicians Use CMMS tools (e.g. MaintainX) to log and track all field activity, asset status, and spare parts needs Coordinate self, vendors, and partners for in‑field support—including scheduling and customer alignment Maintain a clean, safe work environment and ensure compliance with OSHA and Formic safety standards Monitoring, Documentation, and Insights Monitor system performance remotely via Formic dashboards (e.g., Grafana) Generate detailed service reports including issue, RCA (root cause analysis), resolution, and follow‑ups Feed real‑world system and customer insights back into Continuous Improvement and Customer Success teams Help identify systemic issues and opportunities to drive fleet‑wide maintenance reductions Customer Interaction and Relationship Building Build trusted, professional relationships with plant managers, operators, and technicians Document and escalate feedback from the field to internal stakeholders for commercial or product consideration Support site onboarding by identifying key champions and mapping decision‑makers Represent Formic’s mission and values while on‑site with a customer‑first, solution‑oriented mindset Team Participation and Self‑Development Collaborate in RCA sessions, site audits, and Continuous Improvement initiatives Train and mentor junior field technicians as needed Continuously improve technical knowledge (robotics, controls, networking, pneumatics, packaging equipment) Maintain required safety, Lockout / Tagout (LOTO), and forklift certifications Contribute to internal documentation, shared playbooks, and field service SOPs What Makes You a Great Fit: Required: 3+ years of hands‑on field service experience working on robotic or automation equipment Located in, or willing to relocate to, the Chicago, IL area and report to our Woodridge, IL office Practical troubleshooting skills across electrical, mechanical, and PLC/robotic control systems Experience reading electrical schematics, wiring diagrams, and pneumatic drawings Strong familiarity with safety protocols, especially LOTO, and adherence to GMP or industrial SOPs Experience using CMMS tools (MaintainX, UpKeep, FIIX, etc.) to track, schedule, and report maintenance Comfortable with local area travel up to 80%, (Formic will provide mileage reimbursement for travel in your personal vehicle) Overnight travel up to 50% (travel and meal expenses covered by Formic) Clear communicator across email, phone, and on‑site conversations—able to write effective service reports Preferred / Bonus Points: Experience with some 6‑axis robot brands (e.g. Fanuc, Kuka, Yaskawa, ABB, Universal Robots) Familiarity with robot palletizing, case packing, pick‑and‑place, and conveyor systems Background in high‑speed manufacturing (food, beverage, packaging, CPG) Comfort operating in customer‑facing or account‑support roles Bilingual (English/Spanish) a strong plus Success in this role looks like: High autonomy and ability to resolve issues without extensive supervision Clean and timely documentation of all service work Frequent collaboration with Customer Success, Continuous Improvement, and Engineering teams Contribution to reducing overall fleet downtime and improving system uptime and customer satisfaction metrics Trusted by customers as a reliable technical partner and representative of Formic’s mission AI Use At Formic, fairness and transparency are at the heart of our hiring process. We use AI‑powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linkedhere. Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person’s merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out tocareers@formic.co.
#J-18808-Ljbffr