Jobs via Dice
Senior Program Manager - Tax Systems
Jobs via Dice, Baltimore, Maryland, United States, 21276
Overview
Trigyn’s direct client has a contract-to-hire opportunity (Temp to Perm full time) for a Senior Program Manager in Baltimore, MD (HYBRID). Hybrid work is located at 21202, Baltimore, MD. Local candidates are preferred and experience with tax systems and managing SaaS vendors is essential.
Responsibilities
Strategic Program Planning: Develop and maintain the comprehensive program roadmap, charter, and governance structure. Define program scope, goals, and deliverables in collaboration with senior leadership and key stakeholders.
Governance & Leadership: Lead the Program Steering Committee and provide regular, transparent status reports on budget, schedule, risks, and milestones to executive leadership.
Vendor & Contract Management: Serve as the primary point of contact for implementation partners. Participate in contract negotiations, manage vendor performance, and ensure adherence to SLAs and contractual obligations.
Financial Oversight: Manage the multi‑million‑dollar program budget, track expenditures, forecast, and manage contingencies to deliver the program within budget.
Stakeholder Engagement: Act as the central communication hub for all program stakeholders—including the Assessor’s Office, Treasurer/Tax Collector, Finance Department, IT, and the public—proactively managing expectations and building consensus.
Organizational Change Management (OCM): Champion a comprehensive OCM strategy, ensuring effective communication plans, robust user training programs, and business process re‑engineering to drive adoption and minimize disruption.
Risk & Issue Management: Identify, assess, and mitigate program‑level risks (technical, financial, operational, political). Manage and resolve escalated issues from individual project teams.
Team & Resource Management: Lead a matrixed team of internal subject‑matter experts, IT professionals, and external consultants, coordinating resources across multiple interconnected workstreams such as data conversion, system integration, testing, and training.
Integration & Technical Oversight: Ensure the new tax system integrates seamlessly with core municipal systems, such as Workday, GIS, permitting, and cashiering systems.
Minimum Education and Experience Requirements
Technical background with a Bachelor’s degree in Computer Science, Information Technology, or a related field (equivalent work experience accepted).
Program Management experience of at least 5 years.
Progressive experience managing large‑scale, complex technical transformations of at least 10 years.
Experience in financial systems is preferred.
Background in application development or data analysis and experience managing SaaS vendors.
Required Skills, Knowledge, and Abilities
Leadership skills with the ability to develop and communicate project objectives, inspire and motivate teams, and align with business strategy.
Demonstrated knowledge of popular SDLC models, processes, deliverables, and applications.
Location and Other Information BALTIMORE CITY RESIDENTS STRONGLY ENCOURAGED TO APPLY.
EEO Statement TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS), ISO 20000:2018 and CMMI Level 5 certified company.
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Responsibilities
Strategic Program Planning: Develop and maintain the comprehensive program roadmap, charter, and governance structure. Define program scope, goals, and deliverables in collaboration with senior leadership and key stakeholders.
Governance & Leadership: Lead the Program Steering Committee and provide regular, transparent status reports on budget, schedule, risks, and milestones to executive leadership.
Vendor & Contract Management: Serve as the primary point of contact for implementation partners. Participate in contract negotiations, manage vendor performance, and ensure adherence to SLAs and contractual obligations.
Financial Oversight: Manage the multi‑million‑dollar program budget, track expenditures, forecast, and manage contingencies to deliver the program within budget.
Stakeholder Engagement: Act as the central communication hub for all program stakeholders—including the Assessor’s Office, Treasurer/Tax Collector, Finance Department, IT, and the public—proactively managing expectations and building consensus.
Organizational Change Management (OCM): Champion a comprehensive OCM strategy, ensuring effective communication plans, robust user training programs, and business process re‑engineering to drive adoption and minimize disruption.
Risk & Issue Management: Identify, assess, and mitigate program‑level risks (technical, financial, operational, political). Manage and resolve escalated issues from individual project teams.
Team & Resource Management: Lead a matrixed team of internal subject‑matter experts, IT professionals, and external consultants, coordinating resources across multiple interconnected workstreams such as data conversion, system integration, testing, and training.
Integration & Technical Oversight: Ensure the new tax system integrates seamlessly with core municipal systems, such as Workday, GIS, permitting, and cashiering systems.
Minimum Education and Experience Requirements
Technical background with a Bachelor’s degree in Computer Science, Information Technology, or a related field (equivalent work experience accepted).
Program Management experience of at least 5 years.
Progressive experience managing large‑scale, complex technical transformations of at least 10 years.
Experience in financial systems is preferred.
Background in application development or data analysis and experience managing SaaS vendors.
Required Skills, Knowledge, and Abilities
Leadership skills with the ability to develop and communicate project objectives, inspire and motivate teams, and align with business strategy.
Demonstrated knowledge of popular SDLC models, processes, deliverables, and applications.
Location and Other Information BALTIMORE CITY RESIDENTS STRONGLY ENCOURAGED TO APPLY.
EEO Statement TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS), ISO 20000:2018 and CMMI Level 5 certified company.
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