Formic
Join to apply for the
Robotics Field Service Engineer
role at
Formic
Be among the first 25 applicants.
Who We Are At Formic, we’re on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x. Built upon deep expertise in robotics and manufacturing, our unique full-service automation solutions combine the best automation technology, software, and analysis tools for manufacturers with best-in-class uptime, support, and maintenance services. We are creating a new era of supercharged efficiency and competitiveness for U.S. manufacturers.
As the world faces growing pressure from tariffs, rising costs, and labor shortages, Formic is uniquely positioned as the industry-leading solution to overcome these challenges. Fueled by our vision for a re‑industrialized domestic supply chain, everything we do is aimed at growing “Made in America” products. And we’re growing fast – achieving 7x growth in production hours YoY. With investments totaling over $60 million, we are backed by Lux Capital, Initialized Capital, Blackhorn Ventures, Mitsubishi HC Capital NA, and CEOs and founders of multiple Fortune 50 companies.
The
Production Optimization
team is responsible for delivering uptime, performance, and insight across Formic’s nationwide fleet of robotic systems. This team is deeply technical and customer-facing—at the intersection of automation engineering, field service, and business impact. The
Robotics Field Service Engineer (FSE)
plays a critical role in this mission. You will diagnose issues, perform maintenance, monitor systems, and interact with customers to ensure optimal performance.
What You’ll Do Field Service and Support
Perform preventative, corrective, and predictive maintenance for robotic manufacturing cells
Respond to alarms or escalations (remote or on-site), diagnosing and resolving issues in accordance with customer ASA (agreed service agreements)
Provide on‑site production support and informal training to operators and technicians
Use CMMS tools (e.g. MaintainX) to log and track all field activity, asset status, and spare parts needs
Coordinate self, vendors, and partners for in-field support—including scheduling and customer alignment
Maintain a clean, safe work environment and ensure compliance with OSHA and Formic safety standards
Monitoring, Documentation, and Insights
Monitor system performance remotely via Formic dashboards (e.g., Grafana)
Generate detailed service reports including issue, RCA (root cause analysis), resolution, and follow-ups
Feed real-world system and customer insights back into Continuous Improvement and Customer Success teams
Help identify systemic issues and opportunities to drive fleet‑wide maintenance reductions
Customer Interaction and Relationship Building
Build trusted, professional relationships with plant managers, operators, and technicians
Document and escape feedback from the field to internal stakeholders for commercial or product consideration
Support site onboarding by identifying key champions and mapping decision‑makers
Represent Formic’s mission and values while on‑site with a customer‑first, solution‑oriented mindset
Team Participation and Self‑Development
Collaborate in RCA sessions, site audits, and Continuous Improvement initiatives
Train and mentor junior field technicians as needed
Continuously improve technical knowledge (robotics, controls, networking, pneumatics, packaging equipment)
Maintain required safety, Lockout / Tagout (LOTO), and forklift certifications
Contribute to internal documentation, shared playbooks, and field service SOPs
What Makes You a Great Fit Required
3+ years of hands‑on field service experience working on robotic or automation equipment
Located in, or willing to relocate to, the Chicago, IL area and report to our Woodridge, IL office
Practical troubleshooting skills across electrical, mechanical, and PLC/robotic control systems
Experience reading electrical schematics, wiring diagrams, and pneumatic drawings
Strong familiarity with safety protocols, especially LOTO, and adherence to GMP or industrial SOPs
Experience using CMMS tools (MaintainX, UpKeep, FIIX, etc.) to track, schedule, and report maintenance
Comfortable with local area travel up to 80% (Formic will provide mileage reimbursement for travel in your personal vehicle)
Overnight travel up to 50% (travel and meal expenses covered by Formic)
Clear communicator across email, phone, and on‑site conversations—able to write effective service reports
Preferred / Bonus Points
Experience with some 6‑axis robot brands (e.g. Fanuc, Kuka, Yaskawa, ABB, Universal Robots)
Familiarity with robot palletizing, case packing, pick‑and‑place, and conveyor systems
Background in high‑speed manufacturing (food, beverage, packaging, CPG)
Comfort operating in customer‑facing or account‑support roles
Bilingual (English/Spanish) a strong plus
Success in this role looks like
High autonomy and ability to resolve issues without extensive supervision
Clean and timely documentation of all service work
Frequent collaboration with Customer Success, Continuous Improvement, and Engineering teams
Contribution to reducing overall fleet downtime and improving system uptime and customer satisfaction metrics
Trusted by customers as a reliable technical partner and representative of Formic’s mission
Our Total Rewards
Equity in Formic: Own a meaningful stake in a fast‑growing Series A startup, backed by leading global investors
Comprehensive Healthcare Coverage: 99% covered Medical, Dental, and Vision insurance plans, with 75% coverage for dependents, provided by Blue Cross Blue Shield and Guardian
Additional Fully Covered Insurance Benefits: FSA & DCFSA, Life Insurance, Short‑Term Disability, and Long‑Term Disability through Guardian, all 100% employer‑paid
Employee Assistance Program (EAP): Fully funded by Formic and provided via Guardian, offering support when you need it most
Paid Parental Leave: Generous parental leave to support our employees and their growing families
Company‑sponsored 401(k): Invest in your future with our company‑backed retirement savings plan
Home Office Stipend: A one‑time allowance for fully remote employees to set up your ideal at‑home or on the road work environment
Monthly Cell‑Phone Reimbursement: Monthly stipend toward phone and internet expenses
Flexible Time‑Off: Take the time you need, when you need it, supported by our flexible PTO policy
Paid Company Holidays: Celebrate important dates with paid time off
Compensation Philosophy Formic’s compensation packages – including salaries and equity – are thoughtfully benchmarked against peer companies at a similar growth stage. Equity represents a critical part of our mutual investment: when Formic succeeds, so do you. Final compensation packages are carefully customized based on candidate preference for cash and equity balance, experience, geographic location, and market considerations. Our goal is to attract and reward top talent who will significantly impact our organization.
Base Salary Range $70,000—$120,000 USD
What we look for
Fearless Optimism: You share our ambitious vision of what we can accomplish. You’re aware of the challenges we will face as a startup doing new things in an old space, but you’re energized by the incredible opportunity we have to drive change for our customers, and for the manufacturing industry at large.
Factories First: You have a strong customer focus, no matter who your customer is. You seek to make things easier and better for our customers, even if it makes your job a little harder.
Today, Not Tomorrow: There are always plenty of projects to tackle in a startup, but you prioritize, take accountability for work, and have a bias toward action.
Be Right Often: You don’t do things just because that’s how they’ve always been done. You keep looking for ways to improve, seek out feedback along the way, and back your decisions up with data.
Made of Rubber: Just like rubber, when you fall you bounce back up. You know there’s going to be a lot of challenge and change in our work ahead but you are adaptable, resilient, and ready to thrive through it all.
Good Baton Passes: You work with a desire to make things easier and better for your team members. You use empathy to understand the needs and goals of others and support each other so Formic can be successful together.
Equal Opportunity Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person’s merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to careers@formic.co.
AI Use At Formic, fairness and transparency are at the heart of our hiring process. We use AI‑powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linked here.
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Robotics Field Service Engineer
role at
Formic
Be among the first 25 applicants.
Who We Are At Formic, we’re on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x. Built upon deep expertise in robotics and manufacturing, our unique full-service automation solutions combine the best automation technology, software, and analysis tools for manufacturers with best-in-class uptime, support, and maintenance services. We are creating a new era of supercharged efficiency and competitiveness for U.S. manufacturers.
As the world faces growing pressure from tariffs, rising costs, and labor shortages, Formic is uniquely positioned as the industry-leading solution to overcome these challenges. Fueled by our vision for a re‑industrialized domestic supply chain, everything we do is aimed at growing “Made in America” products. And we’re growing fast – achieving 7x growth in production hours YoY. With investments totaling over $60 million, we are backed by Lux Capital, Initialized Capital, Blackhorn Ventures, Mitsubishi HC Capital NA, and CEOs and founders of multiple Fortune 50 companies.
The
Production Optimization
team is responsible for delivering uptime, performance, and insight across Formic’s nationwide fleet of robotic systems. This team is deeply technical and customer-facing—at the intersection of automation engineering, field service, and business impact. The
Robotics Field Service Engineer (FSE)
plays a critical role in this mission. You will diagnose issues, perform maintenance, monitor systems, and interact with customers to ensure optimal performance.
What You’ll Do Field Service and Support
Perform preventative, corrective, and predictive maintenance for robotic manufacturing cells
Respond to alarms or escalations (remote or on-site), diagnosing and resolving issues in accordance with customer ASA (agreed service agreements)
Provide on‑site production support and informal training to operators and technicians
Use CMMS tools (e.g. MaintainX) to log and track all field activity, asset status, and spare parts needs
Coordinate self, vendors, and partners for in-field support—including scheduling and customer alignment
Maintain a clean, safe work environment and ensure compliance with OSHA and Formic safety standards
Monitoring, Documentation, and Insights
Monitor system performance remotely via Formic dashboards (e.g., Grafana)
Generate detailed service reports including issue, RCA (root cause analysis), resolution, and follow-ups
Feed real-world system and customer insights back into Continuous Improvement and Customer Success teams
Help identify systemic issues and opportunities to drive fleet‑wide maintenance reductions
Customer Interaction and Relationship Building
Build trusted, professional relationships with plant managers, operators, and technicians
Document and escape feedback from the field to internal stakeholders for commercial or product consideration
Support site onboarding by identifying key champions and mapping decision‑makers
Represent Formic’s mission and values while on‑site with a customer‑first, solution‑oriented mindset
Team Participation and Self‑Development
Collaborate in RCA sessions, site audits, and Continuous Improvement initiatives
Train and mentor junior field technicians as needed
Continuously improve technical knowledge (robotics, controls, networking, pneumatics, packaging equipment)
Maintain required safety, Lockout / Tagout (LOTO), and forklift certifications
Contribute to internal documentation, shared playbooks, and field service SOPs
What Makes You a Great Fit Required
3+ years of hands‑on field service experience working on robotic or automation equipment
Located in, or willing to relocate to, the Chicago, IL area and report to our Woodridge, IL office
Practical troubleshooting skills across electrical, mechanical, and PLC/robotic control systems
Experience reading electrical schematics, wiring diagrams, and pneumatic drawings
Strong familiarity with safety protocols, especially LOTO, and adherence to GMP or industrial SOPs
Experience using CMMS tools (MaintainX, UpKeep, FIIX, etc.) to track, schedule, and report maintenance
Comfortable with local area travel up to 80% (Formic will provide mileage reimbursement for travel in your personal vehicle)
Overnight travel up to 50% (travel and meal expenses covered by Formic)
Clear communicator across email, phone, and on‑site conversations—able to write effective service reports
Preferred / Bonus Points
Experience with some 6‑axis robot brands (e.g. Fanuc, Kuka, Yaskawa, ABB, Universal Robots)
Familiarity with robot palletizing, case packing, pick‑and‑place, and conveyor systems
Background in high‑speed manufacturing (food, beverage, packaging, CPG)
Comfort operating in customer‑facing or account‑support roles
Bilingual (English/Spanish) a strong plus
Success in this role looks like
High autonomy and ability to resolve issues without extensive supervision
Clean and timely documentation of all service work
Frequent collaboration with Customer Success, Continuous Improvement, and Engineering teams
Contribution to reducing overall fleet downtime and improving system uptime and customer satisfaction metrics
Trusted by customers as a reliable technical partner and representative of Formic’s mission
Our Total Rewards
Equity in Formic: Own a meaningful stake in a fast‑growing Series A startup, backed by leading global investors
Comprehensive Healthcare Coverage: 99% covered Medical, Dental, and Vision insurance plans, with 75% coverage for dependents, provided by Blue Cross Blue Shield and Guardian
Additional Fully Covered Insurance Benefits: FSA & DCFSA, Life Insurance, Short‑Term Disability, and Long‑Term Disability through Guardian, all 100% employer‑paid
Employee Assistance Program (EAP): Fully funded by Formic and provided via Guardian, offering support when you need it most
Paid Parental Leave: Generous parental leave to support our employees and their growing families
Company‑sponsored 401(k): Invest in your future with our company‑backed retirement savings plan
Home Office Stipend: A one‑time allowance for fully remote employees to set up your ideal at‑home or on the road work environment
Monthly Cell‑Phone Reimbursement: Monthly stipend toward phone and internet expenses
Flexible Time‑Off: Take the time you need, when you need it, supported by our flexible PTO policy
Paid Company Holidays: Celebrate important dates with paid time off
Compensation Philosophy Formic’s compensation packages – including salaries and equity – are thoughtfully benchmarked against peer companies at a similar growth stage. Equity represents a critical part of our mutual investment: when Formic succeeds, so do you. Final compensation packages are carefully customized based on candidate preference for cash and equity balance, experience, geographic location, and market considerations. Our goal is to attract and reward top talent who will significantly impact our organization.
Base Salary Range $70,000—$120,000 USD
What we look for
Fearless Optimism: You share our ambitious vision of what we can accomplish. You’re aware of the challenges we will face as a startup doing new things in an old space, but you’re energized by the incredible opportunity we have to drive change for our customers, and for the manufacturing industry at large.
Factories First: You have a strong customer focus, no matter who your customer is. You seek to make things easier and better for our customers, even if it makes your job a little harder.
Today, Not Tomorrow: There are always plenty of projects to tackle in a startup, but you prioritize, take accountability for work, and have a bias toward action.
Be Right Often: You don’t do things just because that’s how they’ve always been done. You keep looking for ways to improve, seek out feedback along the way, and back your decisions up with data.
Made of Rubber: Just like rubber, when you fall you bounce back up. You know there’s going to be a lot of challenge and change in our work ahead but you are adaptable, resilient, and ready to thrive through it all.
Good Baton Passes: You work with a desire to make things easier and better for your team members. You use empathy to understand the needs and goals of others and support each other so Formic can be successful together.
Equal Opportunity Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person’s merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to careers@formic.co.
AI Use At Formic, fairness and transparency are at the heart of our hiring process. We use AI‑powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linked here.
#J-18808-Ljbffr