Agoda
Senior Product Designer - AI Assistant & Conversational UX (Bangkok - Based, Rel
Agoda, Chicago, Illinois, United States, 60290
Senior Product Designer - AI Assistant & Conversational UX (Bangkok - Based, Relocation Provided)
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
The Design team is a diverse group of product designers and researchers that help to build Agoda’s products from our home office in Bangkok. Being a product-driven company, we constantly partner with product managers and engineers to understand user problems and design workflows, interactions, and visual interfaces. There is always an opportunity for growth here. Focus on your craft to improve or expand your skill set, or step into a managerial role and flex your talents as a designer and driver of team projects. This is a great time to join a team that’s small enough to be scrappy and hands on, yet big enough to influence change and product strategy.
We’re building the next generation of AI-powered travel experiences, and conversational UX is central to that vision. Join our design team to help shape how users engage with intelligent travel assistants, real-time chat, and natural language interfaces across platforms.
As a Senior Product Designer, AI & Conversational UX, you’ll lead the design of AI-driven chat that powers Agoda’s AI Assistant, trip planning & discovery, customer support flows, and proactive recommendations. You’ll partner closely with engineers, data scientists, and product managers to design interactions that feel human, helpful, and seamless.
What You’ll Do
Design end-to-end conversational flows across chatbots, messaging UIs, voice interfaces, and contextual surfaces on web and mobile
Translate AI and machine learning capabilities into user-centered features with clear, guided interactions
Build interaction models, flows, and prototypes that communicate intent and optimize for speed, clarity, and trust
Collaborate with AI/ML, product, and engineering to test, iterate, and scale new features
Advocate for accessibility, usability, and design quality across all touchpoints
Partner with content team, researchers, and other designers to define content strategies for natural, human‑centric dialogues
Collaborate closely with the Design Systems team to ensure assistant UI components are scalable and deliver a seamless experience across chat and all app surfaces
Help define design principles and best practices for conversational UX at Agoda
Align on design direction through data-driven decisions, leveraging research and best practices, and proactively collaborating with PMs and stakeholders to validate concepts via user testing, experiments, or data analysis
What You’ll Bring
6+ years of experience in product or interaction design, ideally with a strong focus on conversational interfaces, chatbots, or AI-driven tools
Bring a data-driven mindset to the role, leveraging research, data, and industry best practices to inform design decisions, and extensive experience validating ideas through user testing, experiments, and analysis in partnership with cross-functional teams
A portfolio showcasing end-to-end design work for messaging, chat, or AI-powered user flows
Strong systems thinking and interaction design skills — you can connect user needs with technical possibilities and design scalable solutions
Familiarity with the mechanics and constraints of LLMs, generative AI, or natural language processing
Experience with Figma, prototyping tools, and user research methodologies
A user-first mindset and passion for simplifying complexity through clear design
Excellent collaboration and communication skills in cross-functional settings
Bonus Points
Background in voice UX, multimodal interfaces, or customer support tools
Experience with localization and designing for multilingual audiences
Familiarity with personalization engines or recommendation systems
Prior experience in travel, e-commerce, or large-scale B2C platforms
Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
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The Design team is a diverse group of product designers and researchers that help to build Agoda’s products from our home office in Bangkok. Being a product-driven company, we constantly partner with product managers and engineers to understand user problems and design workflows, interactions, and visual interfaces. There is always an opportunity for growth here. Focus on your craft to improve or expand your skill set, or step into a managerial role and flex your talents as a designer and driver of team projects. This is a great time to join a team that’s small enough to be scrappy and hands on, yet big enough to influence change and product strategy.
We’re building the next generation of AI-powered travel experiences, and conversational UX is central to that vision. Join our design team to help shape how users engage with intelligent travel assistants, real-time chat, and natural language interfaces across platforms.
As a Senior Product Designer, AI & Conversational UX, you’ll lead the design of AI-driven chat that powers Agoda’s AI Assistant, trip planning & discovery, customer support flows, and proactive recommendations. You’ll partner closely with engineers, data scientists, and product managers to design interactions that feel human, helpful, and seamless.
What You’ll Do
Design end-to-end conversational flows across chatbots, messaging UIs, voice interfaces, and contextual surfaces on web and mobile
Translate AI and machine learning capabilities into user-centered features with clear, guided interactions
Build interaction models, flows, and prototypes that communicate intent and optimize for speed, clarity, and trust
Collaborate with AI/ML, product, and engineering to test, iterate, and scale new features
Advocate for accessibility, usability, and design quality across all touchpoints
Partner with content team, researchers, and other designers to define content strategies for natural, human‑centric dialogues
Collaborate closely with the Design Systems team to ensure assistant UI components are scalable and deliver a seamless experience across chat and all app surfaces
Help define design principles and best practices for conversational UX at Agoda
Align on design direction through data-driven decisions, leveraging research and best practices, and proactively collaborating with PMs and stakeholders to validate concepts via user testing, experiments, or data analysis
What You’ll Bring
6+ years of experience in product or interaction design, ideally with a strong focus on conversational interfaces, chatbots, or AI-driven tools
Bring a data-driven mindset to the role, leveraging research, data, and industry best practices to inform design decisions, and extensive experience validating ideas through user testing, experiments, and analysis in partnership with cross-functional teams
A portfolio showcasing end-to-end design work for messaging, chat, or AI-powered user flows
Strong systems thinking and interaction design skills — you can connect user needs with technical possibilities and design scalable solutions
Familiarity with the mechanics and constraints of LLMs, generative AI, or natural language processing
Experience with Figma, prototyping tools, and user research methodologies
A user-first mindset and passion for simplifying complexity through clear design
Excellent collaboration and communication skills in cross-functional settings
Bonus Points
Background in voice UX, multimodal interfaces, or customer support tools
Experience with localization and designing for multilingual audiences
Familiarity with personalization engines or recommendation systems
Prior experience in travel, e-commerce, or large-scale B2C platforms
Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
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