Truist Financial
Business Management Office Director - Truist Care Centers
Truist Financial, Charlotte, North Carolina, United States, 28245
Business Management Office Director - Truist Care Centers
Location:
Charlotte, NC
Employment Type:
Full Time
Date Posted:
12/19/2025
Job Categories:
Banking, Computers, Software, Finance/Economics, Financial Services, Information Technology
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
Responsibilities
Advancing Truist Care Centers strategic objectives through leadership in technology enablement, operational excellence, and organizational design.
Overseeing and driving execution of Care Center‑specific programs and initiatives, ensuring alignment with enterprise priorities and delivering measurable outcomes.
Providing accountability for projects ranging from tactical improvements to enterprise‑level transformations impacting Care Center operations.
Supporting day‑to‑day business administration support to the TCC leadership team, and triage between TCC, TD&O, and LOB teams.
Providing thought leadership, organizational design, management and execution of an SLT‑designated core function(s) or program(s).
Directing and overseeing financial management, organizational planning and design, planning and coordination of Enterprise Technology‑wide program or programs.
Directing organizational efforts to partner closely with LOB/function managers and subject matter experts to develop program design, plan, metrics and execution strategy.
Partnering to develop business cases and strategies for budgeting, planning, and tracking revenue and/or expense.
Directing and overseeing relationships with business owners and technology leads to support overall program needs.
Ensuring program activities are on track to deliver appropriate ROI and enterprise benefits.
Ensuring implementation and oversight of appropriate risk management plans for program initiatives.
Monitoring and challenging performance of current systems and processes; identifying and advocating for solutions designed to deliver value and mitigate risk.
Leading multiple teams of internal and/or external resources to execute on vertical targets.
Analyzing and collectively managing variances to the program plan and overall portfolio and making recommendations or creating action plans to mitigate negative variances or resolve issues.
Articulating overall performance of multiple programs and initiatives via dashboard reporting for use by key executives.
Defining and partnering across all delivery leads and LOB CDO for workforce, talent, and location strategy.
Defining and coordinating the workforce hotspot resource program to meet regulatory obligations related to workforce strategy and management.
Defining, consolidating, and reporting on workforce metrics and reporting.
Managing and coordinating the resource approval process in coordination with finance and the RAC.
Partnering across the teams to define and scope projects and complete RFPs to contractually execute on those programs across Truist.
Partnering across leadership to define and execute on the Data, Analytics, AI, Gen AI and Technology strategy for Truist.
Qualifications Required Qualifications:
Undergraduate degree in business, marketing, finance, or equivalent.
At least 10 years of experience in Financial/P&L management, vendor management, or IT workforce management.
Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies.
Demonstrated leadership in the implementation of complex programs and projects.
Ability to bring clarity to ambiguous assignments.
Executive‑level verbal and written communication skills.
Superior working knowledge of business matters, finance, planning, and forecasting.
Strong skills in MS Office Suite (PowerPoint, Excel, Word, Visio, Project).
Preferred Qualifications:
Advanced degree in a relevant field (e.g., MBA); PMP and/or PgMP.
Experience in enterprise technology organizational leadership; financial services technology experience highly beneficial.
Experience implementing large/complex initiatives across a matrix organization.
In‑depth knowledge of management and planning systems theory and practical application.
Experience with financial measurements and metrics.
Financial Services experience.
Knowledge of business units mission and processes.
Highly articulate; demonstrates executive presence.
Benefits All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Teammates also receive no less than 10 days of vacation (prorated) and 10 sick days (prorated) during their first year of employment, along with paid holidays. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.
Equal Opportunity Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law
Contact Information Company Name:
Truist Financial
Website:
https://careers.truist.com/us/en/jo...
#J-18808-Ljbffr
Location:
Charlotte, NC
Employment Type:
Full Time
Date Posted:
12/19/2025
Job Categories:
Banking, Computers, Software, Finance/Economics, Financial Services, Information Technology
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
Responsibilities
Advancing Truist Care Centers strategic objectives through leadership in technology enablement, operational excellence, and organizational design.
Overseeing and driving execution of Care Center‑specific programs and initiatives, ensuring alignment with enterprise priorities and delivering measurable outcomes.
Providing accountability for projects ranging from tactical improvements to enterprise‑level transformations impacting Care Center operations.
Supporting day‑to‑day business administration support to the TCC leadership team, and triage between TCC, TD&O, and LOB teams.
Providing thought leadership, organizational design, management and execution of an SLT‑designated core function(s) or program(s).
Directing and overseeing financial management, organizational planning and design, planning and coordination of Enterprise Technology‑wide program or programs.
Directing organizational efforts to partner closely with LOB/function managers and subject matter experts to develop program design, plan, metrics and execution strategy.
Partnering to develop business cases and strategies for budgeting, planning, and tracking revenue and/or expense.
Directing and overseeing relationships with business owners and technology leads to support overall program needs.
Ensuring program activities are on track to deliver appropriate ROI and enterprise benefits.
Ensuring implementation and oversight of appropriate risk management plans for program initiatives.
Monitoring and challenging performance of current systems and processes; identifying and advocating for solutions designed to deliver value and mitigate risk.
Leading multiple teams of internal and/or external resources to execute on vertical targets.
Analyzing and collectively managing variances to the program plan and overall portfolio and making recommendations or creating action plans to mitigate negative variances or resolve issues.
Articulating overall performance of multiple programs and initiatives via dashboard reporting for use by key executives.
Defining and partnering across all delivery leads and LOB CDO for workforce, talent, and location strategy.
Defining and coordinating the workforce hotspot resource program to meet regulatory obligations related to workforce strategy and management.
Defining, consolidating, and reporting on workforce metrics and reporting.
Managing and coordinating the resource approval process in coordination with finance and the RAC.
Partnering across the teams to define and scope projects and complete RFPs to contractually execute on those programs across Truist.
Partnering across leadership to define and execute on the Data, Analytics, AI, Gen AI and Technology strategy for Truist.
Qualifications Required Qualifications:
Undergraduate degree in business, marketing, finance, or equivalent.
At least 10 years of experience in Financial/P&L management, vendor management, or IT workforce management.
Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies.
Demonstrated leadership in the implementation of complex programs and projects.
Ability to bring clarity to ambiguous assignments.
Executive‑level verbal and written communication skills.
Superior working knowledge of business matters, finance, planning, and forecasting.
Strong skills in MS Office Suite (PowerPoint, Excel, Word, Visio, Project).
Preferred Qualifications:
Advanced degree in a relevant field (e.g., MBA); PMP and/or PgMP.
Experience in enterprise technology organizational leadership; financial services technology experience highly beneficial.
Experience implementing large/complex initiatives across a matrix organization.
In‑depth knowledge of management and planning systems theory and practical application.
Experience with financial measurements and metrics.
Financial Services experience.
Knowledge of business units mission and processes.
Highly articulate; demonstrates executive presence.
Benefits All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Teammates also receive no less than 10 days of vacation (prorated) and 10 sick days (prorated) during their first year of employment, along with paid holidays. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.
Equal Opportunity Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law
Contact Information Company Name:
Truist Financial
Website:
https://careers.truist.com/us/en/jo...
#J-18808-Ljbffr