Milestone Retirement Communities
Sales Director-Senior Living Community
Milestone Retirement Communities, Arlington, Washington, United States, 98223
Why You’ll Love Working at Milestone
Milestone is one of the fastest-growing senior living operators, with 100+ years of combined industry and hospitality experience. We focus on teamwork, creativity, and making a real impact for our residents and staff.
Perks & Benefits
Medical, Dental, Vision (full-time employees)
401(k) with employer match
Generous PTO
Pet insurance
Perks at Work
Employee Assistance Program
Voluntary benefits options
About the Role We’re seeking a
Transitions Specialist
to guide prospective residents and their families through the move-in process while supporting the community’s occupancy and growth goals. In this role, you’ll combine consultative sales expertise with compassionate guidance, helping families make informed decisions and ensuring a seamless transition into community life. You’ll also develop community partnerships, host engaging events, and serve as a trusted resource for prospects, families, and referral sources.
What You’ll Do
Guide prospective residents and families through discovery, apartment selection, and move-in processes
Maintain and grow occupancy in line with community goals and business plan
Build and maintain a prospect pipeline with detailed CRM records, tracking interactions, follow-ups, and conversions
Market community services and programs to prospects, families, and advisors, tailoring presentations to their needs
Plan, execute, and follow up on strategic events that highlight community lifestyle and generate leads
Represent the community at outside events, professional groups, and local organizations
Build and maintain relationships with referral sources, including legal and financial professionals, senior organizations, hospital discharge planners, and healthcare providers
Coordinate with internal teams for smooth resident transitions, including care assessments, apartment preparations, and welcome programs
Conduct engaging community tours that showcase amenities, programs, and lifestyle benefits
Identify opportunities to increase revenue and optimize community inventory
Perform other duties as assigned to support community goals
What We’re Looking For
Bachelor’s Degree in Business, Marketing, or related field preferred, or equivalent experience
2–5 years of sales experience, ideally in senior living, healthcare, or pharmaceutical sales, with a proven track record of closing leads
Knowledge of sales and marketing principles, strategies, and techniques
Understanding of state regulations affecting service delivery and familiarity with Medicare/Medicaid processes
Strong communication, interpersonal, and presentation skills
Ability to build trust, assess customer needs, and guide families through complex decisions
Proficient with smartphones, computers, and related software
Valid driver’s license and willingness to travel frequently
Self-motivated, organized, and able to manage multiple priorities independently
Compassionate, professional, and personable demeanor
Join Milestone to help families navigate one of life’s biggest transitions while contributing to a welcoming, vibrant community.
Milestone is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr
Perks & Benefits
Medical, Dental, Vision (full-time employees)
401(k) with employer match
Generous PTO
Pet insurance
Perks at Work
Employee Assistance Program
Voluntary benefits options
About the Role We’re seeking a
Transitions Specialist
to guide prospective residents and their families through the move-in process while supporting the community’s occupancy and growth goals. In this role, you’ll combine consultative sales expertise with compassionate guidance, helping families make informed decisions and ensuring a seamless transition into community life. You’ll also develop community partnerships, host engaging events, and serve as a trusted resource for prospects, families, and referral sources.
What You’ll Do
Guide prospective residents and families through discovery, apartment selection, and move-in processes
Maintain and grow occupancy in line with community goals and business plan
Build and maintain a prospect pipeline with detailed CRM records, tracking interactions, follow-ups, and conversions
Market community services and programs to prospects, families, and advisors, tailoring presentations to their needs
Plan, execute, and follow up on strategic events that highlight community lifestyle and generate leads
Represent the community at outside events, professional groups, and local organizations
Build and maintain relationships with referral sources, including legal and financial professionals, senior organizations, hospital discharge planners, and healthcare providers
Coordinate with internal teams for smooth resident transitions, including care assessments, apartment preparations, and welcome programs
Conduct engaging community tours that showcase amenities, programs, and lifestyle benefits
Identify opportunities to increase revenue and optimize community inventory
Perform other duties as assigned to support community goals
What We’re Looking For
Bachelor’s Degree in Business, Marketing, or related field preferred, or equivalent experience
2–5 years of sales experience, ideally in senior living, healthcare, or pharmaceutical sales, with a proven track record of closing leads
Knowledge of sales and marketing principles, strategies, and techniques
Understanding of state regulations affecting service delivery and familiarity with Medicare/Medicaid processes
Strong communication, interpersonal, and presentation skills
Ability to build trust, assess customer needs, and guide families through complex decisions
Proficient with smartphones, computers, and related software
Valid driver’s license and willingness to travel frequently
Self-motivated, organized, and able to manage multiple priorities independently
Compassionate, professional, and personable demeanor
Join Milestone to help families navigate one of life’s biggest transitions while contributing to a welcoming, vibrant community.
Milestone is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr