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CDW

Solutions Architect-Configuration Services

CDW, Frankfort, Kentucky, United States

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Solutions Architect - Configuration Services

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Job Summary The Configuration Services Solution Architect is a technical Pre‑Sales role that focuses on developing comprehensive configuration solutions for CDW customers. This role involves providing consultative guidance, supporting partner product sales, scoping service offerings, and fostering strategic relationships to drive business growth. In this role you will be working with customers, delivery, and internal sales teams as a trusted advisor to grow our Configuration Services business.

What You Will Do

Technology Leadership

Architect appropriate solutions for CDW customers by leveraging the Configuration Services portfolio of services to meet customer needs and drive efficiency and quality in the delivery of the solution in the Config Center.

Collaborate with customers, delivery teams, internal sales and other opportunity stakeholders to offer consultative guidance, provide education on processes or policies, plan sales strategy, and author statements of work (SOWs) or other service‑related contracts.

Lead high‑level configuration discussions around core technology areas and with partners.

Quoting and Documentation

Generate quotes and validate scope for Configuration Services opportunities.

Analyze technical and competitive considerations, defining actions to meet customer expectations in the sales cycle.

Customer Engagement

Develop and maintain strategic relationships with customers, internal sales & delivery management, and other opportunity stakeholders acting as a trusted advisor to drive business growth.

Certifications and Training

Acquire and maintain relevant technology and industry certifications as required by manager.

Maintain a minimum of 2 domain‑specific technical certifications up to date or as required by manager (may include partner certifications such as Microsoft, Google, Apple, etc.).

Sales Support

Support business opportunities in collaboration with sales, partners, and customers.

Follow up and respond to questions regarding open and closed cases, tickets, or contracts.

Events and Collaboration

Participate in CDW events focused on business technology solutions.

Attend in‑person events when travel is necessary.

What We Expect Of You

Bachelor's Degree AND at least 3 years’ experience in a technical, Pre‑Sales, or post‑sale delivery role OR seven years’ experience in a technical, Pre‑Sales, or post‑sale delivery role.

Knowledge or history of using Salesforce is preferred.

Knowledge or experience with Statements of Work is preferred.

Certifications

CompTIA+ certification required, or equivalent certification with at least two additional domain‑specific certifications.

Skills and Abilities

Proficient in Microsoft Office applications.

Demonstrated success in engaging and working with sales teams.

Adaptability to changing business needs within the practice and team coverage model.

Strong interpersonal and presentation skills, including effective consulting techniques.

Excellent oral and written communication skills tailored to various audiences.

Self‑motivated with a passion for learning and teaching others.

Creative thinking to generate proactive ideas that enhance sales.

Proven ability to collaborate, take initiative, and solve problems creatively.

Effective time management to balance multiple priorities and meet deadlines.

Constructive communication with management, peers, and coworkers.

Organizational skills to express thoughts and ideas clearly.

Multitasking capability for efficient prioritization.

Motivated, self‑starting, and able to independently perform high‑quality work with minimal guidance.

Willingness to travel up to 25% or as needed.

Industry Knowledge and Domain Expertise

Domain expertise in Configurations Solutions architecture.

Understanding of industry‑specific challenges, regulations, and best practices.

Deep understanding of the architecture, products, technologies, and solutions offered by CDW.

Specializations (network & security devices, enterprise services and racks, Chrome, Apple Client Devices, Windows Client Devices, core configuration services, mobile devices, staging services, Spec Ops, IT Asset Disposition, team collaboration and leadership, customer‑focused approach, solution design and problem‑solving).

Pay Range 60,000 USD – 90,000 USD, depending on experience and skill set.

Annual Bonus Target of 25% subject to terms and conditions of plan.

Benefits Overview https://cdw.benefit-info.com/

About CDW CDW is a leading multi‑brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

Equal Opportunity Statement CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Additional Information CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentic. To learn more, please review CDW’s AI Applicant Notice.

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