Winslow Technology Group
Managed Services Engineer (MSE)
Winslow Technology Group, Waltham, Massachusetts, United States, 02254
As an integral member of Winslow Technology Group, LLC (WTG), The Managed Services Engineer (MSE) will be part of the NorthstarMS team working closely with other Northstar Managed Service Engineers, Managed Service Manager and company SMEs to implement contractually agreed upon services to our NorthstarMS customer base. The MSE role is part of a fast-paced, dynamic team environment with exposure to various systems and delivery methodologies. In this role, the MSE will have the opportunity to learn from other highly successful IT professionals, sharply honing her or his technical skills. The MSE will have solid knowledge in area of technical operations. The MSE will maintain ticket queue against quality guidelines, communicate status with customers and elevate as needed within the engineering team. Above all, understanding the importance of Customer Success in the foundation of the delivery of successful Managed Services.
A Managed Services Engineer also contributes to the business by having:
A passion for positive customer outcomes and a sense of duty for serving customers
A strong desire to expand their technical skills, knowledge of IT solutions, and delivery experience
Ability to express empathy for internal and external situations
Contextual awareness and strong analytical/critical thinking skills
Flexibility and adaptability
Collaborative working relationships with sales to identify and develop opportunities
Entrepreneurial spirit
Ability to maintain technical skills through training, certification, and self-study
As a key member of Winslow Technology Group’s NorthstarMS team, the Managed Services Engineer (MSE) delivers on our brand promise of providing peace of mind through deep technical expertise, proactive service delivery, and a white‑glove customer experience.
NorthstarMS engineers act as trusted technical consultants by driving operational excellence, communicating clearly, and creating confidence in every customer interaction. The MSE operates with precision, empathy, and accountability while balancing multiple priorities in a fast‑paced, service‑driven environment.
Managed Services Engineer Qualities The ideal Managed Services Engineer is a highly capable and dependable IT professional who combines deep technical expertise with professionalism, composure, and a genuine commitment to customer success. This individual contributes meaningfully to both the technical excellence and collaborative culture of the NorthstarMS team. They actively participate in team meetings, offer insights that strengthen shared outcomes, and demonstrate consistent engagement across all internal initiatives. In customer interactions, they bring empathy, preparedness, and reliability, ensuring that every engagement reflects our white‑glove standard of service.
A successful engineer takes pride in the quality of their technical work, maintaining accuracy, completeness, and clear documentation throughout each engagement. They demonstrate strong administrative discipline, providing timely updates, accurate time entries, and proactive communication that supports transparency and accountability. Dependability and consistency are evident in their ability to meet deadlines and remain composed in fast‑paced or shifting environments.
Equally important, they contribute to the overall success of the team through collaboration, knowledge sharing, and mentorship. Success comes from display curiosity and initiative by pursuing continuous learning, identifying process improvements, and driving enhancements that strengthen both customer experience and internal operations. Through these qualities, the Managed Services Engineer embodies the professionalism, precision, and proactive mindset that defines the NorthstarMS brand.
Core Responsibilities Customer Experience & Ownership
Serve as the technical point of contact and trusted advisor for customers
Lead customer‑facing meetings (health checks, incident reviews, roadmap discussions) with confidence and clarity
Communicate proactively about incidents, risks, and action plans in both technical and business‑friendly terms
Technical Execution
Troubleshoot and resolve issues across Microsoft, VMware, networking, storage, Linux, and backup platforms
Manage multiple simultaneous tickets and operational tasks efficiently, maintaining high quality standards
Escalate issues to vendors (Dell, VMware, Cisco, HPE, etc.) and drive resolution through completion
Create and maintain technical documentation, SOPs, and operational playbooks
Process & Continuous Improvement
Identify recurring issues and propose improvements in tooling, automation, or workflow
Contribute to internal documentation and mentor junior engineers
Continuously develop your technical and consultative skill set to stay ahead of evolving customer needs
Take assigned training and pass assigned testing for certification in a timely manner
Keep support and incident tickets updated with notes, complete time tracking and other administrative record‑keeping tasks
Suitable home office space conducive to a productive, distraction‑free, and customer‑focused workday
Required Technical Skills
Microsoft infrastructure (AD, DNS, DHCP, Group Policy, Hyper‑V)
VMware vSphere/ESXi administration and operations
Microsoft 365 / Azure AD
Dell/HPE server platforms
Storage concepts (NAS, SAN, block/file, replication)
Core networking (VLANs, routing, switching, firewalls)
Linux system administration
Scripting/automation: PowerShell, Bash, or Python
Understanding of syslog, SNMP, and monitoring technologies
Data protection and recovery solutions (Datto, Veeam, Rubrik, etc.)
Professional Skills & Traits
Strong written, verbal, and presentation skills
Excellent organizational skills and attention to detail
Ability to manage competing priorities and deadlines
Demonstrated ownership, accountability, and follow‑through
Consultative mindset; listens actively, asks thoughtful questions, and translates technical solutions into business value
Desired Training and Certifications
8+ years in managed services, systems engineering, or customer‑facing IT operations
Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
Preferred Certifications:
VMware Certified Technical Associate (VCTA) or Professional (VCP)
Microsoft 365 / Azure Administrator (AZ‑104) or MCSA
CompTIA Network+, Security+, or Server+
Cisco Certified Technician (CCT)
Cisco CCNP, Fortinet NSE4 or Juniper JNCIP
Microsoft 365 Fundamentals
MCSA: Windows Server 2016 or greater
Position Information
Type: Full‑Time / Regular
Location: Primarily Remote (U.S. based, Eastern Time Zone preferred)
Travel: Occasional travel to WTG offices or customer sites, as needed
Work Authorization: U.S. only
Winslow Technology Group is an Equal Opportunity/Affirmative Action Employer.
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A Managed Services Engineer also contributes to the business by having:
A passion for positive customer outcomes and a sense of duty for serving customers
A strong desire to expand their technical skills, knowledge of IT solutions, and delivery experience
Ability to express empathy for internal and external situations
Contextual awareness and strong analytical/critical thinking skills
Flexibility and adaptability
Collaborative working relationships with sales to identify and develop opportunities
Entrepreneurial spirit
Ability to maintain technical skills through training, certification, and self-study
As a key member of Winslow Technology Group’s NorthstarMS team, the Managed Services Engineer (MSE) delivers on our brand promise of providing peace of mind through deep technical expertise, proactive service delivery, and a white‑glove customer experience.
NorthstarMS engineers act as trusted technical consultants by driving operational excellence, communicating clearly, and creating confidence in every customer interaction. The MSE operates with precision, empathy, and accountability while balancing multiple priorities in a fast‑paced, service‑driven environment.
Managed Services Engineer Qualities The ideal Managed Services Engineer is a highly capable and dependable IT professional who combines deep technical expertise with professionalism, composure, and a genuine commitment to customer success. This individual contributes meaningfully to both the technical excellence and collaborative culture of the NorthstarMS team. They actively participate in team meetings, offer insights that strengthen shared outcomes, and demonstrate consistent engagement across all internal initiatives. In customer interactions, they bring empathy, preparedness, and reliability, ensuring that every engagement reflects our white‑glove standard of service.
A successful engineer takes pride in the quality of their technical work, maintaining accuracy, completeness, and clear documentation throughout each engagement. They demonstrate strong administrative discipline, providing timely updates, accurate time entries, and proactive communication that supports transparency and accountability. Dependability and consistency are evident in their ability to meet deadlines and remain composed in fast‑paced or shifting environments.
Equally important, they contribute to the overall success of the team through collaboration, knowledge sharing, and mentorship. Success comes from display curiosity and initiative by pursuing continuous learning, identifying process improvements, and driving enhancements that strengthen both customer experience and internal operations. Through these qualities, the Managed Services Engineer embodies the professionalism, precision, and proactive mindset that defines the NorthstarMS brand.
Core Responsibilities Customer Experience & Ownership
Serve as the technical point of contact and trusted advisor for customers
Lead customer‑facing meetings (health checks, incident reviews, roadmap discussions) with confidence and clarity
Communicate proactively about incidents, risks, and action plans in both technical and business‑friendly terms
Technical Execution
Troubleshoot and resolve issues across Microsoft, VMware, networking, storage, Linux, and backup platforms
Manage multiple simultaneous tickets and operational tasks efficiently, maintaining high quality standards
Escalate issues to vendors (Dell, VMware, Cisco, HPE, etc.) and drive resolution through completion
Create and maintain technical documentation, SOPs, and operational playbooks
Process & Continuous Improvement
Identify recurring issues and propose improvements in tooling, automation, or workflow
Contribute to internal documentation and mentor junior engineers
Continuously develop your technical and consultative skill set to stay ahead of evolving customer needs
Take assigned training and pass assigned testing for certification in a timely manner
Keep support and incident tickets updated with notes, complete time tracking and other administrative record‑keeping tasks
Suitable home office space conducive to a productive, distraction‑free, and customer‑focused workday
Required Technical Skills
Microsoft infrastructure (AD, DNS, DHCP, Group Policy, Hyper‑V)
VMware vSphere/ESXi administration and operations
Microsoft 365 / Azure AD
Dell/HPE server platforms
Storage concepts (NAS, SAN, block/file, replication)
Core networking (VLANs, routing, switching, firewalls)
Linux system administration
Scripting/automation: PowerShell, Bash, or Python
Understanding of syslog, SNMP, and monitoring technologies
Data protection and recovery solutions (Datto, Veeam, Rubrik, etc.)
Professional Skills & Traits
Strong written, verbal, and presentation skills
Excellent organizational skills and attention to detail
Ability to manage competing priorities and deadlines
Demonstrated ownership, accountability, and follow‑through
Consultative mindset; listens actively, asks thoughtful questions, and translates technical solutions into business value
Desired Training and Certifications
8+ years in managed services, systems engineering, or customer‑facing IT operations
Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
Preferred Certifications:
VMware Certified Technical Associate (VCTA) or Professional (VCP)
Microsoft 365 / Azure Administrator (AZ‑104) or MCSA
CompTIA Network+, Security+, or Server+
Cisco Certified Technician (CCT)
Cisco CCNP, Fortinet NSE4 or Juniper JNCIP
Microsoft 365 Fundamentals
MCSA: Windows Server 2016 or greater
Position Information
Type: Full‑Time / Regular
Location: Primarily Remote (U.S. based, Eastern Time Zone preferred)
Travel: Occasional travel to WTG offices or customer sites, as needed
Work Authorization: U.S. only
Winslow Technology Group is an Equal Opportunity/Affirmative Action Employer.
#J-18808-Ljbffr