Jobs via Dice
Senior Program Manager - Tax Systems
Jobs via Dice, Baltimore, Maryland, United States, 21276
Trigyn's direct client has a contract to hire opportunity (Temp to Perm) for a Senior Program Manager in Baltimore, MD (HYBRID).
Key Details
Hybrid work (Baltimore, MD 21202).
Local candidates preferred.
Experience with Tax Systems.
Experience managing SaaS vendors.
Job Description The Tax System Program Manager will be responsible for the end-to-end oversight of the implementation of a new tax system for the client. This includes vendor management, implementation, data migration, user training, and post-go-live stabilization.
Responsibilities
Strategic Program Planning: Develop and maintain the comprehensive program roadmap, charter, and governance structure. Define program scope, goals, and deliverables in collaboration with senior leadership and key stakeholders.
Governance & Leadership: Lead the Program Steering Committee, providing regular, transparent status reports on budget, schedule, risks, and milestones to executive leadership.
Vendor & Contract Management: Serve as the primary point of contact for the selected implementation partner(s). Participate in contract negotiations, manage vendor performance, and ensure adherence to Service Level Agreements (SLAs) and contractual obligations.
Financial Oversight: Manage the multi-million-dollar program budget. Responsible for meticulous tracking of expenditures, forecasting, and managing contingencies to deliver the program within budget.
Stakeholder Engagement: Act as the central communication hub for all program stakeholders, including the Assessor's Office, Treasurer/Tax Collector, Finance Department, IT, and the public. Proactively manage expectations and build consensus.
Organizational Change Management (OCM): Champion and co-lead a comprehensive OCM strategy. Ensure effective communication plans, robust user training programs, and business process re-engineering activities are successfully executed to drive user adoption and minimize disruption.
Risk & Issue Management: Proactively identify, assess, and mitigate program-level risks (technical, financial, operational, political). Manage and resolve escalated issues from individual project teams.
Team & Resource Management: Lead a matrixed team of internal subject matter experts, IT professionals, and external consultants. Coordinate resources across multiple interconnected project workstreams (e.g., data conversion, system integration, testing, training).
Integration & Technical Oversight: Ensure the new tax system integrates seamlessly with other core municipal systems, such as Workday, GIS, Permitting, and cashiering systems.
Qualifications
Technical background including a Bachelor's degree in Computer Science, Information Technology, or related field. Equivalent work experience will also be considered.
Program Management experience: 5 years.
Progressive experience in managing large scale, complex technical transformations: 10 years.
Experience in financial systems is preferred.
Application Development or Data Analysis backgrounds preferred along with experience managing SaaS vendors.
Skills, Knowledge, and Abilities
Leadership skills, with the ability to develop and communicate the project objectives, inspire and motivate the application team, and maintain alignment with the business strategy.
Demonstrated knowledge of popular SDLC models, process, deliverables, and applications.
BALTIMORE CITY RESIDENTS STRONGLY ENCOURAGED TO APPLY.
For Immediate Response call , or send your resume to
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.
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Baltimore, MD .
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Key Details
Hybrid work (Baltimore, MD 21202).
Local candidates preferred.
Experience with Tax Systems.
Experience managing SaaS vendors.
Job Description The Tax System Program Manager will be responsible for the end-to-end oversight of the implementation of a new tax system for the client. This includes vendor management, implementation, data migration, user training, and post-go-live stabilization.
Responsibilities
Strategic Program Planning: Develop and maintain the comprehensive program roadmap, charter, and governance structure. Define program scope, goals, and deliverables in collaboration with senior leadership and key stakeholders.
Governance & Leadership: Lead the Program Steering Committee, providing regular, transparent status reports on budget, schedule, risks, and milestones to executive leadership.
Vendor & Contract Management: Serve as the primary point of contact for the selected implementation partner(s). Participate in contract negotiations, manage vendor performance, and ensure adherence to Service Level Agreements (SLAs) and contractual obligations.
Financial Oversight: Manage the multi-million-dollar program budget. Responsible for meticulous tracking of expenditures, forecasting, and managing contingencies to deliver the program within budget.
Stakeholder Engagement: Act as the central communication hub for all program stakeholders, including the Assessor's Office, Treasurer/Tax Collector, Finance Department, IT, and the public. Proactively manage expectations and build consensus.
Organizational Change Management (OCM): Champion and co-lead a comprehensive OCM strategy. Ensure effective communication plans, robust user training programs, and business process re-engineering activities are successfully executed to drive user adoption and minimize disruption.
Risk & Issue Management: Proactively identify, assess, and mitigate program-level risks (technical, financial, operational, political). Manage and resolve escalated issues from individual project teams.
Team & Resource Management: Lead a matrixed team of internal subject matter experts, IT professionals, and external consultants. Coordinate resources across multiple interconnected project workstreams (e.g., data conversion, system integration, testing, training).
Integration & Technical Oversight: Ensure the new tax system integrates seamlessly with other core municipal systems, such as Workday, GIS, Permitting, and cashiering systems.
Qualifications
Technical background including a Bachelor's degree in Computer Science, Information Technology, or related field. Equivalent work experience will also be considered.
Program Management experience: 5 years.
Progressive experience in managing large scale, complex technical transformations: 10 years.
Experience in financial systems is preferred.
Application Development or Data Analysis backgrounds preferred along with experience managing SaaS vendors.
Skills, Knowledge, and Abilities
Leadership skills, with the ability to develop and communicate the project objectives, inspire and motivate the application team, and maintain alignment with the business strategy.
Demonstrated knowledge of popular SDLC models, process, deliverables, and applications.
BALTIMORE CITY RESIDENTS STRONGLY ENCOURAGED TO APPLY.
For Immediate Response call , or send your resume to
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.
Get notified about new Senior Program Manager jobs in
Baltimore, MD .
#J-18808-Ljbffr